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Consumers are driven by openness to digital discovery
misc · 2020 · key_messages
Consumers are driven by openness to digital discovery
68% — respondents discovering products online
Social media, video, and messaging are crowd favourites for Discovery Commerce
misc · 2020 · market_landscape
Social media, video, and messaging are crowd favourites for Discovery Commerce
62% — online discovery channel share
Short and medium videos become integral part of digital consumption
misc · 2020 · industry_trends
Short and medium videos become integral part of digital consumption
55% — daily video views
Social media the leading platform for short- and medium-length videos
misc · 2020 · market_landscape
Social media the leading platform for short- and medium-length videos
63% — Consumer preference
Ecommerce now a platform for intentional purchases
misc · 2020 · industry_trends
Ecommerce now a platform for intentional purchases
70% — online engagement channel preference
New norms = new purchasing habits
misc · 2020 · transition
New norms = new purchasing habits
More openness towards switching brands
misc · 2020 · market_landscape
More openness towards switching brands
54% — Percentage of consumers who switched brands
Reliability and value spur receptiveness
misc · 2020 · market_landscape
Reliability and value spur receptiveness
42% — Brand switching drivers
New norms = new purchasing habits
misc · 2020 · quote_slide
New norms = new purchasing habits
Unique products and good deals inspire interest in new online stores
misc · 2020 · market_landscape
Unique products and good deals inspire interest in new online stores
64% — percentage of respondents who tried new stores
Embracing the contactless way of life, even in payments
misc · 2020 · industry_trends
Embracing the contactless way of life, even in payments
22% — Preferred payment method
New norms = new purchasing habits
misc · 2020 · quote_slide
New norms = new purchasing habits
Ecommerce, social media, and video are top discovery channels across all
misc · 2020 · market_landscape
Ecommerce, social media, and video are top discovery channels across all
75% — Discovery-led shoppers
Spending gap between Tier 1 and 2 cities is closing
misc · 2020 · market_landscape
Spending gap between Tier 1 and 2 cities is closing
32% — Percentage of high spenders
Tier 1, Tier 2 gap also narrowing in behaviour, discovery, and frequency of purchase
misc · 2020 · peer_benchmark
Tier 1, Tier 2 gap also narrowing in behaviour, discovery, and frequency of purchase
Steering the future
misc · 2020 · section_divider
Steering the future
Purchasing from online channels gains traction across all markets
misc · 2020 · industry_trends
Purchasing from online channels gains traction across all markets
1.5x — online grocery adoption
Ecommerce landscape booms but remains highly fragmented
misc · 2020 · market_landscape
Ecommerce landscape booms but remains highly fragmented
5.2 — Average websites shopped
Southeast Asia’s ecommerce players’ relative market share shows potential to grow
misc · 2020 · market_landscape
Southeast Asia’s ecommerce players’ relative market share shows potential to grow
5.2 — Average number of websites used
In comparison, food delivery sees a less fragmented landscape
misc · 2020 · market_landscape
In comparison, food delivery sees a less fragmented landscape
1.9 — Average number of food delivery platforms used
Food delivery players’ wide NPS® ranges offer room to win customer loyalty
misc · 2020 · benchmark_peers
Food delivery players’ wide NPS® ranges offer room to win customer loyalty
31% — Net Promoter Score
How to convert delivery Detractors into Promoters?
misc · 2020 · diagnosis
How to convert delivery Detractors into Promoters?
Promoters make a difference: They spend ~2x more than Detractors
misc · 2020 · key_takeaways
Promoters make a difference: They spend ~2x more than Detractors
2.1X — Spending multiplier
Reliability and value keep customers returning
misc · 2020 · key_takeaways
Reliability and value keep customers returning
The omnichannel option is no longer optional. How can brands adapt?
misc · 2020 · transition
The omnichannel option is no longer optional. How can brands adapt?
A fully omnichannel audience calls for brands to go full with digital capabilities
misc · 2020 · recommendation
A fully omnichannel audience calls for brands to go full with digital capabilities
An omnichannel world needs a fully digital purchasing funnel
misc · 2020 · framework_other
An omnichannel world needs a fully digital purchasing funnel
Typical modules required to perfectly execute on digital commerce
misc · 2020 · framework_other
Typical modules required to perfectly execute on digital commerce
Sailing forward: The age of enablers
misc · 2020 · section_divider
Sailing forward: The age of enablers
More deals for digital disruptors as unspent capital grows
misc · 2020 · key_messages
More deals for digital disruptors as unspent capital grows
US$8.7 billion — Unspent capital
Disruptors are coming in full force with tech-enabled payments
misc · 2020 · industry_trends
Disruptors are coming in full force with tech-enabled payments
$1.4 billion — Venture capital investment
Q1 2020: Investments still pouring into emerging internet, tech firms
misc · 2020 · market_landscape
Q1 2020: Investments still pouring into emerging internet, tech firms
72% — Share of PE/VC funding
Healthcare, online entertainment and education are emerging trends
misc · 2020 · quote_slide
Healthcare, online entertainment and education are emerging trends
2020: The year to hit fast forward
misc · 2020 · recommendation
2020: The year to hit fast forward
Accenture conducted its 3rd EV charging platform vendor assessment
Accenture · 2023 · context
Accenture conducted its 3rd EV charging platform vendor assessment
As the global push towards decarbonization gains momentum, transportation electrification emerges as a pivotal aspect of the energy transition
Accenture · 2023 · context
As the global push towards decarbonization gains momentum, transportation electrification emerges as a pivotal aspect of the energy transition
60% — EV sales share
Beyond physical charging stations, eMobility charging platforms have become crucial for managing the complexities of a growing EV ecosystem
Accenture · 2023 · context
Beyond physical charging stations, eMobility charging platforms have become crucial for managing the complexities of a growing EV ecosystem
Accenture conducted an in-depth assessment of the most relevant EV charging platform providers
Accenture · 2023 · context
Accenture conducted an in-depth assessment of the most relevant EV charging platform providers
EV charging platforms offer the core capabilities required by companies trying to support the following use cases.
Accenture · 2023 · framework_other
EV charging platforms offer the core capabilities required by companies trying to support the following use cases.
Resulting in two main deliverables per vendor
Accenture · 2023 · other
Resulting in two main deliverables per vendor
The capabilities offered by charging platforms can be grouped in 9 large domains
Accenture · 2023 · framework_other
The capabilities offered by charging platforms can be grouped in 9 large domains
Accenture created a functional architecture overview, highlighting the key components of EV charging platforms
Accenture · 2023 · process_diagram
Accenture created a functional architecture overview, highlighting the key components of EV charging platforms
Based on this year's assessment, we observed 6 major EV platform trends impacting the eMobility industry
Accenture · 2023 · industry_trends
Based on this year's assessment, we observed 6 major EV platform trends impacting the eMobility industry
We have assessed what the best of the best *capabilities looked like in 2023
Accenture · 2023 · framework_other
We have assessed what the best of the best *capabilities looked like in 2023
We have assessed what the best of the best *capabilities looked like in 2023
Accenture · 2023 · framework_other
We have assessed what the best of the best *capabilities looked like in 2023
Accenture supports clients with an end-to-end offering adapted to the maturity of their eMobility business
Accenture · 2023 · client_example
Accenture supports clients with an end-to-end offering adapted to the maturity of their eMobility business
We have conducted a wide range of EV charging platform projects, from internal assessment or selection to platform migration
Accenture · 2023 · client_example
We have conducted a wide range of EV charging platform projects, from internal assessment or selection to platform migration
Successfully performed a product due diligence of two EV charging platforms
Accenture · 2023 · client_example
Successfully performed a product due diligence of two EV charging platforms
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