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Many people indicated they intend to use private vehicles more than before COVID-19, particularly in metro centres
LEK · 2020 · market_landscape
Many people indicated they intend to use private vehicles more than before COVID-19, particularly in metro centres
 There has been a strong switch towards cycling since March, with cities responding by providing additional cycling infrastructure
LEK · 2020 · industry_trends
There has been a strong switch towards cycling since March, with cities responding by providing additional cycling infrastructure
270% — Bicycle traffic volume
 While the COVID-19 impacts vary, public transport response in Australia is comparable with some North American cities
LEK · 2020 · benchmark_peers
While the COVID-19 impacts vary, public transport response in Australia is comparable with some North American cities
 Public transport use in Auckland showed a similar recovery pattern to Melbourne, however recovery has been more rapid
LEK · 2020 · case_study
Public transport use in Auckland showed a similar recovery pattern to Melbourne, however recovery has been more rapid
 People may return to cars and motorcycles more quickly than public transport
LEK · 2020 · industry_trends
People may return to cars and motorcycles more quickly than public transport
-84% — Percentage change in daily transport usage
 Sydney toll road traffic data indicates that road transport is nearly back to pre-COVID-19 levels after initial reductions in traffic
LEK · 2020 · industry_trends
Sydney toll road traffic data indicates that road transport is nearly back to pre-COVID-19 levels after initial reductions in traffic
 Brisbane's Captain Cook Bridge also experienced a traffic decrease during the first half of 2020 but has since stabilised slightly below 2019 levels
LEK · 2020 · data_table
Brisbane's Captain Cook Bridge also experienced a traffic decrease during the first half of 2020 but has since stabilised slightly below 2019 levels
 Traffic volumes in regional QLD fell less than SEQ, with weekend traffic recording the biggest falls due to high discretionary trips
LEK · 2020 · industry_trends
Traffic volumes in regional QLD fell less than SEQ, with weekend traffic recording the biggest falls due to high discretionary trips
 People are travelling by road earlier, suggesting less CBD-based evening activity
LEK · 2020 · analyze_data
People are travelling by road earlier, suggesting less CBD-based evening activity
 Australians expect ride-share use to be the same or less than pre-COVID-19, and private vehicle use to be higher
LEK · 2020 · analyze_data
Australians expect ride-share use to be the same or less than pre-COVID-19, and private vehicle use to be higher
 Public transport providers responded quickly to support social distancing and improved hygiene, and used new digital tools to manage real-time capacity
LEK · 2020 · case_study
Public transport providers responded quickly to support social distancing and improved hygiene, and used new digital tools to manage real-time capacity
 Innovative point to point services could support recovery; RideCo in Texas introduced a new digital platform for on demand, increasing patronage by 19%
LEK · 2020 · case_study
Innovative point to point services could support recovery; RideCo in Texas introduced a new digital platform for on demand, increasing patronage by 19%
19% — patronage
 In the first full month of lockdown, online shopping grew up to six times the level of annual growth in 2019, increasing the last mile freight task
LEK · 2020 · industry_trends
In the first full month of lockdown, online shopping grew up to six times the level of annual growth in 2019, increasing the last mile freight task
111% — Online shopping growth
 There has been a redistribution of kerbside congestion as last mile deliveries shifted away from the CBD
LEK · 2020 · industry_trends
There has been a redistribution of kerbside congestion as last mile deliveries shifted away from the CBD
 Australia's domestic air freight volumes have dropped while land freight operators reported an increase in demand
LEK · 2020 · industry_trends
Australia's domestic air freight volumes have dropped while land freight operators reported an increase in demand
-11.3% — Air freight volume
 Australia's major ports have experienced slightly higher throughput as maritime transport is subject to fewer additional restrictions
LEK · 2020 · industry_trends
Australia's major ports have experienced slightly higher throughput as maritime transport is subject to fewer additional restrictions
 Domestic and international aircraft movements fell dramatically with border closures, with domestic travel in a slow recovery as interstate borders re-open
LEK · 2020 · industry_trends
Domestic and international aircraft movements fell dramatically with border closures, with domestic travel in a slow recovery as interstate borders re-open
 Auckland Airport experienced a rapid increase in domestic travel after lockdown, but regressed with a second wave and lockdown
LEK · 2020 · case_study
Auckland Airport experienced a rapid increase in domestic travel after lockdown, but regressed with a second wave and lockdown
 Domestic overnight trips in Australia declined sharply, and have recovered at varying rates across states and between city and regional areas
LEK · 2020 · industry_trends
Domestic overnight trips in Australia declined sharply, and have recovered at varying rates across states and between city and regional areas
-89% — Domestic overnight trips
 In social infrastructure there were fast pivots that triggered the development of new service models
LEK · 2020 · industry_trends
In social infrastructure there were fast pivots that triggered the development of new service models
 The COVID-19 pandemic led to a significant repurposing of medical infrastructure in ICU units across Australia to accommodate increased demand
LEK · 2020 · situation_overview
The COVID-19 pandemic led to a significant repurposing of medical infrastructure in ICU units across Australia to accommodate increased demand
12,000 — ICU capacity
 The COVID-19 pandemic also highlighted supply chain weaknesses that support the Australian health system
LEK · 2020 · problem_statement
The COVID-19 pandemic also highlighted supply chain weaknesses that support the Australian health system
$16.6bn — Import value
 Rules and restrictions on certain services, and physical distancing requirements, led to reduced healthcare service capacity
LEK · 2020 · problem_statement
Rules and restrictions on certain services, and physical distancing requirements, led to reduced healthcare service capacity
52% — patient delay rate
 Health concerns and social distancing also prompted patients to defer health appointments, with preventive screenings falling to 19% of 2019 levels
LEK · 2020 · industry_trends
Health concerns and social distancing also prompted patients to defer health appointments, with preventive screenings falling to 19% of 2019 levels
19% — Cancer screenings
 Telehealth service usage increased significantly, enabled by the MBS extension
LEK · 2020 · industry_trends
Telehealth service usage increased significantly, enabled by the MBS extension
17.2 million — Monthly volume of MBS services
 The majority of patients using telehealth services did so for routine attendances such as prescription renewal and monitoring for health conditions
LEK · 2020 · industry_trends
The majority of patients using telehealth services did so for routine attendances such as prescription renewal and monitoring for health conditions
40% — Percent of respondents
 The adoption of telehealth services boosted service accessibility in metropolitan and regional areas, with patients reporting 2-3 times increased usage
LEK · 2020 · data_table
The adoption of telehealth services boosted service accessibility in metropolitan and regional areas, with patients reporting 2-3 times increased usage
57% — Telehealth usage
 The majority of respondents intend to keep using telehealth services, however there is lower interest in Canberra, Perth and regional areas of NSW, QLD and SA
LEK · 2020 · kpi_dashboard
The majority of respondents intend to keep using telehealth services, however there is lower interest in Canberra, Perth and regional areas of NSW, QLD and SA
53% — Intention to use telehealth
 People that intend to use telehealth services beyond COVID-19 will use it for routine check ups and mild illness
LEK · 2020 · market_landscape
People that intend to use telehealth services beyond COVID-19 will use it for routine check ups and mild illness
 Preference for telehealth is not ubiquitous, however there is substantial interest for simple appointments and amongst existing users
LEK · 2020 · industry_trends
Preference for telehealth is not ubiquitous, however there is substantial interest for simple appointments and amongst existing users
73% — Proportion likely to continue using telehealth
 Nonetheless, health research points to strong patient preference for bulk billed services, with public funding key to sustained telehealth use
LEK · 2020 · market_landscape
Nonetheless, health research points to strong patient preference for bulk billed services, with public funding key to sustained telehealth use
64% — Patient preference for bulk billing
 The COVID-19 pandemic triggered a decline in residential aged care admissions across Australia
LEK · 2020 · diagnosis
The COVID-19 pandemic triggered a decline in residential aged care admissions across Australia
89% — Occupancy rate
 Social housing is already constrained, with the economic downturn from COVID-19 placing further pressure on demand
LEK · 2020 · problem_statement
Social housing is already constrained, with the economic downturn from COVID-19 placing further pressure on demand
49 — Applications for social housing
 There has been a slight increase in the number of individuals accessing homelessness services, with COVID-19 contributing to 6-7% of cases
LEK · 2020 · industry_trends
There has been a slight increase in the number of individuals accessing homelessness services, with COVID-19 contributing to 6-7% of cases
88,665 — SHS clients
 Border closures have reversed the growing trend of international students, with both enrolments and commencements falling
LEK · 2020 · market_landscape
Border closures have reversed the growing trend of international students, with both enrolments and commencements falling
5% — International student enrolments
 With international students comprising a significant proportion of tertiary enrolment and revenue, universities are likely to face revenue pressures
LEK · 2020 · problem_statement
With international students comprising a significant proportion of tertiary enrolment and revenue, universities are likely to face revenue pressures
83% — Percent share of overseas students
 ANU is forecasting total student numbers to drop, with international student numbers expected to increase again from 2022
LEK · 2020 · case_study
ANU is forecasting total student numbers to drop, with international student numbers expected to increase again from 2022
516.3 — Student revenue
 There has been a gradual shift towards online learning in recent years, and this has been accelerated by compulsory online education due to COVID-19
LEK · 2020 · industry_trends
There has been a gradual shift towards online learning in recent years, and this has been accelerated by compulsory online education due to COVID-19
7.1 — CAGR
 The acceleration of technology trends with COVID-19 has prompted the large universities to revisit how they use their infrastructure
LEK · 2020 · case_study
The acceleration of technology trends with COVID-19 has prompted the large universities to revisit how they use their infrastructure
 Universities have received an increased number of early applications, particularly from mature students, due to an uncertain economic outlook
LEK · 2020 · market_landscape
Universities have received an increased number of early applications, particularly from mature students, due to an uncertain economic outlook
8% — Early university applications
 There was an 11% year-on-year reduction in the number of apprenticeships undertaken in Australia in 2020
LEK · 2020 · industry_trends
There was an 11% year-on-year reduction in the number of apprenticeships undertaken in Australia in 2020
11% — Apprentice and trainee commencements
 Over 75% of respondents who took up new study during COVID-19 used online education, especially in the ACT and NT, and among older respondents
LEK · 2020 · analyze_data
Over 75% of respondents who took up new study during COVID-19 used online education, especially in the ACT and NT, and among older respondents
75% — Proportion of respondents
 There has been a small increase in primary school demand in some regional and coastal areas as families moved out of cities
LEK · 2020 · industry_trends
There has been a small increase in primary school demand in some regional and coastal areas as families moved out of cities
572 — Primary and Secondary state school enrolments
 Historically, national park usage has been increasing across all states, with some states experiencing spikes in recent months due to COVID-19
LEK · 2020 · industry_trends
Historically, national park usage has been increasing across all states, with some states experiencing spikes in recent months due to COVID-19
11.8 — Domestic daytrip visits
 There has been a sharp increase in the utilisation of national parks and green spaces during COVID-19, with the exception of Victoria
LEK · 2020 · industry_trends
There has been a sharp increase in the utilisation of national parks and green spaces during COVID-19, with the exception of Victoria
70% — Percent of respondents
 Arts and recreation were amongst the hardest hit by COVID-19 restrictions, with a fall in employment of around 12.9% across the industry
LEK · 2020 · industry_trends
Arts and recreation were amongst the hardest hit by COVID-19 restrictions, with a fall in employment of around 12.9% across the industry
12.9% — Employment level
 The sports & recreation industry is expected to experience a 5-10% reduction in revenue in 2020, caused by social distancing restrictions and health concerns
LEK · 2020 · industry_trends
The sports & recreation industry is expected to experience a 5-10% reduction in revenue in 2020, caused by social distancing restrictions and health concerns
86% — AFL average attendance
 Consumers were more confident of returning to past behaviours in November than in July, with health concerns and financial pressures easing
LEK · 2020 · data_table
Consumers were more confident of returning to past behaviours in November than in July, with health concerns and financial pressures easing
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