Metrics

What numbers consultants lead with.

Every slide that foregrounds a metric — 7,750 in total — classified into families by what's being measured. Drill in to see who uses each family, where in the narrative, and the real examples.

76 examples

>85%
Percentage of respondents expecting AI impact
BCG · 2025 · diagnose
AI will reshape the engineering function, eliminating some roles, creating new ones, and redefining skill sets – upskilling is essential
“Expectations to learn new technical skills, but also "softer" ways of work”
47%
Percentage of dealmakers citing factor in top three challenges
Accenture · 2025 · diagnose
Large volumes of scattered data and an overload of technology and partner choices contribute to deal complexity.
51%
Share of organizations
Capgemini · 2025 · diagnose
Few organizations are actively mitigating the risk of implementing agentic AI
“In a recent survey, nearly 48% of respondents expressed concern about the ethical implications of deploying AI agents.”
50%
% respondents rating barrier as a top three barrier
Accenture · 2025 · diagnose
Incumbents under strain: When strength becomes inertia
“Industry executives admit that traditional primes struggle to respond quickly to fast-changing requirements.”
65%
% respondents rating strength as top three
Accenture · 2025 · diagnose
Strategic friction: How incumbents maintain the advantage
“Despite all the buzz about disruptive startups and changing requirements, the reality today is that the biggest defense programs still overwhelmingly flow to th…”
78%
Percentage of respondents
KPMG · 2024 · diagnose
Building a data spine is the first step to leverage the true potential of the AADA quadfecta
63%
Percent of respondents
LEK · 2024 · diagnose
Regardless of entry option, provider organizations must differentiate themselves as a partner of choice to physicians and ASCs in pursuing an ASC strategy
46%
Percentage of respondents
Deloitte · 2024 · diagnose
Market competition and legacy technology are the most likely to be considered major or very major barriers to increasing productivity according to respondents.
70%
Percentage of respondents
AlvarezMarsal · 2024 · diagnose
Poly-crisis requires a holistic turnaround program – Currently, chemical players focus on cost elements and an increase in efficiency
“Rigor of planned measures in the chemical industry is high – Focus on cost efficiency measures to secure cash”
39%
Percent of respondents reporting significant pain point
LEK · 2024 · diagnose
Most ASC pain points have declined since 2020 as ASCs continue to mature and professionalize
“Key operational pain points have decreased in significance since 2020 as ASCs have continued to professionalize”
40%
Need for a better paying job (% of respondents)
Accenture · 2023 · diagnose
Intensifying demands from highly skilled workers
“Highly skilled workers are motivated by better pay and career opportunities that align with their skills.”
~2x
job satisfaction uplift from greater agency
Accenture · 2023 · diagnose
Jobs that require highly skilled workers to manifest their creativity are the most engaging and satisfying
“This sense of agency corresponds to nearly a two-fold uplift in job satisfaction.”
+18
NPS score by age cohort
Accenture · 2023 · diagnose
Customer satisfaction: positive but shallow
“82% of consumers aged 18-24 acquired a financial services product from a new provider in the past 12 months, compared with 34% of those aged over 65.”
44%
Customer satisfaction
BCG · 2023 · diagnose
...yet customers are still not happy
“Less than half of Luxury consumers are truly satisfied with their overall experience and feel it was above expectations.”
59%
Global average share of executives citing challenge
Accenture · 2023 · diagnose
The shackles of legacy technology
“Close to six out of 10 banking and payments executives across all markets agreed that their organization struggles with slow provisioning of new payments soluti…”
50%
Likelihood of switching providers due to service dissatisfaction
Accenture · 2023 · diagnose
Dissatisfied clients are looking to switch payments providers
“Half of commercial payments clients that are dissatisfied with their current receivables provider said they are very likely to switch to another; 46% said the s…”
63%
Banks ranking accuracy of transaction as top priority
Accenture · 2023 · diagnose
Value-added services: the missed opportunity in commercial payments
“Incumbents ranked accuracy, security and speed of transaction as the attributes that are most important to their commercial clients. This lines up with the top …”
29%
% of respondents citing barrier as top 3
Accenture · 2023 · diagnose
Human factors pose some of the biggest barriers to delivering reinvention strategies
43%
Percentage of investors
BCG · 2023 · diagnose
Investors highlight an unclear growth strategy, a lack of management credibility, and high leverage as the most common causes of trapped value
“The three most important reasons for trapped value reflect fundamental concerns about companies' medium- to longer-term outlook, and they are under the control …”
61%
Willingness to pay
Bain · 2023 · diagnose
Consumers intend to spend more on wellness, however affordability is a barrier
“Action gap driven by affordability”
80%
percentage of viewers
BCG · 2023 · diagnose
...viewers are influenced by digital, but supply is a constraint
“LTV players should invest in ideating, creating and sharing digital-forward content to tap into this existing demand”
64%
surveyed companies facing significant risk from network deficiencies
Accenture · 2023 · diagnose
A staggering 64% of surveyed companies face significant risks across various domains due to network deficiencies.
“These factors can result in the bulk of networks underperforming and contributing neither to innovation nor to resilience.”
75%
Percentage of respondents
LEK · 2023 · diagnose
Patient privacy, administrative burden and staff shortages are top concerns for hospitals
“Administrative load and shortage of staff has increased as a concern, potentially as hospitals start to implement solutions and directly feel the effects of the…”
43.4%
Percentage of marketers reporting alignment/integration
EY · 2022 · diagnose
Current state of digital marketing activities/practices: Where marketers can improve
34.6%
Percentage of respondents reporting barriers
EY · 2022 · diagnose
Other opportunities crowding out DE&I is biggest DE&I barrier
“Companies with fewer than 50 employees are the least likely to experience other opportunities crowding out DE&I or not dedicating enough time to envision DE&I o…”
43%
Percentage of organizations
Deloitte · 2022 · diagnose
However, there remain gaps in harnessing increased workforce optimism
“While 43% of respondents report appointing a leader responsible for effective human and AI collaboration, concrete actions are lagging.”
48%
Percentage of respondents
LEK · 2022 · diagnose
With increasing digital adoption, concerns around patient privacy, staff readiness to adopt digital solutions in addition to required implementation budgets are some of the main concerns
79%
Percentage of respondents
KPMG · 2022 · diagnose
Global talent mobility professionals rank the top immigration challenges as:
“Staying informed of global disruptors through government and immigration counsel sources and proactively messaging the impacts on immigration-related activities…”
12%
Employee disagreement on productivity impact
EY · 2021 · diagnose
Additional analysis: Not all employees have a positive view about new ways of working and productivity
“Of the above 12% respondents, the following are least likely to have a positive view that a new mix of onsite and remote work will increase productivity.”
48%
Survey response distribution
Deloitte · 2021 · diagnose
There is a tendency to mandate Agile top-down without a clear direction of the why
“Still, many organizations are doing Agile instead of exhibiting agility. This indicates a cult-like behavior where Agile practices are pursued for the sake of A…”
60%
Consumer sentiment
BCG · 2020 · diagnose
Travel & Tourism most affected by the crisis
“Travel & Tourism most affected by the crisis”
88%
% of respondents
BCG · 2020 · diagnose
AMONG THOSE WHO ARE SWITCHING, ~88% ARE SHIFTING SINCE EXPERIENCES PROVIDE GREATER SATISFACTION AND EXCLUSIVITY
“Compared to 2/3 years ago why do you feel that you are buying fewer personal products and more experiences? (Pre-Covid Survey)”
68% vs 36%
Leader vs. employee agreement on culture of equality
Accenture · 2020 · diagnose
This year, we found that leaders say a culture of equality is important, and they think their organizations are inclusive.
“But employees feel very differently.”
23
Respondents ranking challenge in top 5 (count)
Accenture · 2019 · diagnose
Common operational challenges: complex investments, data management and legacy technology
“The three operational challenges most frequently cited by respondents are related to supporting complex investments, data management and addressing the limits o…”
1/3
Percentage of time spent
BCG · 2019 · diagnose
Managers currently spend very limited time with customers or developing themselves... >1/3 of their time spent on reporting and cross-silo coordination
“When asked how they would ideally like to spend their time, managers only marginally move the needle (reallocating <4h in their work week) highlighting lack of …”
13%
Percentage of projects with working product
EY · 2018 · diagnose
About a year after raising money, only a small portion of ICO-funded start-ups have progressed towards working product offerings.
“Our survey found companies that have made meaningful progress toward working products only increased by 13% in 2018. 71% have no offering in the market at all.”
48%
Percentage of respondents
EY · 2018 · diagnose
Top 3 barriers affecting negatively the performance of the HR function
37%
Share of industry survey respondents
McKinsey · 2018 · diagnose
The power sector clearly stands out as the single greatest obstacle to the industrial sector
“Private sector has hit a wall on infrastructure... growth cannot happen with the current infrastructure”
97%
percentage of responses
McKinsey · 2018 · diagnose
Despite Lebanon’s strong human capital base, access to technical & digital talent has been hindering the development of the sector
“Most entrepreneurs cite lack of Lebanese talent with needed skills as a major bottleneck”
20%
Percentage of entrepreneurs offering equity
McKinsey · 2018 · diagnose
Several key regulatory requirements and government incentives were identified
40%
Percentage of respondents
Kearney · 2018 · diagnose
Cultural issues are seen as the main barriers to agility but...
“Cultural issues are seen as the main barriers to agility but...”
64%
percentage of internet using buyers
BCG · 2018 · diagnose
Travel: Airlines- Trust and onsite payment stated to be key reasons for buying offline
51%
Percentage of internet using buyers
BCG · 2018 · diagnose
Financial Services: Offline investors prefer agents for simplicity
78
Percentage of respondents gathering metrics
McKinsey · 2018 · diagnose
Yet, most companies are measuring quantity metrics of MSL activities than quality or impact metrics
“What are the quality and impact metrics that are representative of Medical performance in Japan?”
43%
Survey satisfaction percentage
EY · 2018 · diagnose
U.S. NON MINORITY WOMEN SAY WE CAN DO BETTER IN THE AREA OF STRATEGIC INTENT
“Strategic Intent - Inclusion and diversity is integrated in overall company growth strategy and communicated throughout organization.”
1.746
Number of employees
BCG · 2017 · diagnose
... Da de fleste kursusdeltagere er i operative funktioner
“...Hvilket underbygger hypotesen om, at potentialet er svært realiserbart”
01
Survey Ranking
McKinsey · 2017 · diagnose
Unaligned contractual structures and inadequate design processes highlighted in survey as top reasons for weak productivity
“Design processes and investment are inadequate (01) and Contractual structures and incentives are misaligned (02) are identified as the top two drivers of weak …”
80%
Percentage of respondents agreeing
Bain · 2014 · diagnose
Many agree the Syracuse University must change in order to be successful
50%
Percentage of spending reaching the people
McKinsey · 2014 · diagnose
Government social spending is 6% of GDP but half of it does not benefit the people
“If subsidy delivery nationwide was as effective as in India’s best performing states, 85 million more people would be above the official poverty line”
65%
Percentage of non-users
BCG · 2013 · diagnose
Time constraints and lack of awareness impede adoption, while efficacy and quality could be major accelerators
30%
Transaction costs as percentage of total EE project costs
McKinsey · 2012 · diagnose
High transaction costs on small deals act as a significant barrier
“Transaction costs for small deals are really high and generally outweigh the benefits.”
59%
Respondents rating factor as top-three cause of cost overruns and schedule delays
Accenture · 2025 · diagnose
“A European utilities client needs five times more electricity transmission specialists in the next 12 months for technical assurance, to respond to a fourfold i…”
<4%
Respondents identifying CNO/CMO as responsible for gen AI
Accenture · 2025 · diagnose
“While 28% of CEOs see themselves as responsible for redefining jobs and roles impacted by gen AI, only 5% of their C-suite peers agree.”
48%
Percentage of organizations
KPMG · 2025 · diagnose
“AI maturity deepens focus on operational gains, with strategic goals lagging behind.”
50%
% respondents rating each barrier as a top three barrier
Accenture · 2025 · diagnose
“In early 2025, Ukraine tapped Helsing to deliver 6,000 AI-guided "software-defined" drones. The company harnessed existing commercial drone hardware and its own…”
58%
% respondents rating barrier as top three
Accenture · 2025 · diagnose
“The upshot is that building trust is just as crucial as solving technical issues.”
74%
Percentage of factory managers
Accenture · 2025 · diagnose
“Factories will need a highly skilled workforce, albeit skilled differently.”
66%
Percentage of factory managers
Accenture · 2025 · diagnose
“But poor and inconsistent data quality is the main cause.”
47%
Percentage of organizations
Deloitte · 2024 · diagnose
“Some of the surveyed organizations were already actively managing generative AI implementation risks through actions such as monitoring regulatory requirements …”
49%
Percentage of respondents
EY · 2024 · diagnose
“Engaged as they are in transformation efforts, CROs should ask whether the business considers strategic risk in keeping up with the highly dynamic market.”
60%
Respondents ranking barrier in top three
Accenture · 2024 · diagnose
“Our research shows that the top internal roadblocks that CSPs face on their path to IT transformation are enterprise-wide change implementation, budget constrai…”
62%
Growth Markets respondents held back from improving interoperability
Accenture · 2023 · diagnose
“Our research also highlighted that 62% of respondents in Growth Markets are held back from improving interoperability because they struggle to align their appli…”
75
Percentage of respondents
McKinsey · 2023 · diagnose
“Organizations are worried about application risks, talent and knowledge acquisition and technology selection. They are likely to seek guidance on right ways to …”
60%
respondents held back from improving interoperability
Accenture · 2022 · diagnose
“60% of respondents in our study are held back from improving interoperability because they struggle to align their application strategy with overall business go…”
44%
Percentage of respondents
KPMG · 2022 · diagnose
“Budget inadequacy is an issue.”
64%
Percentage of respondents
Deloitte · 2022 · diagnose
“20% of respondents have indicated that they are planning to implement new technologies, taking more a wait and see approach until some new technologies reach ma…”
83%
Percentage of respondents
Deloitte · 2022 · diagnose
“In the last year, inflationary pressures have prompted central banks to revise their monetary policies, adding volatility on the global FX markets.”
35%
Percentage of organizations adopting risk-mitigation strategies
Deloitte · 2022 · diagnose
“Managing these risks can have a major impact on an organization's AI efforts. In fact, 50% of respondents cited management of AI-related risks as one of the top…”
57%
Respondents lacking strong service capabilities
Accenture · 2021 · diagnose
“About 57% of respondents said they lack strong service capabilities”
58%
Lack of service capabilities (% of respondents)
Accenture · 2021 · diagnose
“Strivers and Traditionalists are hindered by poor investment focus and inadequate service management practices.”
17%
Percentage of respondents
Deloitte · 2021 · diagnose
73%
Executives who identify becoming a truly sustainable and responsible business as a top priority
Accenture · 2021 · diagnose
“Executives recognize the challenge—and are keen to deliver for all stakeholders”
21%
Leaders identifying area as a top priority
Accenture · 2020 · diagnose
“While leaders think culture is important, most of them are not prioritizing it. Just 21 percent identify culture as a top priority, and only 23 percent have set…”
56%
Survey response percentage
KPMG · 2019 · diagnose
“56% of respondents do not agree that their architecture and tooling support Continuous Delivery”
32%
Survey respondent recommendations
Bain · 2014 · diagnose
“Increased transparency in decision making and consistency of communication about major decisions would help enhance culture of trust”
211
Number of managers
Bain · 2014 · diagnose
“211 managers (30%) have only 1 direct report”