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WHAT'S NEXT
Accel · section_divider
WHAT'S NEXT
What's Next?
Accel · next_steps
What's Next?
APPENDIX
Accel · table_of_contents
APPENDIX
List of companies in Accel Euroscape Index
Accel · appendix
List of companies in Accel Euroscape Index
Thank you!
Accel · closing_ask
Thank you!
Legal and disclosures
Accel · disclaimer
Legal and disclosures
Trends & AI in the Contact Center
Deloitte · 2023 · cover
Trends & AI in the Contact Center
2023 Global Contact Center Survey
Deloitte · 2023 · section_divider
2023 Global Contact Center Survey
2023 Global Contact Center Survey
Deloitte · 2023 · section_divider
2023 Global Contact Center Survey
2023 Global Contact Center Survey
Deloitte · 2023 · section_divider
2023 Global Contact Center Survey
2023 Global Contact Center Survey Themes
Deloitte · 2023 · industry_trends
2023 Global Contact Center Survey Themes
86% — survey respondent percentage
2023 Global Contact Center Survey
Deloitte · 2023 · section_divider
2023 Global Contact Center Survey
Survey Findings – Channel Orchestration
Deloitte · 2023 · industry_trends
Survey Findings – Channel Orchestration
78% — Channel usage
2023 Global Contact Center Survey
Deloitte · 2023 · section_divider
2023 Global Contact Center Survey
Global Themes - Talent Initiatives
Deloitte · 2023 · industry_trends
Global Themes - Talent Initiatives
69% — Percentage of contact centers
2023 Global Contact Center Survey
Deloitte · 2023 · section_divider
2023 Global Contact Center Survey
Global Themes – Cognitive Enabled Technology
Deloitte · 2023 · industry_trends
Global Themes – Cognitive Enabled Technology
81% — AI deployment status
Trends and AI In the Contact Center
Deloitte · 2023 · section_divider
Trends and AI In the Contact Center
Introductions
Deloitte · 2023 · team_bio
Introductions
Potential Conversational AI Use Cases
Deloitte · 2023 · other
Potential Conversational AI Use Cases
Transforming Customer Experience with Conversational AI
Deloitte · 2023 · client_example
Transforming Customer Experience with Conversational AI
120 point — NPS Improvement
Primary Areas of CAI Impact
Deloitte · 2023 · framework_other
Primary Areas of CAI Impact
Conversational AI Solution Framework
Deloitte · 2023 · framework_other
Conversational AI Solution Framework
The Nuts and Bolts of Conversational AI
Deloitte · 2023 · process_diagram
The Nuts and Bolts of Conversational AI
Definition for Generative AI and Large Language Models
Deloitte · 2023 · context
Definition for Generative AI and Large Language Models
Generative AI and Large Language Models applicability to Contact Centers
Deloitte · 2023 · framework_other
Generative AI and Large Language Models applicability to Contact Centers
Conversational AI Reference Architecture
Deloitte · 2023 · other
Conversational AI Reference Architecture
Common Pitfalls to Avoid
Deloitte · 2023 · other
Common Pitfalls to Avoid
Case study: US-based global telecom
Deloitte · 2023 · case_study
Case study: US-based global telecom
$500 million — annual savings
What does an Evolutionary Roadmap look like?
Deloitte · 2023 · roadmap
What does an Evolutionary Roadmap look like?
What do Talent and Core Skillsets look like?
Deloitte · 2023 · org_design
What do Talent and Core Skillsets look like?
What to Look For When Making Solution Decisions
Deloitte · 2023 · framework_other
What to Look For When Making Solution Decisions
Deloitte
Deloitte · 2023 · disclaimer
Deloitte
Objectives of this report
misc · 2022 · agenda
Objectives of this report
Disclaimer
misc · 2022 · disclaimer
Disclaimer
BOSTON CONSULTING GROUP SEMICONDUCTOR INDUSTRY ASSOCIATION
misc · 2022 · cover
BOSTON CONSULTING GROUP SEMICONDUCTOR INDUSTRY ASSOCIATION
Table of contents
Nielsen · 2025 · table_of_contents
Table of contents
Introduction
Nielsen · 2025 · context
Introduction
Digital trendsetters
Nielsen · 2025 · section_divider
Digital trendsetters
Avid listeners
Nielsen · 2025 · section_divider
Avid listeners
The power of podcasts
Nielsen · 2025 · key_messages
The power of podcasts
3x — Podcast engagement
Opportunities to connect
Nielsen · 2025 · recommendation
Opportunities to connect
11% — brand awareness
Section 3
Loyal fans
Nielsen · 2025 · section_divider
Section 3 Loyal fans
Opportunities to connect
Nielsen · 2025 · recommendation
Opportunities to connect
How Nielsen can help
Nielsen · 2025 · recommendation
How Nielsen can help
Conclusion
Nielsen · 2025 · key_takeaways
Conclusion
Methodology
Nielsen · 2025 · appendix
Methodology
About Nielsen
Nielsen · 2025 · other
About Nielsen
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