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Once selected as a priority, a brief investigation should be undertaken to develop a preliminary assessment of the scope of the review
LEK · 2019 · process_diagram
Once selected as a priority, a brief investigation should be undertaken to develop a preliminary assessment of the scope of the review
 Decomposition of a supply chain using a value driver tree allows the identification of the important metrics for benchmarking
LEK · 2019 · framework_other
Decomposition of a supply chain using a value driver tree allows the identification of the important metrics for benchmarking
 Example: Metrics for the waste supply chain were prioritised using a value driver tree
LEK · 2019 · client_example
Example: Metrics for the waste supply chain were prioritised using a value driver tree
 In addition to ‘hard’ cost benchmarking, identification of ‘time’ and ‘quality’ benchmarks is also important for comparison
LEK · 2019 · framework_other
In addition to ‘hard’ cost benchmarking, identification of ‘time’ and ‘quality’ benchmarks is also important for comparison
 There are a number of key considerations related to the selection and analysis of international comparators
LEK · 2019 · framework_other
There are a number of key considerations related to the selection and analysis of international comparators
 In addition, the quality of available data is also a key consideration; as such, normalisation of existing data and use of assumptions may be required
LEK · 2019 · process_diagram
In addition, the quality of available data is also a key consideration; as such, normalisation of existing data and use of assumptions may be required
 The collection of data may be streamlined via establishment of data sharing arrangements. This could enable the collection of data sets not publically available
LEK · 2019 · recommendation
The collection of data may be streamlined via establishment of data sharing arrangements. This could enable the collection of data sets not publically available
 In the unlikely event that the stated methods do not yield the required categories of data, a number of options remain for generating a benchmarking outcome
LEK · 2019 · strategic_options
In the unlikely event that the stated methods do not yield the required categories of data, a number of options remain for generating a benchmarking outcome
 Synthesis of findings and implications is the final step, following the data collection activity
LEK · 2019 · process_diagram
Synthesis of findings and implications is the final step, following the data collection activity
 The synthesis and roll up of data is the critical final step that needs to consider data collected, data gaps, and overall materiality
LEK · 2019 · other
The synthesis and roll up of data is the critical final step that needs to consider data collected, data gaps, and overall materiality
 A number of suggestions for future study should be considered
LEK · 2019 · next_steps
A number of suggestions for future study should be considered
 Using material movement ‘archetypes’ could be an additional lens to consider for supply chain selection
LEK · 2019 · framework_other
Using material movement ‘archetypes’ could be an additional lens to consider for supply chain selection
 A starting point of further supply chains were consolidated then subsequently assessed for further consideration
LEK · 2019 · process_diagram
A starting point of further supply chains were consolidated then subsequently assessed for further consideration
 A range of relevant supply chains were initially evaluated
LEK · 2019 · segmentation
A range of relevant supply chains were initially evaluated
 Based upon economic importance, proportion of freight cost and import dependence, we have suggested 10 potential supply chains for consideration
LEK · 2019 · initiative_list
Based upon economic importance, proportion of freight cost and import dependence, we have suggested 10 potential supply chains for consideration
 Channels trichotomy Embracing the Digital Age, awaiting the Virtual Revolution
Bain · 2023 · market_landscape
Channels trichotomy Embracing the Digital Age, awaiting the Virtual Revolution
70% — Channel usage
 In general, customers have no fear to buy high-priced products online...
Bain · 2023 · market_landscape
In general, customers have no fear to buy high-priced products online...
4 out of 5 — Purchase price distribution
 ...But they still struggle to buy products as cars or mortgages online, and prefer the “human-touch”
Bain · 2023 · problem_statement
...But they still struggle to buy products as cars or mortgages online, and prefer the “human-touch”
50% — Percentage of consumers unwilling to purchase online
 Elevating the Shopping Experience: Bridging the Gap Between Online and Offline Channels with Cutting-Edge Tools
Bain · 2023 · problem_statement
Elevating the Shopping Experience: Bridging the Gap Between Online and Offline Channels with Cutting-Edge Tools
30% — CAGR
 Cracking the Code of Customer Personalization What Does it Truly Mean?
Bain · 2023 · problem_statement
Cracking the Code of Customer Personalization What Does it Truly Mean?
70% — Customer perception of personalization
 Customer loyalty is the main driver for sales: 3 out of 5 sales are driven by existing CB
Bain · 2023 · key_takeaways
Customer loyalty is the main driver for sales: 3 out of 5 sales are driven by existing CB
60% — Sales driver
 Unlocking the Mystery: Most Customers Are Unaware of How Data Personalizes Experiences – First-Party Data is the Key
Bain · 2023 · key_takeaways
Unlocking the Mystery: Most Customers Are Unaware of How Data Personalizes Experiences – First-Party Data is the Key
2 out of 3 — consumer awareness
 Consumers are evolving their purchasing behaviors also due to increase of Smart Working
Bain · 2023 · industry_trends
Consumers are evolving their purchasing behaviors also due to increase of Smart Working
83% — Purchasing behavior change
 Innovation through research and development: International perspective
Bain · 2023 · market_landscape
Innovation through research and development: International perspective
1.3% — R&D expenditure as % of GDP
 Amplifying Advertising Investment The Art of Forging Lasting Connections
Bain · 2023 · problem_statement
Amplifying Advertising Investment The Art of Forging Lasting Connections
0,3-0,5% — Engagement Rate
 Every industry is following its own path in digital adv boosting, but social and video adv are becoming a must for all players
Bain · 2023 · industry_trends
Every industry is following its own path in digital adv boosting, but social and video adv are becoming a must for all players
+31% — CAGR 2020-2023
 MarTech, CDP and Gen AI: innovative tools that will deeply transform customer experiences
Bain · 2023 · industry_trends
MarTech, CDP and Gen AI: innovative tools that will deeply transform customer experiences
~40% — Enterprise adoption of GenAI
 Substantive change to basis of competition, leaving those who “wait-and-see” behind
Bain · 2023 · industry_trends
Substantive change to basis of competition, leaving those who “wait-and-see” behind
70-75% — Enterprise sentiment on AI disruption
 Companies are starting to enhance their talent acquisition processes, but there’s still a long way to go
Bain · 2023 · problem_statement
Companies are starting to enhance their talent acquisition processes, but there’s still a long way to go
1-2% — Talent presence
 Many opportunities to revamp Talent System leveraging on innovative tools
Bain · 2023 · strategic_options
Many opportunities to revamp Talent System leveraging on innovative tools
 Anticipating Consumers Generating Future
Bain · 2023 · section_divider
Anticipating Consumers Generating Future
 Anticipating Consumers Generating Future
Bain · 2023 · case_study
Anticipating Consumers Generating Future
 Navigating Consumer Dynamics in the Age of Generative AI
Bain · 2023 · context
Navigating Consumer Dynamics in the Age of Generative AI
 As technology continues to play a central role in our lives, the conversation around digital wellbeing is gaining importance
Bain · 2023 · key_messages
As technology continues to play a central role in our lives, the conversation around digital wellbeing is gaining importance
 Life changing
Bain · 2023 · industry_trends
Life changing
100 — Popularity
 "Woke capitalism" fuels conservative backlash, transforming brand loyalty into a political battlefield
Bain · 2023 · framework_other
"Woke capitalism" fuels conservative backlash, transforming brand loyalty into a political battlefield
 Me, my brand and AI: The new world of consumer engagement
Accenture · cover
Me, my brand and AI: The new world of consumer engagement
 The AI leap: A new era of consumer experience
Accenture · context
The AI leap: A new era of consumer experience
72% — consumer usage rate
 AI as my trusted guide: LLMs are the new influencers
Accenture · industry_trends
AI as my trusted guide: LLMs are the new influencers
18% — purchase recommendation source
 What to do: Define the brand's role in the LLM ecosystem
Accenture · recommendation
What to do: Define the brand's role in the LLM ecosystem
 Al as a loyal companion: Fostering deeper consumer relationships
Accenture · industry_trends
Al as a loyal companion: Fostering deeper consumer relationships
1.5x — consumer engagement/loyalty
 What to do: Reimagine consumer experiences
Accenture · recommendation
What to do: Reimagine consumer experiences
19% — consumer preference
 AI as my second self: AI becomes the consumer
Accenture · industry_trends
AI as my second self: AI becomes the consumer
75% — consumer openness
 What to do: Prepare for “zero-touch” engagement
Accenture · case_study
What to do: Prepare for “zero-touch” engagement
 Winning hearts, minds and algorithms
Accenture · recommendation
Winning hearts, minds and algorithms
 Digital banking outside the U.S. is an attractive growth opportunity that JPMC is well-positioned to capture
JPMorgan · 2022 · market_landscape
Digital banking outside the U.S. is an attractive growth opportunity that JPMC is well-positioned to capture
$1.8T — Revenue pool
 We are investing to build a sizeable business with high operating leverage
JPMorgan · 2022 · financial_analysis
We are investing to build a sizeable business with high operating leverage
~($450mm) — Pretax income
 We are off to a strong start in the U.K. with highly engaged customers
JPMorgan · 2022 · client_example
We are off to a strong start in the U.K. with highly engaged customers
0.5mm+ — Number of customers
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