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Reduce dependency on resources whenever possible
RolandBerger · 2017 · strategic_options
Reduce dependency on resources whenever possible
 Appeal to consumers
RolandBerger · 2017 · strategic_options
Appeal to consumers
 Please contact us if you have any questions or comments – Six more megatrend insights await on our website
RolandBerger · 2017 · closing_ask
Please contact us if you have any questions or comments – Six more megatrend insights await on our website
 As the pandemic has faded from the forefront of our minds, we have discovered many new things to alarm and worry us
IPSOS · 2023 · section_divider
As the pandemic has faded from the forefront of our minds, we have discovered many new things to alarm and worry us
 The bedrock trust that the world's population has in Government and the major industry sectors of the world is still improving slowly
IPSOS · 2023 · section_divider
The bedrock trust that the world's population has in Government and the major industry sectors of the world is still improving slowly
 A GLOBAL PERSPECTIVE: ALL IS NOT LOST
IPSOS · 2023 · section_divider
A GLOBAL PERSPECTIVE: ALL IS NOT LOST
 Trust continues to be on the rise for almost all sectors and institutions measured this year – a strong assertion given claims that trust is in crisis
IPSOS · 2023 · section_divider
Trust continues to be on the rise for almost all sectors and institutions measured this year – a strong assertion given claims that trust is in crisis
 A global perspective: all is not lost
IPSOS · 2023 · context
A global perspective: all is not lost
 APAC: Trustworthiness (%) over time
IPSOS · 2023 · industry_trends
APAC: Trustworthiness (%) over time
44% — Trustworthiness (%)
 Energy Sector: Too little regulation (%)
IPSOS · 2023 · industry_trends
Energy Sector: Too little regulation (%)
59% — Percentage of respondents believing there is too little regulation
 Sectors and institutions are seen as more responsible than they were four years ago
IPSOS · 2023 · industry_trends
Sectors and institutions are seen as more responsible than they were four years ago
42% — Perceived responsibility (%)
 TRUST IN GOVERNMENT: CRUMBS OF COMFORT
IPSOS · 2023 · section_divider
TRUST IN GOVERNMENT: CRUMBS OF COMFORT
 Change in net trustworthiness (%) of Government: change during Covid (2019-21) and change since 2021
IPSOS · 2023 · market_landscape
Change in net trustworthiness (%) of Government: change during Covid (2019-21) and change since 2021
10.5 — Net trustworthiness
 Trust in government: crumbs of comfort
IPSOS · 2023 · context
Trust in government: crumbs of comfort
 Trust in government: crumbs of comfort
IPSOS · 2023 · key_messages
Trust in government: crumbs of comfort
 Net trust in Government vs excess Covid deaths
IPSOS · 2023 · analyze_data
Net trust in Government vs excess Covid deaths
 Ratings of government competence, motivations and values, leadership, responsibility, reliability and transparency are all better than they were in 2019
IPSOS · 2023 · key_messages
Ratings of government competence, motivations and values, leadership, responsibility, reliability and transparency are all better than they were in 2019
 TRUST IN PROFESSIONS: A RETURN TO THE PANDEMIC STATUS QUO ANTE
IPSOS · 2023 · section_divider
TRUST IN PROFESSIONS: A RETURN TO THE PANDEMIC STATUS QUO ANTE
 Trust in professions: a return to the pandemic status quo ante
IPSOS · 2023 · key_messages
Trust in professions: a return to the pandemic status quo ante
 Trust in professions: a return to the pandemic status quo ante
IPSOS · 2023 · key_takeaways
Trust in professions: a return to the pandemic status quo ante
58% — Trust levels
 Trust in business and its leaders – the global landscape is shifting.
IPSOS · 2023 · key_messages
Trust in business and its leaders – the global landscape is shifting.
3 in 10 — Public trust in business leaders
 Business leaders have a responsibility to speak out on social and political issues affecting my country
IPSOS · 2023 · industry_trends
Business leaders have a responsibility to speak out on social and political issues affecting my country
50% — Agreement percentage
 Business leaders seem to have a licence – or even a duty – to take a stand on the issues that really matter to their compatriots
IPSOS · 2023 · transition
Business leaders seem to have a licence – or even a duty – to take a stand on the issues that really matter to their compatriots
 A changing role in society?
IPSOS · 2023 · key_messages
A changing role in society?
42% — public agreement
 TRUST ACROSS THE GENERATIONS: DIFFERENT BUT THE SAME
IPSOS · 2023 · section_divider
TRUST ACROSS THE GENERATIONS: DIFFERENT BUT THE SAME
 Trust across the generations: different but the same
IPSOS · 2023 · key_messages
Trust across the generations: different but the same
 Across almost all of the sectors we measured, all four generations are moving in the same direction
IPSOS · 2023 · industry_trends
Across almost all of the sectors we measured, all four generations are moving in the same direction
36% — Trustworthiness (%)
 The Digital Age revolutionized banking; expect even more from the Age of AI
Accenture · 2024 · context
The Digital Age revolutionized banking; expect even more from the Age of AI
$550 billion — fintech investment since 2010
 Figure 1. Banking is likely to be more profoundly impacted by gen AI than any other industry.
Accenture · 2024 · peer_benchmark
Figure 1. Banking is likely to be more profoundly impacted by gen AI than any other industry.
39% — Share of work time with higher potential for automation (Banking)
 Banks can improve their productivity by up to 30% by adopting generative AI
Accenture · 2024 · peer_benchmark
Banks can improve their productivity by up to 30% by adopting generative AI
30% — Productivity uplift potential from generative AI (Banking)
 Functions other than sales, marketing and customer interaction that are likely to receive early attention are risk management and compliance, technology, HR and legal.
Accenture · 2024 · context
Functions other than sales, marketing and customer interaction that are likely to receive early attention are risk management and compliance, technology, HR and legal.
6% or more within three years — Potential revenue uplift from pairing AI with people
 After a quarter of a century of digitalizing their operations, channels, and experiences, with a strong focus on servicing journeys, banks can congratulate themselves for having mastered digital.
Accenture · 2024 · context
After a quarter of a century of digitalizing their operations, channels, and experiences, with a strong focus on servicing journeys, banks can congratulate themselves for having mastered digital.
61% — share of BBVA sales closed on digital channels
 All the risk we cannot see
Accenture · 2024 · section_divider
All the risk we cannot see
 With hindsight, all risks are obvious. Yet as we entered 2023, no one foresaw that a bank failure in California would escalate into a regional banking panic and ultimately lead to the merger of Switzerland's last two major banks.
Accenture · 2024 · section_divider
With hindsight, all risks are obvious. Yet as we entered 2023, no one foresaw that a bank failure in California would escalate into a regional banking panic and ultimately lead to the merger of Switzerland's last two major banks.
72% — senior banking risk professionals saying risk management has failed to keep pace
 Trend 3 | All the risk we cannot see
Accenture · 2024 · context
Trend 3 | All the risk we cannot see
 Almost 17 years of near-zero rates has caused house prices to rise strongly.
Accenture · 2024 · diagnosis
Almost 17 years of near-zero rates has caused house prices to rise strongly.
~155 vs ~135 (2023) — House price index vs. personal disposable income index (2013 Q1 = 100)
 The status of commercial real estate (CRE) is similarly precarious.
Accenture · 2024 · market_landscape
The status of commercial real estate (CRE) is similarly precarious.
~12% — Bank loan exposure to CRE (% of total assets)
 Non-bank financial institutions hold nearly 60% of the private sector's total global financial assets.
Accenture · 2024 · industry_trends
Non-bank financial institutions hold nearly 60% of the private sector's total global financial assets.
57% — Share of global financial assets held by non-bank financial institutions
 China's growing involvement in the economies of most countries, and its concerted effort to attract foreign investors, is another risk that warrants scrutiny.
Accenture · 2024 · diagnosis
China's growing involvement in the economies of most countries, and its concerted effort to attract foreign investors, is another risk that warrants scrutiny.
US$300 billion — Evergrande liabilities
 The digitalization of banks' operations over the past 25 years caused an escalation in what was commonly dubbed 'the war on talent'.
Accenture · 2024 · context
The digitalization of banks' operations over the past 25 years caused an escalation in what was commonly dubbed 'the war on talent'.
 OCBC putting gen AI to work
Accenture · 2024 · case_study
OCBC putting gen AI to work
50% — productivity gain
 Every businessperson knows that a small change in price can have an oversized effect on demand, revenue and income.
Accenture · 2024 · context
Every businessperson knows that a small change in price can have an oversized effect on demand, revenue and income.
~40 bps — Pre-tax ROE improvement from 1% revenue increase
 Time to think cloud first
Accenture · 2024 · section_divider
Time to think cloud first
 Moving to the cloud was always going to be an unnatural act for banks—since their earliest days they have kept their most valuable assets locked up on-premise.
Accenture · 2024 · context
Moving to the cloud was always going to be an unnatural act for banks—since their earliest days they have kept their most valuable assets locked up on-premise.
15% — average bank workload migration to cloud by 2022
 As the appreciation of this grows, we expect to see four major changes to banking in the cloud in 2024
Accenture · 2024 · key_messages
As the appreciation of this grows, we expect to see four major changes to banking in the cloud in 2024
 The volume of regulation which banks have had to deal with has increased significantly over the past decade and a half.
Accenture · 2024 · industry_trends
The volume of regulation which banks have had to deal with has increased significantly over the past decade and a half.
100% — Share of Fed Supervision and Regulation Letters by topic
 Figure 7. The number of new banks in the US has plummeted since the Global Financial Crisis.
Accenture · 2024 · industry_trends
Figure 7. The number of new banks in the US has plummeted since the Global Financial Crisis.
14 new banks per year (2008-2022) — New banks chartered per year (US, period average)
 As the trends shaping banking technology are taken to their logical conclusion, an obvious question arises: how will the role of the IT function evolve?
Accenture · 2024 · context
As the trends shaping banking technology are taken to their logical conclusion, an obvious question arises: how will the role of the IT function evolve?
40,000 — J.P. Morgan computer scientists and technologists
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