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Data is the key to understanding intent
Accenture · 2023 · recommendation
Data is the key to understanding intent
 Improve banking as we know it
Accenture · 2023 · recommendation
Improve banking as we know it
99% — Bank of America loyalty program retention rate
 Embed banking in new channels
Accenture · 2023 · recommendation
Embed banking in new channels
2.5x — likelihood to purchase embedded banking products in partnership with a bank
 Figure 4. Consumers want banks in the loop when purchasing financial products.
Accenture · 2023 · kpi_dashboard
Figure 4. Consumers want banks in the loop when purchasing financial products.
69% — Would only purchase directly from a bank (bank account)
 Offer non-financial products
Accenture · 2023 · recommendation
Offer non-financial products
32% — non-financial products integrated into primary mobile app
 Figure 5. Analysis of non-financial-services initiatives of thirty-six leading global banks.
Accenture · 2023 · heatmap_matrix
Figure 5. Analysis of non-financial-services initiatives of thirty-six leading global banks.
60% — Percentage of banks analyzed with given feature
 The final category of opportunity for banks involves boldly transforming their customer relationships by engaging with them in completely new channels, such as the metaverse, and providing completely new products such as NFTs.
Accenture · 2023 · recommendation
The final category of opportunity for banks involves boldly transforming their customer relationships by engaging with them in completely new channels, such as the metaverse, and providing completely new products such as NFTs.
66% — Consumers aged 18-24 who want their bank to offer virtual branch/office interaction
 The new formula for success
Accenture · 2023 · framework_other
The new formula for success
 However, loyalty is not granted forever.
Accenture · 2023 · case_study
However, loyalty is not granted forever.
 Activating the multiplier effect by integrating products and channels while creating a powerful sense of purpose allows banks to turn customers into advocates. But what, in hard dollars, are the benefits for banks?
Accenture · 2023 · impact_sizing
Activating the multiplier effect by integrating products and channels while creating a powerful sense of purpose allows banks to turn customers into advocates. But what, in hard dollars, are the benefits for banks?
22% — Potential annual increase in main banks' revenue per customer (as % of current)
 Ramping up sales of traditional banking products
Accenture · 2023 · recommendation
Ramping up sales of traditional banking products
one-third — US consumers who obtained mortgage through main bank
 Capturing the value by reconnecting with customers
Accenture · 2023 · section_divider
Capturing the value by reconnecting with customers
 Our survey reveals that consumers are not overwhelmingly happy with specific aspects of their bank's service, that fragmentation is accelerating, and that the desire for physical branches remains strong. Across every age group, they yearn for a personal human touch that was once provided by their branch but cannot be replicated by the digital channels they now prefer.
Accenture · 2023 · key_messages
Our survey reveals that consumers are not overwhelmingly happy with specific aspects of their bank's service, that fragmentation is accelerating, and that the desire for physical branches remains strong. Across every age group, they yearn for a personal human touch that was once provided by their branch but cannot be replicated by the digital channels they now prefer.
 Consumers were surveyed in 33 countries:
Accenture · 2023 · appendix
Consumers were surveyed in 33 countries:
33 — Countries surveyed
 The Roland Berger Trend Compendium 2030 focuses on stable long term developments
RolandBerger · 2017 · context
The Roland Berger Trend Compendium 2030 focuses on stable long term developments
 It covers seven megatrends that shape the future development of our world
RolandBerger · 2017 · context
It covers seven megatrends that shape the future development of our world
 Scarcity of resources leads to global challenges – There are three key subtrends
RolandBerger · 2017 · industry_trends
Scarcity of resources leads to global challenges – There are three key subtrends
 Global primary energy demand will increase 17% by 2030 – Driven by the strong growth of demand in non-OECD countries
RolandBerger · 2017 · industry_trends
Global primary energy demand will increase 17% by 2030 – Driven by the strong growth of demand in non-OECD countries
17% — Global primary energy demand
 Most of the additional demand from non-OECD countries comes from Asia, especially from China and India
RolandBerger · 2017 · industry_trends
Most of the additional demand from non-OECD countries comes from Asia, especially from China and India
3,744 — Annual primary energy demand
 Growing population, GDP growth, urbanization and the expanding middle class are main drivers for the increasing energy demand (1/2)
RolandBerger · 2017 · industry_trends
Growing population, GDP growth, urbanization and the expanding middle class are main drivers for the increasing energy demand (1/2)
17.4% — Primary energy demand
 Growing population, GDP growth, urbanization and the expanding middle class are main drivers for the increasing energy demand (2/2)
RolandBerger · 2017 · industry_trends
Growing population, GDP growth, urbanization and the expanding middle class are main drivers for the increasing energy demand (2/2)
29.0% — Energy demand growth
 Until 2030, the vast majority of the world's primary energy demand is projected to continue to be met by fossil fuels
RolandBerger · 2017 · industry_trends
Until 2030, the vast majority of the world's primary energy demand is projected to continue to be met by fossil fuels
16.7 — Primary energy demand (Gtoe)
 The reserves and resources of fossil energy products are huge compared to the production of energy
RolandBerger · 2017 · data_table
The reserves and resources of fossil energy products are huge compared to the production of energy
12,906 Gtoe — Gtoe
 North America, CIS and Austral-Asian have the largest energy resources – Middle East with strong reserves, but small resources
RolandBerger · 2017 · geographic_map
North America, CIS and Austral-Asian have the largest energy resources – Middle East with strong reserves, but small resources
12,906 — Gtoe
 There is a long static reach of fuels, especially for hard coal and lignite – But some form of scarcity may arise nevertheless
RolandBerger · 2017 · industry_trends
There is a long static reach of fuels, especially for hard coal and lignite – But some form of scarcity may arise nevertheless
 The future development of the oil price is uncertain – Roland Berger predicts the oil price to stay low for much longer
RolandBerger · 2017 · scenario_analysis
The future development of the oil price is uncertain – Roland Berger predicts the oil price to stay low for much longer
73 — Brent crude oil price (real 2015 USD per barrel)
 Especially due to the boom of shale gas and tight oil exploitation in the US, the energy supply landscape will change in the future
RolandBerger · 2017 · industry_trends
Especially due to the boom of shale gas and tight oil exploitation in the US, the energy supply landscape will change in the future
+63% — Energy production growth
 Despite fossil fuel's dominance, the sun is our biggest energy supplier, delivering on land over 1,300 times the earth's energy consumption
RolandBerger · 2017 · market_landscape
Despite fossil fuel's dominance, the sun is our biggest energy supplier, delivering on land over 1,300 times the earth's energy consumption
1,324x — Energy consumption ratio
 Conclusion: We don't have an energy problem – But we have to be very careful as to what energy sources we should use in the future
RolandBerger · 2017 · key_takeaways
Conclusion: We don't have an energy problem – But we have to be very careful as to what energy sources we should use in the future
 Global water demand will increase 32% by 2050, driven heavily by the growing use for manufacturing and electricity
RolandBerger · 2017 · market_landscape
Global water demand will increase 32% by 2050, driven heavily by the growing use for manufacturing and electricity
32% — Water demand
 Low water resources have been widespread for many years – Even some European countries face occasional or local water stress
RolandBerger · 2017 · geographic_map
Low water resources have been widespread for many years – Even some European countries face occasional or local water stress
 In 2050, over 50% of the world's population will live in water stressed areas – A huge risk to predicted growth for developing economies
RolandBerger · 2017 · industry_trends
In 2050, over 50% of the world's population will live in water stressed areas – A huge risk to predicted growth for developing economies
52% — Population in water stressed areas
 Clean water and sanitary facilities are a key factor for a growing and healthy city – A major challenge for megacities all around the globe
RolandBerger · 2017 · market_landscape
Clean water and sanitary facilities are a key factor for a growing and healthy city – A major challenge for megacities all around the globe
 The increasing world population and a higher per capita consumption are the drivers for the rising global food demand
RolandBerger · 2017 · industry_trends
The increasing world population and a higher per capita consumption are the drivers for the rising global food demand
+43% — Global food calories demand
 Due to efficiency gains in agriculture only slightly more cropland and pasture will be needed to satisfy the growing food demand
RolandBerger · 2017 · industry_trends
Due to efficiency gains in agriculture only slightly more cropland and pasture will be needed to satisfy the growing food demand
13,225 Mha — Land use distribution
 Future food price developments are difficult to predict – They are influenced by many factors and uncertainties
RolandBerger · 2017 · framework_other
Future food price developments are difficult to predict – They are influenced by many factors and uncertainties
 With growing prosperity there is a shift from expenditures for food and beverages to other expenditures, even in developed countries
RolandBerger · 2017 · market_landscape
With growing prosperity there is a shift from expenditures for food and beverages to other expenditures, even in developed countries
 Water is used for different purposes and we will compete for this essential resource
RolandBerger · 2017 · industry_trends
Water is used for different purposes and we will compete for this essential resource
32% — Global water demand growth
 Growing population and better living conditions in developing countries are driving a huge increase in water and food demand
RolandBerger · 2017 · industry_trends
Growing population and better living conditions in developing countries are driving a huge increase in water and food demand
43% — Global food calorie demand
 An EU study identified 20 other critical raw materials from today's perspective
RolandBerger · 2017 · framework_2x2
An EU study identified 20 other critical raw materials from today's perspective
20 — Criticality
 The majority of critical raw materials is produced outside of Europe – China is the major supplier
RolandBerger · 2017 · market_landscape
The majority of critical raw materials is produced outside of Europe – China is the major supplier
99% — Production concentration
 In 2030, barytes, borate and molybdenum with increased supply risk, if countries continue to produce the same share of their reserves
RolandBerger · 2017 · scenario_analysis
In 2030, barytes, borate and molybdenum with increased supply risk, if countries continue to produce the same share of their reserves
 Demand is rising continuously – But resource scarcity is a problem only for specific commodities
RolandBerger · 2017 · industry_trends
Demand is rising continuously – But resource scarcity is a problem only for specific commodities
56 years — reserve life
 The main challenge is to master regional imbalances (1/2)
RolandBerger · 2017 · situation_overview
The main challenge is to master regional imbalances (1/2)
 The main challenge is to master regional imbalances (2/2)
RolandBerger · 2017 · context
The main challenge is to master regional imbalances (2/2)
75% — Recycling rate
 Major recycling potential – Between 2012 and 2025, global waste generation is expected to nearly double to 2,216 million tonnes
RolandBerger · 2017 · market_landscape
Major recycling potential – Between 2012 and 2025, global waste generation is expected to nearly double to 2,216 million tonnes
2,216 — Urban waste generation
 Diverted waste volumes will increase the share of recycling and incineration
RolandBerger · 2017 · industry_trends
Diverted waste volumes will increase the share of recycling and incineration
52% — Share of waste treatment
 We need to find ways to efficiently reduce consumption, reuse and remanufacture products and recycle materials
RolandBerger · 2017 · strategic_options
We need to find ways to efficiently reduce consumption, reuse and remanufacture products and recycle materials
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