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Speed | AI and GenAI are streamlining procurement, doubling process speeds
BCG · 2025 · value_chain
Speed | AI and GenAI are streamlining procurement, doubling process speeds
2x — process speed
 AI halves the risks along the entire supply chain for all suppliers, detecting any missing supplier information immediately
BCG · 2025 · case_study
AI halves the risks along the entire supply chain for all suppliers, detecting any missing supplier information immediately
1/2 — Risk reduction
 AI-driven procurement cuts headcount to 70%, freeing workers and requiring AI skills
BCG · 2025 · org_design
AI-driven procurement cuts headcount to 70%, freeing workers and requiring AI skills
70% — Total headcount
 Case example 1 | Company accelerated tendering process by 40% and enabled better negotiation outcomes
BCG · 2025 · case_study
Case example 1 | Company accelerated tendering process by 40% and enabled better negotiation outcomes
40% — Tender creation time
 Case example 2 | Manufacturer achieved more than 50% time efficiency in procurement processes with GenAI
BCG · 2025 · case_study
Case example 2 | Manufacturer achieved more than 50% time efficiency in procurement processes with GenAI
50% — time efficiency
 The path to capturing value through an AI transformation can be conceptualized with four key pillars
BCG · 2025 · framework_other
The path to capturing value through an AI transformation can be conceptualized with four key pillars
 Digital maturity assessment | DMA report identifies high-value AI areas; off-the-shelf solutions are limited
BCG · 2025 · diagnosis
Digital maturity assessment | DMA report identifies high-value AI areas; off-the-shelf solutions are limited
 Best-suiting technology | Companies should select and use the best tools available to accomplish the procurement mission
BCG · 2025 · market_landscape
Best-suiting technology | Companies should select and use the best tools available to accomplish the procurement mission
 Buy vs build | Six key decision criteria should be considered, with the relative importance dependent on the specific situation
BCG · 2025 · framework_other
Buy vs build | Six key decision criteria should be considered, with the relative importance dependent on the specific situation
 Deploy custom capabilities | Create bespoke solutions to company-specific complex problems
BCG · 2025 · initiative_list
Deploy custom capabilities | Create bespoke solutions to company-specific complex problems
 Custom capabilities | The creation of AI capabilities within the existing organization, in tandem with AI upskilling, is needed for success
BCG · 2025 · framework_other
Custom capabilities | The creation of AI capabilities within the existing organization, in tandem with AI upskilling, is needed for success
 While algorithms and technology are important, people has proven to be the most critical factor to succeed
BCG · 2025 · framework_other
While algorithms and technology are important, people has proven to be the most critical factor to succeed
70% — Success factor weight
 Capturing value from suppliers | GenAI enhances workforce and supplier productivity, reducing costs significantly
BCG · 2025 · strategic_options
Capturing value from suppliers | GenAI enhances workforce and supplier productivity, reducing costs significantly
45% — Savings potential
 Procurement leaders must assess AI use in both their firms and suppliers
BCG · 2025 · framework_other
Procurement leaders must assess AI use in both their firms and suppliers
 Three paths can accelerate your AI journey depending on current maturity
BCG · 2025 · roadmap
Three paths can accelerate your AI journey depending on current maturity
 Single use cases help to kickstart GenAI but need to be strategically connected for scale
BCG · 2025 · framework_other
Single use cases help to kickstart GenAI but need to be strategically connected for scale
 Five actionable steps to begin the GenAI journey
BCG · 2025 · implementation_plan
Five actionable steps to begin the GenAI journey
 e-Conomy SEA covers 6 countries in Southeast Asia
Bain · 2020 · context
e-Conomy SEA covers 6 countries in Southeast Asia
583M — Total population
 Market coverage: 5 leading Internet e-Conomy sectors and 2 new ones
Bain · 2020 · segmentation
Market coverage: 5 leading Internet e-Conomy sectors and 2 new ones
 2020: A year of pandemic uncertainty
Bain · 2020 · context
2020: A year of pandemic uncertainty
 Flight to digital
Bain · 2020 · section_divider
Flight to digital
 New users are coming online at a blistering pace, adding 40M new Internet users this year alone
Bain · 2020 · market_landscape
New users are coming online at a blistering pace, adding 40M new Internet users this year alone
400M — Total Internet users
 In addition to new online users, COVID-19 led to an acceleration of digital consumption as users tried new digital services for the first time.
Bain · 2020 · key_messages
In addition to new online users, COVID-19 led to an acceleration of digital consumption as users tried new digital services for the first time.
1 in 3 — user adoption rate
 Education, Groceries, and Lending benefited most from the influx of new digital consumers
Bain · 2020 · industry_trends
Education, Groceries, and Lending benefited most from the influx of new digital consumers
55% — Percentage of new digital consumers
 On average across SEA, 1 in 3 (~36%) of all digital service consumers are new to the service due to COVID-19
Bain · 2020 · market_landscape
On average across SEA, 1 in 3 (~36%) of all digital service consumers are new to the service due to COVID-19
36% — Percentage of new digital consumers
 Aside from Vietnam and Thailand, majority of new consumers are from non-metro areas
Bain · 2020 · market_landscape
Aside from Vietnam and Thailand, majority of new consumers are from non-metro areas
59% — Percentage of new digital consumers
 This new digital acceleration is sticky: 94% of new digital service consumers intend to continue with the service post-pandemic.
Bain · 2020 · key_takeaways
This new digital acceleration is sticky: 94% of new digital service consumers intend to continue with the service post-pandemic.
94% — consumer retention intent
 9 in 10 new digital consumers intend to continue using digital services going forward
Bain · 2020 · key_takeaways
9 in 10 new digital consumers intend to continue using digital services going forward
94% — Retention rate
 Online with a purpose
Bain · 2020 · section_divider
Online with a purpose
 Across all markets, digital engagement increased by an additional hour of personal use per day during lockdown.
Bain · 2020 · key_messages
Across all markets, digital engagement increased by an additional hour of personal use per day during lockdown.
8 out of 10 — daily digital usage
 Consumers have been spending more time online since lockdown
Bain · 2020 · industry_trends
Consumers have been spending more time online since lockdown
4.7 — Average hours spent online per day
 Hourly Internet users nearly doubled during lockdown and now remain 10pp higher than pre-COVID-19 times
Bain · 2020 · industry_trends
Hourly Internet users nearly doubled during lockdown and now remain 10pp higher than pre-COVID-19 times
10pp — Internet usage frequency
 Hours spent online per day rises, with highest spike in Philippines
Bain · 2020 · industry_trends
Hours spent online per day rises, with highest spike in Philippines
5.2 — Average hours spent online per day
 Shifted perception of digital services here to stay
Bain · 2020 · industry_trends
Shifted perception of digital services here to stay
87 — Perceived helpfulness (% of respondents)
 Technology helped maintain access to basic needs during lockdown:
Bain · 2020 · context
Technology helped maintain access to basic needs during lockdown:
 Technology has fundamentally impacted all aspects of life this year
Bain · 2020 · industry_trends
Technology has fundamentally impacted all aspects of life this year
 Technology has fundamentally impacted all aspects of life this year
Bain · 2020 · key_messages
Technology has fundamentally impacted all aspects of life this year
 Resilience in times of crisis
Bain · 2020 · section_divider
Resilience in times of crisis
 The Internet economy remains resilient at US $100B GMV, even in the face of a global slowdown.
Bain · 2020 · key_messages
The Internet economy remains resilient at US $100B GMV, even in the face of a global slowdown.
$100B — GMV
 COVID-19 reversed years of economic growth
Bain · 2020 · industry_trends
COVID-19 reversed years of economic growth
 The SEA Internet economy will exceed $100B GMV this year despite headwinds
Bain · 2020 · market_sizing
The SEA Internet economy will exceed $100B GMV this year despite headwinds
$100B — GMV
 Vietnam and Indonesia’s digital economies still growing double digits
Bain · 2020 · market_landscape
Vietnam and Indonesia’s digital economies still growing double digits
 Singapore remains a regional enabler for growth, despite short term GMV decline due to the Online Travel sector
Bain · 2020 · key_messages
Singapore remains a regional enabler for growth, despite short term GMV decline due to the Online Travel sector
+20% — GMV
 Users moved online for Food delivery, Groceries, Education, Entertainment
Bain · 2020 · industry_trends
Users moved online for Food delivery, Groceries, Education, Entertainment
34% — Net change in usage
 COVID-19 accelerated many sectors, while setting others back
Bain · 2020 · industry_trends
COVID-19 accelerated many sectors, while setting others back
 Overall long-term outlook more robust than ever
Bain · 2020 · key_messages
Overall long-term outlook more robust than ever
 Overall, gains in e-Commerce, Media, and Food Delivery have offset contractions in Travel and Transport
Bain · 2020 · financial_analysis
Overall, gains in e-Commerce, Media, and Food Delivery have offset contractions in Travel and Transport
172 — GMV
 Newfound online habits have propelled e-Commerce GMV to US $62B
Bain · 2020 · market_sizing
Newfound online habits have propelled e-Commerce GMV to US $62B
$62B — GMV
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