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Safety and navigation remain as most important connected services features – on-demand car functions on the rise
Strategy_and · 2023 · industry_trends
Safety and navigation remain as most important connected services features – on-demand car functions on the rise
96% — Share of participants rating feature as important
 Experts rate infotainment higher than consumers do –in China, they underestimate relevance of on-demand functions
Strategy_and · 2023 · benchmark_peers
Experts rate infotainment higher than consumers do –in China, they underestimate relevance of on-demand functions
94 — Share of experts rating feature as important
 Smartphone mirroring to the car has highest rating; Auto OEM apps for service access are less popular
Strategy_and · 2023 · market_landscape
Smartphone mirroring to the car has highest rating; Auto OEM apps for service access are less popular
69% — Consumer preference
 Willingness to pay for connected services around 20€/month in Germany and the US but twice as much in China (40€)
Strategy_and · 2023 · market_sizing
Willingness to pay for connected services around 20€/month in Germany and the US but twice as much in China (40€)
40€ — Willingness to pay
 Among on-demand functions, automated driving features such as traffic jam pilot / parking pilot are attracting more interest
Strategy_and · 2023 · market_landscape
Among on-demand functions, automated driving features such as traffic jam pilot / parking pilot are attracting more interest
95% — Share of participants rating function as important
 Experts in Germany / US attach even more importance than consumers to automated driving function attractiveness
Strategy_and · 2023 · benchmark_peers
Experts in Germany / US attach even more importance than consumers to automated driving function attractiveness
100% — Share of experts rating function as important
 Looking at powertrain preferences, German and US consumers stick with gasoline, while Chinese prefer BEV
Strategy_and · 2023 · market_landscape
Looking at powertrain preferences, German and US consumers stick with gasoline, while Chinese prefer BEV
95% — Likelihood to consider engine type
 Consumer acceptance of automated driving remains low in Germany and the US – more openness in China
Strategy_and · 2023 · market_landscape
Consumer acceptance of automated driving remains low in Germany and the US – more openness in China
51% — Consumer comfort level
 On an robo-ride, people want to be entertained or relax – in GER / US they also want to work, but in China prefer to socialize
Strategy_and · 2023 · industry_trends
On an robo-ride, people want to be entertained or relax – in GER / US they also want to work, but in China prefer to socialize
62% — Consumer preference percentage
 ~60% of US citizens want to pay less for a robo-taxi vs. a driver-driven taxi; only ~5% want to pay more vs. ~30% in Germany
Strategy_and · 2023 · market_landscape
~60% of US citizens want to pay less for a robo-taxi vs. a driver-driven taxi; only ~5% want to pay more vs. ~30% in Germany
60% — Willingness to pay
 Majority of respondents prefer to purchase a new or used car; but car subscription models are attracting interest
Strategy_and · 2023 · market_landscape
Majority of respondents prefer to purchase a new or used car; but car subscription models are attracting interest
87% — Consumer preference ranking
 Readiness for online car purchases very high in China, while rather low in Germany – the US falls in between
Strategy_and · 2023 · market_landscape
Readiness for online car purchases very high in China, while rather low in Germany – the US falls in between
41% — Willingness to make car purchases online
 Even as immediate COVID-19 risks decline, using one's own car remains popular; increasing use of shared modes in China
Strategy_and · 2023 · market_landscape
Even as immediate COVID-19 risks decline, using one's own car remains popular; increasing use of shared modes in China
 Price and availability are by far the top drivers for encouraging consumers to use sustainable transport
Strategy_and · 2023 · market_landscape
Price and availability are by far the top drivers for encouraging consumers to use sustainable transport
60% — Consumer adoption drivers
 Every country has different priorities to reduce CO2: In GER more walking, in the US switch to BEV, in CN public transport
Strategy_and · 2023 · market_landscape
Every country has different priorities to reduce CO2: In GER more walking, in the US switch to BEV, in CN public transport
98% — Consumer willingness to change behavior
 Getting the user interface right
Strategy_and · 2023 · section_divider
Getting the user interface right
 The relevant market for automotive players is expanding beyond the car itself – maintaining user access is crucial
Strategy_and · 2023 · framework_other
The relevant market for automotive players is expanding beyond the car itself – maintaining user access is crucial
 Getting the digital interface right means creating a differentiated experience for diverse customer needs
Strategy_and · 2023 · client_example
Getting the digital interface right means creating a differentiated experience for diverse customer needs
 A value-creating digital service portfolio requires automotive players to balance multiple trade-offs
Strategy_and · 2023 · framework_other
A value-creating digital service portfolio requires automotive players to balance multiple trade-offs
 Along the value chain and vehicle life cycle, digital services unlock value beyond direct user monetization
Strategy_and · 2023 · value_chain
Along the value chain and vehicle life cycle, digital services unlock value beyond direct user monetization
60-70% — revenue/cost impact
 OEMs are forced to partner with technology players to deliver compelling digital services – risking a loss of control
Strategy_and · 2023 · process_diagram
OEMs are forced to partner with technology players to deliver compelling digital services – risking a loss of control
 Rethinking vehicle sales
Strategy_and · 2023 · section_divider
Rethinking vehicle sales
 Subscription fills the gap between leasing and rental offerings – resulting overall in four major vehicle ownership archetypes
Strategy_and · 2023 · comparison_table
Subscription fills the gap between leasing and rental offerings – resulting overall in four major vehicle ownership archetypes
 As alternative ownership models such as subscription emerge, OEMs need to sharpen their vehicle lifecycle mgmt. skills
Strategy_and · 2023 · customer_journey
As alternative ownership models such as subscription emerge, OEMs need to sharpen their vehicle lifecycle mgmt. skills
 Holistic vehicle lifecycle management aims to increase revenue and utilization, especially during 2nd and 3rd phase
Strategy_and · 2023 · framework_other
Holistic vehicle lifecycle management aims to increase revenue and utilization, especially during 2nd and 3rd phase
 Alternative ownership models are on the rise and offer profit potential for OEMs – if the asset life cycle is managed well
Strategy_and · 2023 · market_landscape
Alternative ownership models are on the rise and offer profit potential for OEMs – if the asset life cycle is managed well
10-15% — Profitability
 More flexible ownership models offer benefits and risks for OEMs and customers – a win-win solution is required
Strategy_and · 2023 · framework_other
More flexible ownership models offer benefits and risks for OEMs and customers – a win-win solution is required
 Going beyond the vehicle
Strategy_and · 2023 · transition
Going beyond the vehicle
 Rise of e-mobility provides ample opportunities to capture value beyond the vehicle – e.g. with batteries and charging
Strategy_and · 2023 · value_chain
Rise of e-mobility provides ample opportunities to capture value beyond the vehicle – e.g. with batteries and charging
 Infrastructure and vehicle penetration are key requirements for successful realization of bi-directional charging use cases
Strategy_and · 2023 · market_sizing
Infrastructure and vehicle penetration are key requirements for successful realization of bi-directional charging use cases
2.7 million — Bi-directional charging-capable vehicle fleet share
 Front-of-meter prosumer use cases depend on a multitude of external factors that limit mainstream adoption in short term
Strategy_and · 2023 · comparison_table
Front-of-meter prosumer use cases depend on a multitude of external factors that limit mainstream adoption in short term
€470-550m — Software enabler revenue potential
 Realization and scale-up of prosumer use cases require efficient charging and battery stakeholder coordination
Strategy_and · 2023 · process_diagram
Realization and scale-up of prosumer use cases require efficient charging and battery stakeholder coordination
 Implication for automotive players: Holistic ecosystem approach beyond core business is key to future success
Strategy_and · 2023 · strategic_options
Implication for automotive players: Holistic ecosystem approach beyond core business is key to future success
 Among Canadian Metropolitan Areas, the Metro Vancouver Region (MVR) has been one of the hardest hit given its service-intensive economy
misc · 2020 · peer_benchmark
Among Canadian Metropolitan Areas, the Metro Vancouver Region (MVR) has been one of the hardest hit given its service-intensive economy
 Metro Vancouver’s economic output and employment have both contracted significantly; while the unemployment rate is in line with that for Canada and BC, it was significantly lower than average pre-COVID
misc · 2020 · situation_overview
Metro Vancouver’s economic output and employment have both contracted significantly; while the unemployment rate is in line with that for Canada and BC, it was significantly lower than average pre-COVID
13% — Unemployment rate
 While the economic contraction has been broad, employment losses are concentrated in industries that are overrepresented in the Metro Vancouver economy
misc · 2020 · impact_sizing
While the economic contraction has been broad, employment losses are concentrated in industries that are overrepresented in the Metro Vancouver economy
41.2% — employment losses
 Economic Scenarios To Be Modeled
misc · 2020 · scenario_analysis
Economic Scenarios To Be Modeled
 In the preliminary baseline case, Metro Vancouver's economy rebounds in Q3 of 2020 and recovers in the second half of 2021; however many key sectors are not likely to recover in the next 2 years
misc · 2020 · scenario_analysis
In the preliminary baseline case, Metro Vancouver's economy rebounds in Q3 of 2020 and recovers in the second half of 2021; however many key sectors are not likely to recover in the next 2 years
 Navigating friction to succeed
Deloitte · 2023 · key_takeaways
Navigating friction to succeed
 Data: the 'use it or lose it' moment for finance
Deloitte · 2023 · section_divider
Data: the 'use it or lose it' moment for finance
 The Deloitte View: It's not just the data... it's what you do with it
Deloitte · 2023 · key_messages
The Deloitte View: It's not just the data... it's what you do with it
 The Deloitte View: It’s not just the data… it’s what you do with it
Deloitte · 2023 · recommendation
The Deloitte View: It’s not just the data… it’s what you do with it
 The Deloitte View: Hybrid working – define your next normal
Deloitte · 2023 · recommendation
The Deloitte View: Hybrid working – define your next normal
 Pharma knocks tech off the top spot as most trusted industry in Ipsos's latest global report
misc · 2022 · executive_summary
Pharma knocks tech off the top spot as most trusted industry in Ipsos's latest global report
34% — Trustworthiness (%)
 If it is good at what it does
misc · 2022 · market_landscape
If it is good at what it does
18% — Percentage of respondents
 If it does what it does with the best of intentions
misc · 2022 · data_table
If it does what it does with the best of intentions
16% — Percentage of respondents
 If it is well led
misc · 2022 · data_table
If it is well led
11% — Trustworthiness attribute importance
 If it behaves responsibly
misc · 2022 · market_landscape
If it behaves responsibly
31% — Percentage of respondents
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