Metrics
What numbers consultants lead with.
Every slide that foregrounds a metric — 7,750 in total — classified into families by what's being measured. Drill in to see who uses each family, where in the narrative, and the real examples.
Metric families
7,750 metric-led slides1266
Survey & sentiment
What people said — respondents, priorities, sentiment, NPS.
16.3%
1110
Market size & value
Scale of the pool — TAM, GMV, AUM, deal value, investment, funding.
14.3%
709
Cost & savings
What's spent or saved — costs, spend, savings, efficiency, abatement.
9.1%
541
Share & penetration
Piece of the pie — market share, adoption, penetration, uptake.
7.0%
491
Growth rate
Speed of change — CAGR, YoY, growth rate.
6.3%
261
Rates & ratios
Other rates — retention, conversion, representation, distress.
3.4%
324
Employment & headcount
People at work — employees, FTEs, productivity, jobs.
4.2%
226
Indices & scores
Composite indicators — confidence indices, rankings, ratings.
2.9%
218
Margin & return
Economic quality — margins, ROI/ROE/ROIC, TSR, profit.
2.8%
212
Environment & emissions
Green metrics — GHG, emissions, hydrogen, renewables.
2.7%
187
Volume & counts
Raw counts — number of X, transactions, deals.
2.4%
141
Revenue & sales
Top line — revenue, sales, GVA.
1.8%
76
Macro indicators
Economy-wide signals — inflation, unemployment, PMI.
1.0%
23
Valuation
Asset worth — present value, pre-money, exit value.
0.3%
1965
Other
Domain-specific or uncategorized long-tail.
25.4%
Filtered by survey_sentiment
· number kind plain
· clear
Where in the narrative
| analyze_data | 741 |
| establish_context | 157 |
| diagnose | 76 |
| appendix | 72 |
| benchmark_peers | 57 |
| frame_problem | 51 |
| decompose_segments | 23 |
| illustrate_case | 21 |
| recommend | 18 |
| present_framework | 11 |
| quantify_impact | 8 |
| front_matter | 8 |
Number shape
| percent | 967 |
| plain | 290 |
| multiplier | 6 |
| money | 2 |
| other | 1 |
80 examples
showing first 801.4
This investment will need to happen in an environment of still-elevated borrowing costs and shifting trade policies, underscoring the importance of effective capital planning
“US trade policy uncertainty is second-highest on record, only slightly below levels seen in 2018-2019 (China trade war and tariff threats on Mexico)”
100
Global consumer sentiment remains largely pessimistic, especially in the US, China and Japan, while optimism in Brazil remains high
“Net positive sentiment / Net negative sentiment”
46
Lack of human oversight, misaligned values, and risk of bias are seen as key barriers to using AI agents
“Lack of human oversight, misaligned values, and risk of bias are seen as key barriers to using AI agents”
100
Consumer confidence, however, continues to take a hit from heightened economic and geopolitical uncertainty, suggesting further moderation in spending is on the horizon
“Net positive sentiment / Net negative sentiment”
~47
In the US, consumer sentiment has deteriorated drastically in recent months as households report concerns about policy uncertainty leading to weaker financial conditions
N=1,500
A high degree of correlation among layers in a digital core means improving capability in an area improves the capabilities of adjacent ones.
“A high degree of correlation among layers in a digital core means improving capability in an area improves the capabilities of adjacent ones.”
4.3/5
We unlock the power of tech and create value for our clients...
“85% of the 200 largest public companies on the Forbes Global 2000 list are our clients.”
49,300
Enter the drivers of advocacy
“Reassure me. Remember me. Delight me. Reward me. These are the things customers are missing. The things that can turn people who are merely satisfied with their…”
4.2/5
We help the leaders of today and tomorrow deliver on their ambitions...
“85% of the 200 largest public companies on the Forbes Global 2000 list are our clients.”
1,924
We surveyed 1,924 executives across multiple countries and sectors
US ~62
Global consumer sentiment has fallen sharply in April, particularly in the US, amid tariff policy uncertainty and concerns around renewed inflation
“Net positive sentiment / Net negative sentiment (split at index = 100)”
53.7
Challenges in increasing self-service have put pressure on call centers, which still account for the majority of customer support interactions
“Using generative AI in online support channels is one way to reverse this trend.”
50
Most major economies closed out 2023 with sluggish activity momentum, though there was some notable improvement in China and the UK and continued resilience in the US
“Improvement reflected growing business optimism about 2024 demand outlook”
9.1
Clients and partners hail providers' high-quality service delivery and account management with well-rounded complementary capabilties
73
L.E.K. Consulting conducted a survey on the impact of the US BIOSECURE Act; this June 2024 study engaged respondents across different biopharma and services sectors familiar with the Act
“The US BIOSECURE Act, introduced in Dec. 2023, proposes to prohibit federal contracting with biotechnology providers connected to foreign adversaries.”
73
In terms of strategic priorities, ASCs are focusing on table stakes issues like quality of care, staffing, and basic operations, while also considering expansion to new physicians, procedures, and payer networks
11.6
EV penetration: Takeoff in EVs spotlights potential, importance of government incentives and infrastructure
“EV market continues to grow across all countries”
25,000
Aside from consumers who really care about the environment and those who do not, there is a third group of consumers whose primary decision-making is based on the product, the brand, and how appealing it is to them.
“About a third of our sample — not an insignificant percentage — can be identified as prominent green consumers.”
70
Interest rates and Federal Reserve policy remain the number one macro risk factor for investors, followed by geopolitical risks and inflation
52
In making investment decisions and recommendations, investors prioritize long-term growth, followed by FCF generation, return on capital, and margin potential
71
Investors want companies to prioritize investing to grow, building financial resilience, and preserving and expanding gross margins
73
Investors continue to consider rollover risk and interest coverage ratios, while reducing their exposure to highly leveraged companies
“In recent conversations, many seasoned investors have told BCG that interest coverage ratios are an important consideration for the first time in 15 years”
3,400
Putting a number on change
n=5,000
We determined the impact of leaving workers Net Better Off on their gen AI sentiment and readiness by comparing survey responses of highly supported workers versus those with less support.
“We tapped into our own experimental approach to gen AI to understand the impact these tools can have on people.”
54
Investors are quite bullish about both the near term and the next three years
61
North American investors are the most bullish on both the short and medium terms
51
Among investor concerns, geopolitical risk has risen to the top while interest rates and inflation have fallen to second and third place
63
Concern over geopolitical risk has grown the most across all regions, but interest rates remain the top concern for investors in Asia Pacific
93
Regarding 2025, most investors believe a recession is unlikely and that inflation will wane by the end of the year
53
Investors see the market as less overvalued than in recent years and view North America as the most overvalued market
68
Companies should prioritize growth, but also focus on short-term performance
65
Companies should prepare for potential activist threats and identify opportunities to strengthen incentives and board governance
707
How key risks are interconnected
“The model identified over $5bn of value at risk.”
53
Emerging Trends Accelerated Post-COVID-19
“Brands that fail to keep pace risk becoming irrelevant in the Chinese market.”
100
Consumer sentiment remains largely pessimistic globally, and deteriorated further in November in most economies
“In the US, sentiment deteriorated for the fourth consecutive month amid persistent worries about inflation, higher borrowing costs, and the uncertain political …”
346
We leveraged a combination of generative AI, natural language processing (NLP) and semantic text analysis to identify:
“Accenture Research filtered through unique applicants who participated in the DEI survey between 2015-2022 to identify 346 leading DEI-inclusive companies who h…”
49,000
The first step in becoming life-centric is to understand customers' intent and life aspirations, as well as what they want from their bank, their perceptions of existing providers and their appetite for new services. Accenture's survey of 49,000 banking consumers around the world—the fourth edition of our alternate-yearly financial services consumer study—aims to help provide these insights.
“Accenture's survey of 49,000 banking consumers around the world—the fourth edition of our alternate-yearly financial services consumer study—aims to help provid…”
+18
Customer satisfaction: positive but shallow
“82% of consumers aged 18-24 acquired a financial services product from a new provider in the past 12 months, compared with 34% of those aged over 65.”
33
Consumers were surveyed in 33 countries:
100
Consumer sentiment globally remains largely pessimistic but improved further in February, with Brazil an ongoing lone bright spot
“Mild EU winter has contributed to easing of energy prices and improved consumer confidence across Europe”
100
Luxury brands have spent decades perfecting the offline experience ... ...yet online ceremonies are lagging behind their in-store counterparts
“Why is my online experience the same whether I'm buying a blue polo or a 10k€ travel bag from my favorite Luxury brand?”
1,516
We took a multi-method approach
100
Luxury brands have spent decades perfecting the offline experience ... yet online ceremonies are lagging behind their in-store counterparts
“Luxury brands beat retailers hands down in the offline experience, instead, online experiences of retailers are overall comparable & even superior in terms of s…”
230
We surveyed 230 hospital directors from SEA markets across a variety of hospital types, hospital sizes, and geographies
100
L.E.K. sponsors a unique analysis of hospital priorities in APAC; the 2023 study engaged 100 hospital executives in China across public and private providers
75
Interest rates and Federal Reserve policy remain the number one macro risk factor for investors, followed by inflation and geopolitical risks
77
Interest rates and Federal Reserve policy remain the number one macro risk factor for investors, followed by geopolitical risks and inflation
68
Investors want companies to prioritize growth, financial resilience, and gross margins
+20
Personalization has proven to deliver results for businesses across the region
“Personalization has proven to deliver results for businesses across the region.”
2,615
Insights generated by qualitative discussions with industry leaders and consumers along with a quantitative survey covering ~2,600 consumers
“Tested industry beliefs against consumer consumption patterns to identify growth opportunities for M&E players”
230
We surveyed 230 hospital directors from SEA markets across a variety of hospital types, hospital sizes, and geographies
2065
Given updated trend, parity in founding teams will only be reached in 2065, i.e. 10 years lost in a year
“With last year barometer's trend, parity was reached in 2055 with 62% mixed teams and 19% women-only & men-only teams”
195
L.E.K. sought to understand how IE&T companies are addressing these challenges and, in the midst of them, planning for the future
81
Continuing-generation students have more sources of college choice support, especially personal networks; first-generation college students are more likely to engage with external organizations
“When navigating the decision-making process of where to attend college, continuing-generation students more frequently seek advice from family and friends, coll…”
1 in 2
Embracing agility in Growth Markets during uncertain times
“In the last two years, one in two companies in Growth Markets have had to transform multiple parts of their business at the same time or execute a single large …”
75
Q1: Have you investigated the potential of Generative AI for your company?
“Most attendees are aware of potential benefits of Gen AI but struggle to measure the actual impact on their businesses”
1,000
An overhaul of enterprise networks is overdue
“To understand how aware enterprise executives are of their connectivity needs and what their plans are regarding network upgradation, we conducted an online sur…”
12
Wages: GenAI is expected to have the biggest labor shortage mitigating impact in areas with high wages
“In Germany, the highest wage group (quintile) will experience the greatest additional automation potential (12 pp) and the corresponding labor shortage mitigati…”
170
Diving deeper to find value
“The days of "one-and-done" interventions are over. Firms are evaluating existing playbooks, and looking for new approaches and distinctive paths to deliver expe…”
50
L.E.K.'s 2023 hospital priorities survey included directors across hospital types, sizes, and locations
N=50
In the 2023 survey pool, private respondents have a larger contribution from Hokkaido & Tohoku and larger hospital sizes compared to public respondents
500
Deloitte’s 2023 Global Shared Services Survey received ~500 responses across 6 industries and 12 sectors
69
When asked which macro risk factors are the most important, investors pointed to inflation, Federal Reserve policy, and geopolitical risks
“79% of investors consider geopolitical risks to be among the top three risks.”
4,053
We then investigated how being in each group correlates to measures of performance.
“Each group had roughly a third of the respondents (~33%, or 1330).”
67
Despite the pandemic’s continuing grip on societies in Europe, rising prices and the invasion of Ukraine have eclipsed COVID-19 as top concerns for consumers
85
For Gen Z and millennials, political uncertainty and unemployment are much more concerning than for older consumers
“For Gen Z and millennials, political uncertainty and unemployment are much more concerning than for older consumers.”
70
Millennials see the strongest effect of price increases on their current lifestyle
59
Over half of German consumers are more conscious about their home energy usage; Gen Z consumers made the most changes in purchase behavior in the last 3 months
90
For groceries and essentials, Gen Z and millennials were much more likely than older consumers to explore new shopping behaviors
62
Consumers’ top reasons for moving to a new retailer are prices/ promotions and value for money, particularly in the UK and Italy
“27% of consumers changed their retailer/store in the last 3 months.”
45
Across generations, better prices/promotions and better value for money consistently are key reasons for switching retailers; response to invasion of Ukraine is the least important driver
50
Across generations, better prices/promotions and better value for money consistently are key reasons for switching brands; ethical reasons are least important in this time of budget pressure
“57% of consumers changed a groceries/essentials brand in the last 3 months”
95
When observing price increases, more than half of consumers change behavior; about 20 percent say they delay the purchase
41
Consumers across countries are less brand-loyal for nonfood products and for apparel and footwear, more brand-loyal for fuel and energy
4.2/5
WE HELP THE LEADERS OF TODAY AND TOMORROW DELIVER ON THEIR AMBITIONS...
“85% of the 200 largest public companies on the Forbes Global 2000 list are our clients.”
823
Chinese pharma companies have surely made some progresses in innovation during the past few years, among which over 800 companies already have Class 1 innovative projects
85
Respondents also think that commercial attractiveness related factors are quite important when making comprehensive considerations for drug prioritization
“Ability to solve unmet clinical needs is our top priority. In addition, we would also consider if this drug would be a value-add to our current portfolio.”
52
Nearly half of the respondents also believe there will be increasing data interaction needs and emergence of new smart trial format going forward
81
U.S., Australia and Europe are the most attractive destinations outside China for Chinese biopharmas, considering MNC collaboration, clinical trial duration and speed-to-market
5.2
Marketing leaders perform well in explaining marketing's impact on bottom line to other C-Suite members
“Results show that marketing leaders are slightly more likely than in previous surveys to meet one-on-one with other C-Suite members.”