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Dutch FinTech should connect and collaborate with FinTech initiatives worldwide – Can serve as the gateway to continental Europe
RolandBerger · 2016 · strategic_options
Dutch FinTech should connect and collaborate with FinTech initiatives worldwide – Can serve as the gateway to continental Europe
 Netherlands scores well on "Business environment" and "Talent & skills" in Europe – NL just behind benchmark countries
RolandBerger · 2016 · benchmark_peers
Netherlands scores well on "Business environment" and "Talent & skills" in Europe – NL just behind benchmark countries
 Although the Dutch population is of limited size, customer base quality is good – Entrepreneurial community is very strong
RolandBerger · 2016 · key_takeaways
Although the Dutch population is of limited size, customer base quality is good – Entrepreneurial community is very strong
93% — Online/mobile penetration
 Financial attractiveness in the Netherlands is at benchmark level – Investments in Dutch FinTechs reached > EUR 3 bn in 2014
RolandBerger · 2016 · benchmark_peers
Financial attractiveness in the Netherlands is at benchmark level – Investments in Dutch FinTechs reached > EUR 3 bn in 2014
EUR 3.1 bn — Investment volume
 (Legal) regulations in NL do not fit FinTech companies – Government is willing to support but is still developing knowledge and vision
RolandBerger · 2016 · diagnosis
(Legal) regulations in NL do not fit FinTech companies – Government is willing to support but is still developing knowledge and vision
 Collaboration between all parties could be improved
RolandBerger · 2016 · key_takeaways
Collaboration between all parties could be improved
 Level 39 and Fusion serve as two prime examples of successful FinTech initiatives
RolandBerger · 2016 · case_study
Level 39 and Fusion serve as two prime examples of successful FinTech initiatives
 Level 39 and Fusion serve as two prime examples of successful FinTech initiatives
RolandBerger · 2016 · case_study
Level 39 and Fusion serve as two prime examples of successful FinTech initiatives
 Level 39 and Fusion serve as two prime examples of successful FinTech initiatives
RolandBerger · 2016 · case_study
Level 39 and Fusion serve as two prime examples of successful FinTech initiatives
 The UK is a global leader in FinTech – Four policy settings helped it achieve this goal
RolandBerger · 2016 · case_study
The UK is a global leader in FinTech – Four policy settings helped it achieve this goal
 In the last 12 months, has your company provided employees with any training or awareness raising about the risks of cybercrime?
misc · 2022 · market_landscape
In the last 12 months, has your company provided employees with any training or awareness raising about the risks of cybercrime?
40% — Percentage of SMEs providing cybersecurity training
 What if the ECB raises its policy rates?
RolandBerger · 2022 · cover
What if the ECB raises its policy rates?
 Persistently high inflation rates have put pressure on central banks to act What will happen if the ECB takes action and raises its policy rates?
RolandBerger · 2022 · problem_statement
Persistently high inflation rates have put pressure on central banks to act What will happen if the ECB takes action and raises its policy rates?
7.0 — Inflation rate (yoy, %)
 Since the global financial crisis, the ECB has expanded its monetary toolkit, relying increasingly on unconventional monetary policy tools such as asset purchases
RolandBerger · 2022 · context
Since the global financial crisis, the ECB has expanded its monetary toolkit, relying increasingly on unconventional monetary policy tools such as asset purchases
 The yield curve is central to the transmission of monetary policy and indicates investors' expectations for future interest rates, economic growth and inflation
RolandBerger · 2022 · context
The yield curve is central to the transmission of monetary policy and indicates investors' expectations for future interest rates, economic growth and inflation
 The ECB's target interest rates are at historic lows, while its balance sheet has ballooned since the global financial crisis
RolandBerger · 2022 · context
The ECB's target interest rates are at historic lows, while its balance sheet has ballooned since the global financial crisis
8.6 — EUR Trillion
 The Fed's so-called taper tantrum in 2013 bears important lessons for the ECB's communication strategy when it comes to a turnaround in monetary policy
RolandBerger · 2022 · case_study
The Fed's so-called taper tantrum in 2013 bears important lessons for the ECB's communication strategy when it comes to a turnaround in monetary policy
 Having learned from its 2013 mistakes, the Fed initiated its monetary turnaround with prudent communication before implementing concrete measures
RolandBerger · 2022 · case_study
Having learned from its 2013 mistakes, the Fed initiated its monetary turnaround with prudent communication before implementing concrete measures
1.55 — Fed Policy Rate
 The Fed's recent announcements on its monetary turnaround have triggered an increase in treasury bond yields around the world
RolandBerger · 2022 · market_landscape
The Fed's recent announcements on its monetary turnaround have triggered an increase in treasury bond yields around the world
1.9 — 10Y Government Bond Yields
 Usually financing costs for the real economy have risen fairly linearly with key interest rates in the past
RolandBerger · 2022 · analyze_data
Usually financing costs for the real economy have risen fairly linearly with key interest rates in the past
0.0 — Interest rate
 Higher interest rates could contribute to the ECB's target of price stability, but also slow economic growth
RolandBerger · 2022 · impact_sizing
Higher interest rates could contribute to the ECB's target of price stability, but also slow economic growth
 AI Strategy is advancing at full speed globally – 85% of ITDMs report that their company has made progress in executing their AI strategy
IBM · industry_trends
AI Strategy is advancing at full speed globally – 85% of ITDMs report that their company has made progress in executing their AI strategy
85% — Progress of AI Strategy
 ROI is not necessarily the primary driver of AI investments at organizations globally – 41% of ITDMs say their organization is equally innovation-driven and ROI-driven
IBM · industry_trends
ROI is not necessarily the primary driver of AI investments at organizations globally – 41% of ITDMs say their organization is equally innovation-driven and ROI-driven
41% — ITDM motivation
 AI drives value within organizations in different ways based on their values; Companies are more likely to value productivity and efficiency ROI measurements over hard dollar savings
IBM · industry_trends
AI drives value within organizations in different ways based on their values; Companies are more likely to value productivity and efficiency ROI measurements over hard dollar savings
25% — Most Important Metric When Calculating ROI from AI Investments
 Increased IT operations efficiency emerges as the most important indicator of a successful AI strategy
IBM · industry_trends
Increased IT operations efficiency emerges as the most important indicator of a successful AI strategy
32% — Most Important Indicators of a Successful AI Strategy
 Less than half of ITDMs are seeing positive ROI from their AI investments
IBM · market_landscape
Less than half of ITDMs are seeing positive ROI from their AI investments
47% — ROI status
 Among ITDMs at companies not currently achieving positive ROI from AI, only about 1 in 4 expect to see positive ROI in the next year
IBM · industry_trends
Among ITDMs at companies not currently achieving positive ROI from AI, only about 1 in 4 expect to see positive ROI in the next year
25% — Expected timeline for positive ROI
 ITDMs are most likely to consider business value/vision the most impactful factor influencing the ROI of AI at their company
IBM · industry_trends
ITDMs are most likely to consider business value/vision the most impactful factor influencing the ROI of AI at their company
33% — ROI impact ranking
 Open-source ecosystems are crucial to AI strategy, with 6-in-10 ITDMs reporting that their company is using open-source ecosystems to source their AI tools
IBM · industry_trends
Open-source ecosystems are crucial to AI strategy, with 6-in-10 ITDMs reporting that their company is using open-source ecosystems to source their AI tools
61% — AI tool sourcing preference
 Over 80% of ITDMs report that at least a quarter of their company’s AI solutions or platforms are based on open-source
IBM · industry_trends
Over 80% of ITDMs report that at least a quarter of their company’s AI solutions or platforms are based on open-source
80% — Percentage of AI solutions based on open-source
 Most organizations are rapidly moving from AI pilots to full production, suggesting a need for processes that enable efficient project scaling
IBM · industry_trends
Most organizations are rapidly moving from AI pilots to full production, suggesting a need for processes that enable efficient project scaling
58% — Transition time from pilot to production
 By the end of 2024, 71% of companies will have started more than 10 AI pilots
IBM · market_landscape
By the end of 2024, 71% of companies will have started more than 10 AI pilots
71% — Number of AI Pilots
 However, over 50% of ITDMs report that half or less of the AI pilots started in 2024 will have fully launched by the end of the year
IBM · industry_trends
However, over 50% of ITDMs report that half or less of the AI pilots started in 2024 will have fully launched by the end of the year
50% — Percentage of 2024 AI Pilots Fully Launched
 Companies face a broad range of significant challenges as they implement AI, highlighting the complexity of their operating environments
IBM · pain_points
Companies face a broad range of significant challenges as they implement AI, highlighting the complexity of their operating environments
23% — Percentage of ITDMs selecting 'Very challenging'
 Data quality and availability and integration with existing systems are the most common challenges companies face as they move AI projects from pilot to full implementation
IBM · pain_points
Data quality and availability and integration with existing systems are the most common challenges companies face as they move AI projects from pilot to full implementation
50% — Percentage of ITDMs selecting obstacle
 ITDMs are more optimistic about the number of AI pilots their company will start in 2025; Around a third say their company has plans to start more than 20 AI pilots, compared to only around 20% in 2024
IBM · industry_trends
ITDMs are more optimistic about the number of AI pilots their company will start in 2025; Around a third say their company has plans to start more than 20 AI pilots, compared to only around 20% in 2024
33% — Percentage of ITDMs
 Companies are largely planning to increase their investments in AI in 2025
IBM · industry_trends
Companies are largely planning to increase their investments in AI in 2025
62% — AI investment intent
 Companies are most interested in allocating their AI investments in IT operations; Data quality, product innovation, and software coding are also popular areas for investment
IBM · industry_trends
Companies are most interested in allocating their AI investments in IT operations; Data quality, product innovation, and software coding are also popular areas for investment
63% — Percentage of ITDMs
 Investment in open-source solutions for AI continues into 2025; More AI solutions are expected to be based on open-source in the new year (37% 2024 vs. 41% 2025)
IBM · industry_trends
Investment in open-source solutions for AI continues into 2025; More AI solutions are expected to be based on open-source in the new year (37% 2024 vs. 41% 2025)
41% — Percentage of AI solutions based on open-source
 Increasing use of open-source and utilizing cloud managed services are among the most common ways businesses plan to optimize their AI implementation in 2025
IBM · industry_trends
Increasing use of open-source and utilizing cloud managed services are among the most common ways businesses plan to optimize their AI implementation in 2025
51% — Percentage of ITDMs
 On average, ITDMs expect over 60% of their 2025 AI pilots to be fully launched by the end of the year
IBM · appendix
On average, ITDMs expect over 60% of their 2025 AI pilots to be fully launched by the end of the year
60% — Percentage of pilots fully launched
 ITDMs are split on the areas their companies are likely to consider reducing AI investments
IBM · appendix
ITDMs are split on the areas their companies are likely to consider reducing AI investments
34% — Percentage of ITDMs
 Organizations are most likely to be using faster software development, productivity time savings, and more rapid innovation to measure ROI of AI, while calculating quantifiable savings is a lot less popular
IBM · appendix
Organizations are most likely to be using faster software development, productivity time savings, and more rapid innovation to measure ROI of AI, while calculating quantifiable savings is a lot less popular
62% — ROI measurement metrics
 Unlocking Impact from Agentic AI in Customer Service
BCG · section_divider
Unlocking Impact from Agentic AI in Customer Service
 In this BCG Executive Perspective, we explore how agentic AI is transforming customer service and how to unlock full value from AI
BCG · executive_summary
In this BCG Executive Perspective, we explore how agentic AI is transforming customer service and how to unlock full value from AI
 AI remains a hot topic in customer service
BCG · section_divider
AI remains a hot topic in customer service
 GenAI has already become the table-stakes response to address growing pressure on customer service operations
BCG · industry_trends
GenAI has already become the table-stakes response to address growing pressure on customer service operations
90% — adoption rate
 Our clients are starting to realize significant results from deploying AI in customer service – across geographies and industries
BCG · client_example
Our clients are starting to realize significant results from deploying AI in customer service – across geographies and industries
50% — AHT reduction
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