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Figure 7: Hallmarks of telco customer experience delivery
Accenture · 2025 · framework_other
Figure 7: Hallmarks of telco customer experience delivery
 Embracing the Loyalty Equation
Accenture · 2025 · recommendation
Embracing the Loyalty Equation
85-90% — AI prediction accuracy for future customer requirements
 Completing the equation: AI and the customer experience
Accenture · 2025 · recommendation
Completing the equation: AI and the customer experience
 The way forward
Accenture · 2025 · recommendation
The way forward
 The way forward
Accenture · 2025 · recommendation
The way forward
20-30% — AI-driven effort reduction
 Where loyalty leads
Accenture · 2025 · section_divider
Where loyalty leads
 Conclusion
Accenture · 2025 · key_takeaways
Conclusion
 About the research
Accenture · 2025 · appendix
About the research
6,800 consumers across 15 countries — Primary survey sample
 References
Accenture · 2025 · appendix
References
N=6,800 — Survey sample size
 About us
Accenture · 2025 · appendix
About us
 Contents
Deloitte · 2017 · table_of_contents
Contents
 Foreword
Deloitte · 2017 · other
Foreword
 Executive summary
Deloitte · 2017 · executive_summary
Executive summary
55.1% — respondents
 Delivery models / Reputation on the line
Deloitte · 2017 · problem_statement
Delivery models / Reputation on the line
58.4 — percentage of respondents
 Key findings
Deloitte · 2017 · key_takeaways
Key findings
 The third-party ecosystem
Deloitte · 2017 · context
The third-party ecosystem
73.9% — respondents believing third-parties play a highly important or critical role
 Deloitte point of view
Deloitte · 2017 · diagnosis
Deloitte point of view
 Changing drivers for third-party engagement
Deloitte · 2017 · industry_trends
Changing drivers for third-party engagement
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
57.1% — % of respondents
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
 Managing third-party risk
Deloitte · 2017 · problem_statement
Managing third-party risk
87% — respondents experiencing disruptive incidents
 Top areas of third-party engagement risk, ranked in order of criticality
Deloitte · 2017 · key_messages
Top areas of third-party engagement risk, ranked in order of criticality
26.2 — Percentage of respondents
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
33.3% — Percentage of respondents
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
85.7% — Percentage of respondents
 Survey results by industry segment
Deloitte · 2017 · market_landscape
Survey results by industry segment
50% — Confidence level
 Deloitte point of view
Deloitte · 2017 · diagnosis
Deloitte point of view
27.1 — Accountability for risk management
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
66.7% — Degree of decentralization
 Technology and delivery models
Deloitte · 2017 · industry_trends
Technology and delivery models
56.1% — Confidence level
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
 Technology and delivery models (cont.)
Deloitte · 2017 · industry_trends
Technology and delivery models (cont.)
58.4 — Percentage of respondents
 Survey results by industry segment
Deloitte · 2017 · industry_trends
Survey results by industry segment
 About the authors
Deloitte · 2017 · team_bio
About the authors
 Global third-party governance & risk management contacts
Deloitte · 2017 · other
Global third-party governance & risk management contacts
 Contacts
Deloitte · 2017 · appendix
Contacts
 Deloitte Disclaimer
Deloitte · 2017 · disclaimer
Deloitte Disclaimer
 Credit Suisse Financial Services Forum 2018
CreditSuisse · 2018 · cover
Credit Suisse Financial Services Forum 2018
 Forward-looking Statements and Additional Information
CreditSuisse · 2018 · disclaimer
Forward-looking Statements and Additional Information
 U.S. Bancorp Overview
CreditSuisse · 2018 · situation_overview
U.S. Bancorp Overview
$462B — Assets
 Our Position in the Industry
CreditSuisse · 2018 · peer_benchmark
Our Position in the Industry
$89bn — Market Value
 Our Key Priorities
CreditSuisse · 2018 · key_messages
Our Key Priorities
 Our Businesses
CreditSuisse · 2018 · segmentation
Our Businesses
40% — Revenue contribution
 Wealth Management & Investment Services
CreditSuisse · 2018 · financial_analysis
Wealth Management & Investment Services
$2,409 — Total Revenue
 Wealth Management: Who We Are
CreditSuisse · 2018 · context
Wealth Management: Who We Are
100m+ — U.S. Households
 2) Leveraging Technology and Innovation
CreditSuisse · 2018 · case_study
2) Leveraging Technology and Innovation
 3) Optimization of Our Model
CreditSuisse · 2018 · case_study
3) Optimization of Our Model
 Bringing It All Together
CreditSuisse · 2018 · recommendation
Bringing It All Together
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