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Most consumers reported changing their spending habits, with the majority indicating that they would return to previous spending within a year
LEK · 2020 · industry_trends
Most consumers reported changing their spending habits, with the majority indicating that they would return to previous spending within a year
93% — Percent of respondents
 Health concerns and the risk of COVID-19 infection are still key drivers of some consumers not yet wanting to return to past Fitness and Recreation behaviour
LEK · 2020 · market_landscape
Health concerns and the risk of COVID-19 infection are still key drivers of some consumers not yet wanting to return to past Fitness and Recreation behaviour
61% — Percent of respondents
 Telecommunications rapidly responded to decentralisation and remote connectivity
LEK · 2020 · industry_trends
Telecommunications rapidly responded to decentralisation and remote connectivity
 The COVID-19 lockdowns significantly accelerated the uptake of online collaboration tools by businesses
LEK · 2020 · industry_trends
The COVID-19 lockdowns significantly accelerated the uptake of online collaboration tools by businesses
75m — Daily active users
 The demand for Cloud services from Australian companies accelerated as they moved to new models of working, even as the market approaches maturity
LEK · 2020 · market_landscape
The demand for Cloud services from Australian companies accelerated as they moved to new models of working, even as the market approaches maturity
4.8 — Billions of AUD
 Around 37% expect to use online collaboration tools at least weekly in future, with metro respondents expecting to use these more than regional respondents
LEK · 2020 · industry_trends
Around 37% expect to use online collaboration tools at least weekly in future, with metro respondents expecting to use these more than regional respondents
37% — Usage frequency
 Despite the uptake of Cloud, data centre investment declined in 2020 due to restricted cash flow as a result of COVID-19, but is expected to rebound in 2021
LEK · 2020 · market_landscape
Despite the uptake of Cloud, data centre investment declined in 2020 due to restricted cash flow as a result of COVID-19, but is expected to rebound in 2021
4.6 — Investment in AUD Billions
 Higher levels of remote working and Cloud usage also catalysed an increase in cyber security services investment during COVID-19 lockdowns
LEK · 2020 · market_landscape
Higher levels of remote working and Cloud usage also catalysed an increase in cyber security services investment during COVID-19 lockdowns
6.4 — Cybersecurity services market size
 The COVID-19 lockdown saw acute bandwidth congestion, which was addressed by NBN increasing capacity for internet service providers
LEK · 2020 · industry_trends
The COVID-19 lockdown saw acute bandwidth congestion, which was addressed by NBN increasing capacity for internet service providers
58 — Minutes of bandwidth congestion
 Internet use during the evening increased as Australians stayed home
LEK · 2020 · industry_trends
Internet use during the evening increased as Australians stayed home
32% — TeraBits Per Second (TBPS)
 The impact of large-scale remote working led to a surge in usage with demand being redistributed from the CBD to suburban and regional areas
LEK · 2020 · industry_trends
The impact of large-scale remote working led to a surge in usage with demand being redistributed from the CBD to suburban and regional areas
 COVID-19 has exposed deficiencies in the network for suburban and regional areas as more people work remotely
LEK · 2020 · problem_statement
COVID-19 has exposed deficiencies in the network for suburban and regional areas as more people work remotely
 COVID-19 has also exposed the need for affordable internet connectivity, especially for disadvantaged students who are unable to access online learning
LEK · 2020 · industry_trends
COVID-19 has also exposed the need for affordable internet connectivity, especially for disadvantaged students who are unable to access online learning
52.9 — ADII Score
 Increased broadband usage during the pandemic appears not to have caused a spike in complaints which were growing at c.3% over the past 3 quarters
LEK · 2020 · industry_trends
Increased broadband usage during the pandemic appears not to have caused a spike in complaints which were growing at c.3% over the past 3 quarters
3.2% — Complaints volume
 Nonetheless, 35% of survey respondents experienced outages, with more issues apparent in metropolitan areas, and 25% switched plans or providers
LEK · 2020 · data_table
Nonetheless, 35% of survey respondents experienced outages, with more issues apparent in metropolitan areas, and 25% switched plans or providers
35% — Percent of respondents
 Other countries have likewise seen increased demand, with many experiencing performance issues
LEK · 2020 · market_landscape
Other countries have likewise seen increased demand, with many experiencing performance issues
 Completion of the build phase has lead to a slowing in NBN connections
LEK · 2020 · data_table
Completion of the build phase has lead to a slowing in NBN connections
7,440 — NBN connections
 Completion of the NBN build phase enables focus on a range of upgrades
LEK · 2020 · industry_trends
Completion of the NBN build phase enables focus on a range of upgrades
99% — network connection growth
 Telecommunications companies have brought forward 5G investments, in part due to the pandemic
LEK · 2020 · industry_trends
Telecommunications companies have brought forward 5G investments, in part due to the pandemic
20% — EBITDA margin
 In energy COVID-19 led to greater decentralisation and spreading of demand
LEK · 2020 · industry_trends
In energy COVID-19 led to greater decentralisation and spreading of demand
 Economic and policy uncertainty are driving a pause in investment decisions; COVID-19 specifically has delayed maintenance upgrades
LEK · 2020 · industry_trends
Economic and policy uncertainty are driving a pause in investment decisions; COVID-19 specifically has delayed maintenance upgrades
 Growing demand for batteries is likely to continue creating demand for localised industrial battery capability
LEK · 2020 · industry_trends
Growing demand for batteries is likely to continue creating demand for localised industrial battery capability
195 — MWh installed
 Almost 30% of survey respondents either installed battery storage during COVID-19 or considered doing so, with barriers due to cost and living in a rented property
LEK · 2020 · data_table
Almost 30% of survey respondents either installed battery storage during COVID-19 or considered doing so, with barriers due to cost and living in a rented property
30% — Percentage of respondents
 COVID-19 has had a limited impact on overall electricity demand despite its widespread economic impacts
LEK · 2020 · industry_trends
COVID-19 has had a limited impact on overall electricity demand despite its widespread economic impacts
192 — Terawatt hours
 While the overall change in demand has been negligible, there has been a significant shift in usage between different customer types
LEK · 2020 · industry_trends
While the overall change in demand has been negligible, there has been a significant shift in usage between different customer types
20% — Megawatts
 Higher residential consumption has mostly been offset by lower business consumption, resulting in a marginal overall decrease in demand for 2020
LEK · 2020 · industry_trends
Higher residential consumption has mostly been offset by lower business consumption, resulting in a marginal overall decrease in demand for 2020
 Energy demand has shifted from the CBD to outer suburbs and regional areas as a greater number of Victorians adapt to remote working
LEK · 2020 · geographic_map
Energy demand has shifted from the CBD to outer suburbs and regional areas as a greater number of Victorians adapt to remote working
 Approximately 35% of respondents had higher energy bills than the prior year, with residents in Victoria reporting the most widespread effects
LEK · 2020 · market_landscape
Approximately 35% of respondents had higher energy bills than the prior year, with residents in Victoria reporting the most widespread effects
35% — Percentage of respondents with higher energy bills
 It is estimated that the NEM will be able to meet demand during the 2020-2021 summer peak
LEK · 2020 · market_landscape
It is estimated that the NEM will be able to meet demand during the 2020-2021 summer peak
0.0020 — Unserved energy
 Gas demand over the first three quarters of 2020 has slightly decreased from 2019
LEK · 2020 · industry_trends
Gas demand over the first three quarters of 2020 has slightly decreased from 2019
2.1% — Peta joules
 Energy companies are leveraging an increase in digital interaction with customers to launch new product and service offerings
LEK · 2020 · case_study
Energy companies are leveraging an increase in digital interaction with customers to launch new product and service offerings
89% — digital engagement
 COVID-19 has resulted in an increased number of residential energy customers facing short term hardship, and record levels of SMEs on hardship
LEK · 2020 · problem_statement
COVID-19 has resulted in an increased number of residential energy customers facing short term hardship, and record levels of SMEs on hardship
 COVID-19 has caused an increase in the financial support required for hardship customers through both government and utility provider initiatives
LEK · 2020 · problem_statement
COVID-19 has caused an increase in the financial support required for hardship customers through both government and utility provider initiatives
 Installed capacity of rooftop solar panels remains strong
LEK · 2020 · industry_trends
Installed capacity of rooftop solar panels remains strong
83,000 — Thousands of installations
 Almost 30% of respondents had considered installing solar panels during COVID-19, with strongest interest in metropolitan Sydney, Melbourne and Brisbane
LEK · 2020 · data_table
Almost 30% of respondents had considered installing solar panels during COVID-19, with strongest interest in metropolitan Sydney, Melbourne and Brisbane
30% — Percentage of respondents
 Government support for large- and small-scale renewable energy uptake continues a current policy focus and investment trend, less so the COVID impact
LEK · 2020 · industry_trends
Government support for large- and small-scale renewable energy uptake continues a current policy focus and investment trend, less so the COVID impact
 Employment in the renewable energy sector has been increasing at around 30% between 2015 and 2019
LEK · 2020 · industry_trends
Employment in the renewable energy sector has been increasing at around 30% between 2015 and 2019
32.7% — FTE employment
 Increasing distributed energy resources impact the future planning of market participants due to its impact on peak supply requirements
LEK · 2020 · industry_trends
Increasing distributed energy resources impact the future planning of market participants due to its impact on peak supply requirements
7% — NEM Operational Demand
 Water is focused on making the quiet recovery from drought despite COVID-19
LEK · 2020 · industry_trends
Water is focused on making the quiet recovery from drought despite COVID-19
 The strongest driver of policy and investment in both regional and urban water is long-term rainfall decline and increasing scarcity
LEK · 2020 · industry_trends
The strongest driver of policy and investment in both regional and urban water is long-term rainfall decline and increasing scarcity
12% — Annual rainfall (mm)
 Nonetheless, 2020 saw the breaking of a record drought, and metropolitan water storage levels on the east coast partially returned during the COVID-19 pandemic
LEK · 2020 · industry_trends
Nonetheless, 2020 saw the breaking of a record drought, and metropolitan water storage levels on the east coast partially returned during the COVID-19 pandemic
 Regional population shifts were evident, but did not risk water infrastructure capacity that is designed for very long term growth requirements
LEK · 2020 · industry_trends
Regional population shifts were evident, but did not risk water infrastructure capacity that is designed for very long term growth requirements
 As essential service providers, water utilities across Australia have indicated they will maintain capex despite COVID-19
LEK · 2020 · industry_trends
As essential service providers, water utilities across Australia have indicated they will maintain capex despite COVID-19
16 — No. of responses
 A slow economic recovery from COVID-19 could have a significant impact on customer hardship
LEK · 2020 · problem_statement
A slow economic recovery from COVID-19 could have a significant impact on customer hardship
50% — Percent of responses
 Shifts in waste generation put households at the centre of the circular economy
LEK · 2020 · industry_trends
Shifts in waste generation put households at the centre of the circular economy
 While overall waste has been growing, per capita waste has been steadily declining over the last 15 years
LEK · 2020 · industry_trends
While overall waste has been growing, per capita waste has been steadily declining over the last 15 years
1.2 — CAGR
 In Victoria, per capita household waste grew by 5.5% from 2019 to 2020, while Australian household waste reportedly increased by 20% due to COVID-19
LEK · 2020 · industry_trends
In Victoria, per capita household waste grew by 5.5% from 2019 to 2020, while Australian household waste reportedly increased by 20% due to COVID-19
20% — Kilograms per capita
 Historically there has been a decline in the volume of organic waste, however COVID-19 has driven an increase in food waste across certain regions
LEK · 2020 · industry_trends
Historically there has been a decline in the volume of organic waste, however COVID-19 has driven an increase in food waste across certain regions
14.2 — Millions of tonnes
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