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Active filters: metric: survey_sentiment ×
1,266 slides across 258 decks match.
Treemap Arc Catalog
What brings customers together sets them apart
Accenture · 2019 · context
What brings customers together sets them apart
47,000 — customers surveyed
 Willingness to share data for reciprocal benefits
Accenture · 2019 · section_divider
Willingness to share data for reciprocal benefits
more than three-quarters — respondents willing to share data for benefits
 Consumers feel issues/concerns over data security would lead to them leaving their current provider.
Accenture · 2019 · analyze_data
Consumers feel issues/concerns over data security would lead to them leaving their current provider.
55% — % of consumers citing reason to leave provider
 Overall, trust in banks and insurers is high: Seventy-seven percent of respondents say they trust their bank to look after their long-term financial well-being, while 68 percent trust their insurer to do the same.
Accenture · 2019 · section_divider
Overall, trust in banks and insurers is high: Seventy-seven percent of respondents say they trust their bank to look after their long-term financial well-being, while 68 percent trust their insurer to do the same.
77% — Respondents who trust their bank for long-term financial well-being
 Clients are driving industry change
Deloitte · 2024 · industry_trends
Clients are driving industry change
68% — investor preference
 Technology is redefining the role of the advisor
Deloitte · 2024 · industry_trends
Technology is redefining the role of the advisor
60% — Investor preference for digital solutions
 ...and deliver them through mobile apps and video meetings
Deloitte · 2024 · comparison_table
...and deliver them through mobile apps and video meetings
80% — Investor preference vs. Provider expectation
 Hyper-personalization will be a prerequisite
Deloitte · 2024 · industry_trends
Hyper-personalization will be a prerequisite
42% — Investor preference
 Appealing to younger generations
Deloitte · 2024 · industry_trends
Appealing to younger generations
74% — Investor preference percentage
 Firms are digitizing their middle and back offices...
Deloitte · 2024 · industry_trends
Firms are digitizing their middle and back offices...
65% — Investment priority
 ...and using technology to deal with regulatory change
Deloitte · 2024 · industry_trends
...and using technology to deal with regulatory change
54% — Percentage of firms prioritizing regulatory response
 AI is a game-changer for the wealth industry
Deloitte · 2024 · industry_trends
AI is a game-changer for the wealth industry
69% — Executive sentiment on AI impact
 AI attitudes vary by generation and location
Deloitte · 2024 · industry_trends
AI attitudes vary by generation and location
94% — Willingness to use AI
 Firms see high returns on major tech investments
Deloitte · 2024 · industry_trends
Firms see high returns on major tech investments
74% — Percentage of firms reporting high or very high returns
 Short-term headwinds for ESG, but greater growth longer term
Deloitte · 2024 · industry_trends
Short-term headwinds for ESG, but greater growth longer term
66% — Provider agreement percentage
 A new playing field is emerging
Deloitte · 2024 · industry_trends
A new playing field is emerging
52% — industry sentiment
 Dissatisfaction with fees is growing
Deloitte · 2024 · problem_statement
Dissatisfaction with fees is growing
41% — Investor satisfaction
 Advancing basic research and promoting enterprise-driven innovation
KPMG · 2021 · industry_trends
Advancing basic research and promoting enterprise-driven innovation
6% — Basic research as a percentage of total R&D
 Consumer sentiment remains largely pessimistic globally, and deteriorated further in November in most economies
Accenture · 2023 · industry_trends
Consumer sentiment remains largely pessimistic globally, and deteriorated further in November in most economies
100 — Consumer sentiment index (rebased to 100)
 Intensifying demands from highly skilled workers
Accenture · 2023 · diagnosis
Intensifying demands from highly skilled workers
40% — Need for a better paying job (% of respondents)
 Multinational companies can magnify their local appeal to attract talent for new knowledge clusters
Accenture · 2023 · key_messages
Multinational companies can magnify their local appeal to attract talent for new knowledge clusters
87% — Percentage of respondents rating reason 'important' or 'very important'
 Jobs that require highly skilled workers to manifest their creativity are the most engaging and satisfying
Accenture · 2023 · key_messages
Jobs that require highly skilled workers to manifest their creativity are the most engaging and satisfying
~2x — job satisfaction uplift from greater agency
 The more cognitive dimensions a job requires, the higher the job satisfaction, particularly if the work requires creativity.
Accenture · 2023 · other
The more cognitive dimensions a job requires, the higher the job satisfaction, particularly if the work requires creativity.
87% — Share of respondents satisfied with current job
 This investment will need to happen in an environment of still-elevated borrowing costs and shifting trade policies, underscoring the importance of effective capital planning
Accenture · 2025 · context
This investment will need to happen in an environment of still-elevated borrowing costs and shifting trade policies, underscoring the importance of effective capital planning
1.4 — Policy rate difference from estimated neutral rate (percentage points)
 Capex plans in the US are gaining traction as business leaders report optimism related to technology innovations and a friendlier corporate tax and regulatory environment
Accenture · 2025 · industry_trends
Capex plans in the US are gaining traction as business leaders report optimism related to technology innovations and a friendlier corporate tax and regulatory environment
~42% — % of respondents reporting a planned increase in capex (next 6 months)
 European capex growth faces more of a challenge as firms prioritize replacement over expansion, constrained by financing costs, economic uncertainty, and regulatory hurdles
Accenture · 2025 · market_landscape
European capex growth faces more of a challenge as firms prioritize replacement over expansion, constrained by financing costs, economic uncertainty, and regulatory hurdles
47% (US) vs 26% (EU) — Share of respondents prioritizing capacity expansion (US 2024 vs EU 2024)
 Global consumer sentiment remains largely pessimistic, especially in the US, China and Japan, while optimism in Brazil remains high
Accenture · 2025 · industry_trends
Global consumer sentiment remains largely pessimistic, especially in the US, China and Japan, while optimism in Brazil remains high
100 — Consumer sentiment index
 The opportunity is strengthened by health plans morphing into a services business and competing with you!
Cognizant · 2022 · market_landscape
The opportunity is strengthened by health plans morphing into a services business and competing with you!
80% — Percentage of membership
 Firms are motivated by enhancing client experience and automating tasks, as they view increasing resource efficiency and improving decision-making as major benefits
EY · 2024 · industry_trends
Firms are motivated by enhancing client experience and automating tasks, as they view increasing resource efficiency and improving decision-making as major benefits
80% — Percentage of respondents
 Contact centers are projected to experience the greatest changes from GenAI implementation, with 68% of respondents anticipating significant impact
EY · 2024 · industry_trends
Contact centers are projected to experience the greatest changes from GenAI implementation, with 68% of respondents anticipating significant impact
68% — Percentage of respondents anticipating significant impact
 More than two-thirds of firms believe they are equipped to implement GenAI, but are still concerned about the unknown regulatory environment and impact of use cases
EY · 2024 · key_takeaways
More than two-thirds of firms believe they are equipped to implement GenAI, but are still concerned about the unknown regulatory environment and impact of use cases
68% — Percentage of firms
 Top front-office use cases for wealth and asset managers
EY · 2024 · market_landscape
Top front-office use cases for wealth and asset managers
63% — Percentage of respondents
 Top back-office use cases for wealth and asset managers
EY · 2024 · benchmark_peers
Top back-office use cases for wealth and asset managers
62% — Investment priority percentage
 Financial performance and disability inclusion: The gap between Leaders and other participants has grown
Accenture · 2023 · peer_benchmark
Financial performance and disability inclusion: The gap between Leaders and other participants has grown
1.6x — Leaders' revenue advantage vs other participants
 We leveraged a combination of generative AI, natural language processing (NLP) and semantic text analysis to identify:
Accenture · 2023 · appendix
We leveraged a combination of generative AI, natural language processing (NLP) and semantic text analysis to identify:
346 — companies in sample
 Challenges in increasing self-service have put pressure on call centers, which still account for the majority of customer support interactions
BCG · 2024 · industry_trends
Challenges in increasing self-service have put pressure on call centers, which still account for the majority of customer support interactions
53.7 — Percentage of interactions
 Bankers are now less positive about the prospect of an economic recovery, but expectations differ widely by market
EY · 2015 · industry_trends
Bankers are now less positive about the prospect of an economic recovery, but expectations differ widely by market
38% — Percentage of respondents
 Two-thirds of French bankers expect the economic outlook to worsen, but 78% of Spanish bankers expect it to improve
EY · 2015 · industry_trends
Two-thirds of French bankers expect the economic outlook to worsen, but 78% of Spanish bankers expect it to improve
78% — Economic outlook sentiment
 Despite a weaker economic outlook, most bankers still expect their institution's financial performance to improve ...
EY · 2015 · industry_trends
Despite a weaker economic outlook, most bankers still expect their institution's financial performance to improve ...
56% — Banker sentiment on financial performance
 Lending policies for commercial real estate is expected to be less restrictive in the UK
EY · 2015 · industry_trends
Lending policies for commercial real estate is expected to be less restrictive in the UK
44 — Percentage of respondents
 Banks continue to prioritize growth and moving away from retail funding to cheaper wholesale funding
EY · 2015 · industry_trends
Banks continue to prioritize growth and moving away from retail funding to cheaper wholesale funding
3.64 — Mean survey score (1-5 scale)
 More than three-quarters of respondents in Italy plan to launch initiatives to promote growth
EY · 2015 · data_table
More than three-quarters of respondents in Italy plan to launch initiatives to promote growth
75% — Percentage of respondents
 More than 74% of Polish, Spanish and British respondents are planning to launch new initiatives to promote growth
EY · 2015 · data_table
More than 74% of Polish, Spanish and British respondents are planning to launch new initiatives to promote growth
74% — Percentage of respondents
 Following the ECB’s comprehensive assessment, sector restructuring is expected to gather pace ...
EY · 2015 · industry_trends
Following the ECB’s comprehensive assessment, sector restructuring is expected to gather pace ...
45 — Percentage of respondents
 ... with more than half of bankers in the UK considering acquisitions and 45% in France considering divestments
EY · 2015 · market_landscape
... with more than half of bankers in the UK considering acquisitions and 45% in France considering divestments
52% — Percentage of respondents
 Despite the growing pace of restructuring, fewer bankers now expect significant consolidation across the industry
EY · 2015 · industry_trends
Despite the growing pace of restructuring, fewer bankers now expect significant consolidation across the industry
94% — Percentage of respondents
 Risk and regulation remain at the top of banks’ agendas
EY · 2015 · industry_trends
Risk and regulation remain at the top of banks’ agendas
71 — Percentage of respondents
 Pay expectations are now more realistic than in 2014, as regulatory and investor pressures bear fruit
EY · 2015 · data_table
Pay expectations are now more realistic than in 2014, as regulatory and investor pressures bear fruit
22 — Percentage of respondents
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