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From 2012 to 2021, Card has delivered tremendous growth and value
JPMorgan · 2022 · financial_analysis
From 2012 to 2021, Card has delivered tremendous growth and value
$6.4B — Pretax Income
Looking ahead, expect continued product innovation, growth, and strong returns
JPMorgan · 2022 · recommendation
Looking ahead, expect continued product innovation, growth, and strong returns
25%+ — ROE ex. LLR
We’re pursuing strategies to lead and innovate in payments, lending, and commerce
JPMorgan · 2022 · strategic_options
We’re pursuing strategies to lead and innovate in payments, lending, and commerce
15% — ROE
We delivered a higher-quality, lower-volatility Home Lending business
JPMorgan · 2022 · financial_analysis
We delivered a higher-quality, lower-volatility Home Lending business
0.16% — Net charge-off rate
Home Lending saw strong performance over the last two years
JPMorgan · 2022 · financial_analysis
Home Lending saw strong performance over the last two years
23% — Home Lending ROE
Home Lending is a relationship business that drives benefits across Chase
JPMorgan · 2022 · key_takeaways
Home Lending is a relationship business that drives benefits across Chase
$9B — Annual net-new deposits and investments
We are operating in a rapidly changing macro environment
JPMorgan · 2022 · industry_trends
We are operating in a rapidly changing macro environment
$2T+ — Mortgage origination volume
We are building a unified ecosystem to drive engagement and streamline the mortgage process
JPMorgan · 2022 · process_diagram
We are building a unified ecosystem to drive engagement and streamline the mortgage process
Results to-date are encouraging as we are seeing rapid digital adoption
JPMorgan · 2022 · kpi_dashboard
Results to-date are encouraging as we are seeing rapid digital adoption
>10 days — Digital adoption rate
Looking ahead, we are improving productivity and efficiency across the value chain
JPMorgan · 2022 · initiative_list
Looking ahead, we are improving productivity and efficiency across the value chain
15%+/- — ROE
We have a leading Auto finance business focused on through-the-cycle risk-adjusted returns
JPMorgan · 2022 · case_study
We have a leading Auto finance business focused on through-the-cycle risk-adjusted returns
23% — ROE ex. LLR
Looking ahead, we are focused on growth and diversification
JPMorgan · 2022 · initiative_list
Looking ahead, we are focused on growth and diversification
20ppts — conversion rate
We've maintained a prudent risk profile while we continue to grow the business
JPMorgan · 2022 · benchmark_peers
We've maintained a prudent risk profile while we continue to grow the business
42% — Net Credit Losses
We expect credit normalization to take time
JPMorgan · 2022 · financial_analysis
We expect credit normalization to take time
We're pursuing strategies to lead and innovate in payments, lending, and commerce
JPMorgan · 2022 · strategic_options
We're pursuing strategies to lead and innovate in payments, lending, and commerce
$5T — Volume
We are poised to capture incremental opportunities in Commerce
JPMorgan · 2022 · customer_journey
We are poised to capture incremental opportunities in Commerce
Our two-sided Commerce platforms deliver significant value for customers and merchants at scale
JPMorgan · 2022 · key_takeaways
Our two-sided Commerce platforms deliver significant value for customers and merchants at scale
$13B — Spend volume
With our recent acquisitions, we are becoming a household name in premium leisure travel
JPMorgan · 2022 · case_study
With our recent acquisitions, we are becoming a household name in premium leisure travel
1 in 2 — Market reach
We estimate we are a top 5 consumer travel provider¹ and will continue to grow
JPMorgan · 2022 · market_landscape
We estimate we are a top 5 consumer travel provider¹ and will continue to grow
~15B — Sales Volume
Looking ahead, we are expanding into new Commerce verticals leveraging a consistent playbook
JPMorgan · 2022 · strategic_options
Looking ahead, we are expanding into new Commerce verticals leveraging a consistent playbook
66mm — customer reach
We are investing to extend our leadership positions and grow new businesses
JPMorgan · 2022 · key_messages
We are investing to extend our leadership positions and grow new businesses
10.3% — deposit share
Our competitive advantages enable continued best-in-class financial performance
JPMorgan · 2022 · key_messages
Our competitive advantages enable continued best-in-class financial performance
25%+ — ROE
THE BIG DIGITAL FAIL – Why Only 1 in 4 Companies Achieve Topline Growth with Digitalization
SimonKucher · 2017 · cover
THE BIG DIGITAL FAIL – Why Only 1 in 4 Companies Achieve Topline Growth with Digitalization
81% of all companies surveyed have made investments in digitalization, but only 23% saw a topline impact
SimonKucher · 2017 · problem_statement
81% of all companies surveyed have made investments in digitalization, but only 23% saw a topline impact
23% — topline impact
Most companies focus their digitalization investments on the wrong initiatives
SimonKucher · 2017 · problem_statement
Most companies focus their digitalization investments on the wrong initiatives
48% — topline impact
The increased pricing pressure in the last two years is mainly driven by factors linked to digitalization
SimonKucher · 2017 · industry_trends
The increased pricing pressure in the last two years is mainly driven by factors linked to digitalization
75% — Pricing pressure
Digitalization will change the role of the salesforce significantly
SimonKucher · 2017 · industry_trends
Digitalization will change the role of the salesforce significantly
73% — Expected evolution of personal relationships
18% of all companies are "Digitalization Heroes"* who outperform other companies on four levels
SimonKucher · 2017 · key_takeaways
18% of all companies are "Digitalization Heroes"* who outperform other companies on four levels
37% — EBITDA
Our recommendations: How to avoid the Big Digital Fail
SimonKucher · 2017 · recommendation
Our recommendations: How to avoid the Big Digital Fail
Simon-Kucher at a glance: World leader in pricing, marketing, & sales advisory
SimonKucher · 2017 · other
Simon-Kucher at a glance: World leader in pricing, marketing, & sales advisory
€240m — Revenue
Perils of perception
misc · 2024 · context
Perils of perception
Schooled in the use of technology
misc · 2024 · industry_trends
Schooled in the use of technology
66% — Percentage of support for social media bans
To ban or not to ban AI?
misc · 2024 · industry_trends
To ban or not to ban AI?
36% — Public support for AI ban
Ok, let's talk about Boomers
misc · 2024 · key_messages
Ok, let's talk about Boomers
63% — Percentage of Boomers agreeing growing up is harder today
Perils of perception
misc · 2024 · section_divider
Perils of perception
Across the 30 countries included in our survey, perception of the quality of education does not always align with reality.
misc · 2024 · scatter_plot
Across the 30 countries included in our survey, perception of the quality of education does not always align with reality.
On average across 30 countries, parents with children in school have a more positive opinion of education in their country.
misc · 2024 · key_takeaways
On average across 30 countries, parents with children in school have a more positive opinion of education in their country.
38% — Public sentiment on education quality
Younger generations are more likely to have a positive view of the education system in their country and are less likely to think growing up today is harder.
misc · 2024 · key_takeaways
Younger generations are more likely to have a positive view of the education system in their country and are less likely to think growing up today is harder.
63% — Percentage of respondents
Across all generations, women tend to think it is harder these days growing up in their country compared with when they were young.
misc · 2024 · market_landscape
Across all generations, women tend to think it is harder these days growing up in their country compared with when they were young.
67% — Percentage of respondents
According to people's own perceptions of their country, the top performing and improving education systems are located mostly in Asia.
misc · 2024 · scatter_plot
According to people's own perceptions of their country, the top performing and improving education systems are located mostly in Asia.
Younger generations have a more positive evaluation of the schooling system in their country
misc · 2024 · key_takeaways
Younger generations have a more positive evaluation of the schooling system in their country
57% — % agree
Top three ‘too little space’ by generation
misc · 2024 · comparison_table
Top three ‘too little space’ by generation
60% — Percentage of respondents
Across generations, men are more likely to see advances in technology having a positive impact on education in the future.
misc · 2024 · industry_trends
Across generations, men are more likely to see advances in technology having a positive impact on education in the future.
34% — Net positive sentiment
While banning the use of AI in schools is controversial among both parents and non-parents, there is more unity around banning the use of smartphones.
misc · 2024 · comparison_table
While banning the use of AI in schools is controversial among both parents and non-parents, there is more unity around banning the use of smartphones.
56% — Percentage of respondents
Support for a ban on the use of smartphones in school is drawn along clear generational lines. But there's more consensus on a ban of children under 14 using social media.
misc · 2024 · market_landscape
Support for a ban on the use of smartphones in school is drawn along clear generational lines. But there's more consensus on a ban of children under 14 using social media.
66% — Percentage of agreement
Across 30 countries, parents generally see themselves as having greater responsibilities than those without children in school.
misc · 2024 · market_landscape
Across 30 countries, parents generally see themselves as having greater responsibilities than those without children in school.
79% — Percentage of respondents
Across 30 countries, parents with children in school have a much more positive evaluation of schools when it comes to providing safe spaces and embracing diversity.
misc · 2024 · key_takeaways
Across 30 countries, parents with children in school have a much more positive evaluation of schools when it comes to providing safe spaces and embracing diversity.
68% — Percentage of agreement
Younger generations, with more recent experience of being in school, are also more likely to judge schools positively.
misc · 2024 · key_takeaways
Younger generations, with more recent experience of being in school, are also more likely to judge schools positively.
62% — % agree
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