Metrics

What numbers consultants lead with.

Every slide that foregrounds a metric — 7,750 in total — classified into families by what's being measured. Drill in to see who uses each family, where in the narrative, and the real examples.

11 examples

N=1,500
Survey sample size
Accenture · 2025 · present_framework
A high degree of correlation among layers in a digital core means improving capability in an area improves the capabilities of adjacent ones.
“A high degree of correlation among layers in a digital core means improving capability in an area improves the capabilities of adjacent ones.”
49,300
customers surveyed
Accenture · 2025 · present_framework
Enter the drivers of advocacy
“Reassure me. Remember me. Delight me. Reward me. These are the things customers are missing. The things that can turn people who are merely satisfied with their…”
54%
Service provider value now vs in two years (% respondents)
Accenture · 2025 · present_framework
Commercial banks prioritize improving digital hygiene to reduce costs, improve operations, and elevate customer experience
“Which of the following statements best represent the primary value delivered by your service provider today and in the next two years?”
78%
% of companies forming new partnerships each year
Accenture · 2024 · present_framework
More platform adopters form new partnerships
“More platform adopters form new partnerships”
7%
Share of organizations classified as AI Achievers
Accenture · 2023 · present_framework
Figure 3: Only 7% of organizations are AI Achievers
“Even so, only 7% of the world's 2,000 largest firms by market cap can be classified as Achievers.”
12%
Share of organizations that are AI Achievers
Accenture · 2022 · present_framework
Figure 3: Only 12% of organizations are AI Achievers
“Achievers, Builders and Innovators collectively represent just 37% of surveyed organizations—Achievers accounted for 12%, Builders for 12% and Innovators for 13…”
75%
respondents saying systems are breaking down boundaries
Accenture · 2019 · present_framework
Boundaryless systems take advantage of blurring boundaries to create new spaces where ideas and partnerships can flourish.
“More than 75% of our respondents say that systems are breaking down the boundaries between data, infrastructure and applications, between humans and machines, a…”
18.8%
NPS
KPMG · 2024 · present_framework
“This year, Integrity is the biggest driver of NPS, indicating that customers highly value ethical and honest business practices. Personalization is the biggest …”
16%
Share of companies pursuing eco-essential innovation
Accenture · 2024 · present_framework
“Despite its promise, few companies are making use of eco-essential innovation today. Our analysis found that among leading organizations that have discussed gre…”
2.7
Remote Work Preference Index
EY · 2021 · present_framework
“For the 62% of employees who have a defined Remote Work Preference, the average index score is 2.7”
53
Participants
Deloitte · 2018 · present_framework
“Detention Intake to a YRS Facility involves providing a safe home for a youth”