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Table of Contents
BCG · 2012 · section_divider
Table of Contents
 Executive summary – Key findings and recommendations (II/IV)
BCG · 2012 · executive_summary
Executive summary – Key findings and recommendations (II/IV)
 Executive summary – Key findings and recommendations (III/IV)
BCG · 2012 · executive_summary
Executive summary – Key findings and recommendations (III/IV)
 Executive summary – Key findings and recommendations (IV/IV)
BCG · 2012 · executive_summary
Executive summary – Key findings and recommendations (IV/IV)
$70M — run-rate cost savings
 Defined guiding principles for operating model design (I/II)
BCG · 2012 · framework_other
Defined guiding principles for operating model design (I/II)
 Key changes recommended – by function (II / IV)
BCG · 2012 · comparison_table
Key changes recommended – by function (II / IV)
 Key changes recommended – by function (III / IV)
BCG · 2012 · initiative_list
Key changes recommended – by function (III / IV)
 Key changes recommended – by function (IV / IV)
BCG · 2012 · comparison_table
Key changes recommended – by function (IV / IV)
 Table of Contents
BCG · 2012 · table_of_contents
Table of Contents
 Executive summary – Cost savings and value delivered
BCG · 2012 · executive_summary
Executive summary – Cost savings and value delivered
$70M — Run-rate cost savings
 Summary of run-rate cost savings opportunities by function
BCG · 2012 · financial_analysis
Summary of run-rate cost savings opportunities by function
63 - 83 — Total savings ($M)
 Table of Contents
BCG · 2012 · table_of_contents
Table of Contents
 Executive summary – Implementation and path forward
BCG · 2012 · executive_summary
Executive summary – Implementation and path forward
 2012 EPMO Priorities – By Classification
BCG · 2012 · initiative_list
2012 EPMO Priorities – By Classification
 Moving forward...
BCG · 2012 · risk_register
Moving forward...
 Appendix
BCG · 2012 · section_divider
Appendix
 BCG recommendations by area
BCG · 2012 · initiative_list
BCG recommendations by area
 Operations – Property Management (I/II)
BCG · 2012 · diagnosis
Operations – Property Management (I/II)
 Operations – Property Management (II/II)
BCG · 2012 · implementation_plan
Operations – Property Management (II/II)
$4M — cost savings
 Operations — Maintenance and Repair (I/II)
BCG · 2012 · diagnosis
Operations — Maintenance and Repair (I/II)
 Operations — Maintenance and Repair (II/II)
BCG · 2012 · implementation_plan
Operations — Maintenance and Repair (II/II)
 Community Programs & Development
BCG · 2012 · strategic_options
Community Programs & Development
37% — overhead cost
 Section 8 (I/II)
BCG · 2012 · problem_statement
Section 8 (I/II)
$8-10M — HAP savings
 Section 8 (II/II)
BCG · 2012 · section_divider
Section 8 (II/II)
$50M — HAP savings
 ATAD (I/II)
BCG · 2012 · diagnosis
ATAD (I/II)
70 — FTE savings
 ATAD (II/II)
BCG · 2012 · implementation_plan
ATAD (II/II)
$7M — annual savings
 Procurement (I/II)
BCG · 2012 · problem_statement
Procurement (I/II)
 Procurement (II/II)
BCG · 2012 · recommendation
Procurement (II/II)
$16M — Cost savings
 Supply chain (II/II)
BCG · 2012 · implementation_plan
Supply chain (II/II)
$6M-$9M — Cost savings
 IT (I/II)
BCG · 2012 · diagnosis
IT (I/II)
 Facilities Planning, General Services & Security (I/II)
BCG · 2012 · diagnosis
Facilities Planning, General Services & Security (I/II)
15-50% — utilization rate
 Facilities Planning, General Services & Security (II/II)
BCG · 2012 · implementation_plan
Facilities Planning, General Services & Security (II/II)
 HR (I/II)
BCG · 2012 · diagnosis
HR (I/II)
 HR (II/II)
BCG · 2012 · implementation_plan
HR (II/II)
$1400 / FTE — cost-to-serve
 Finance (II/II)
BCG · 2012 · implementation_plan
Finance (II/II)
$2-3M — cost savings
 CPD (I/II)
BCG · 2012 · diagnosis
CPD (I/II)
 CPD (II/II)
BCG · 2012 · implementation_plan
CPD (II/II)
$8-10M — Cost savings
 Appendix Board governance
BCG · 2012 · section_divider
Appendix Board governance
 Executive Summary: Board governance
BCG · 2012 · executive_summary
Executive Summary: Board governance
 NYCHA Board engagement model
BCG · 2012 · diagnosis
NYCHA Board engagement model
 Proposed annual calendar of key board topics
BCG · 2012 · timeline
Proposed annual calendar of key board topics
 Appendix: Engaging for Results – Employee Survey results
BCG · 2012 · section_divider
Appendix: Engaging for Results – Employee Survey results
 Overall organization results by domain and dimension
BCG · 2012 · kpi_dashboard
Overall organization results by domain and dimension
3.8 — Engagement Score
 USPS Future Business Model
McKinsey · 2010 · cover
USPS Future Business Model
 Contents
McKinsey · 2010 · table_of_contents
Contents
 Contents
McKinsey · 2010 · table_of_contents
Contents
 Contents
McKinsey · 2010 · table_of_contents
Contents
 Definition of non-legislative and legislative change
McKinsey · 2010 · framework_other
Definition of non-legislative and legislative change
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