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Investors and news agencies are tracking several opportunities in 2024
LEK · 2024 · market_landscape
Investors and news agencies are tracking several opportunities in 2024
 Many assets in the education sector that had transactions prior to 2021 may hit the market again to raise more capital (1/3)
LEK · 2024 · geographic_map
Many assets in the education sector that had transactions prior to 2021 may hit the market again to raise more capital (1/3)
 Many assets in the education sector that had transactions prior to 2021 may hit the market again to raise more capital (2/3)
LEK · 2024 · geographic_map
Many assets in the education sector that had transactions prior to 2021 may hit the market again to raise more capital (2/3)
 Many assets in the education sector that had transactions prior to 2021 may hit the market again to raise more capital (3/3)
LEK · 2024 · geographic_map
Many assets in the education sector that had transactions prior to 2021 may hit the market again to raise more capital (3/3)
 Employers anticipate a ~40% disruption in workers’ skills through 2027, prompting companies to prioritize on-the-job training and automation for efficient business strategies
LEK · 2024 · industry_trends
Employers anticipate a ~40% disruption in workers’ skills through 2027, prompting companies to prioritize on-the-job training and automation for efficient business strategies
44% — Share of organizations
 Technology, digitalization and sustainability are driving growth, with 75% of companies willing to adopt AI, big data and cloud technologies
LEK · 2024 · industry_trends
Technology, digitalization and sustainability are driving growth, with 75% of companies willing to adopt AI, big data and cloud technologies
75% — Share of organizations
 The adult learning (upskilling, reskilling and new skilling) sector is plagued with multiple challenges, due to which many companies in the sector are not financially sustainable
LEK · 2024 · pain_points
The adult learning (upskilling, reskilling and new skilling) sector is plagued with multiple challenges, due to which many companies in the sector are not financially sustainable
 Based on L.E.K. Education practice's experience, the following models have demonstrated scale and financial viability
LEK · 2024 · framework_other
Based on L.E.K. Education practice's experience, the following models have demonstrated scale and financial viability
 Outcome-oriented training providers either provide a guaranteed outcome to the student or focus on an industry that structurally has guaranteed outcomes for learners
LEK · 2024 · industry_trends
Outcome-oriented training providers either provide a guaranteed outcome to the student or focus on an industry that structurally has guaranteed outcomes for learners
 Gold standard professional certification courses from top companies/HEIs can significantly aid individuals in securing jobs, increasing salaries and enhancing productivity
LEK · 2024 · industry_trends
Gold standard professional certification courses from top companies/HEIs can significantly aid individuals in securing jobs, increasing salaries and enhancing productivity
 Corporate spending on training and learning has increased, indicating that B2B training providers present a promising avenue for growth and development
LEK · 2024 · industry_trends
Corporate spending on training and learning has increased, indicating that B2B training providers present a promising avenue for growth and development
$102bn — Training expenditure, US
 A significant rise in compliance training providers is driven by increased regulatory scrutiny, rising costs of noncompliance, and increased awareness of ethics and corporate responsibility
LEK · 2024 · market_landscape
A significant rise in compliance training providers is driven by increased regulatory scrutiny, rising costs of noncompliance, and increased awareness of ethics and corporate responsibility
 School safety incidents and mental health crises among students have seen a significant rise over the years, driven by loneliness, limited mental health support and the post-COVID-19 lifestyle
LEK · 2024 · industry_trends
School safety incidents and mental health crises among students have seen a significant rise over the years, driven by loneliness, limited mental health support and the post-COVID-19 lifestyle
42% — Percentage of students
 In response, schools will look to provide a mix of physical and digital safety measures to ensure student safety, and conduct training and education of staff, students and administrators
LEK · 2024 · industry_trends
In response, schools will look to provide a mix of physical and digital safety measures to ensure student safety, and conduct training and education of staff, students and administrators
 In FY23 the US federal government spent ~$2.2B in direct funding to address school safety and mental health, and the UK government allocated £1.1B for child mental health support for FY24
LEK · 2024 · data_table
In FY23 the US federal government spent ~$2.2B in direct funding to address school safety and mental health, and the UK government allocated £1.1B for child mental health support for FY24
$2.2B — Funding allocation
 The broader K-12 safety software ecosystem includes social scanning solutions used to identify potential threats and track student sentiment
LEK · 2024 · market_landscape
The broader K-12 safety software ecosystem includes social scanning solutions used to identify potential threats and track student sentiment
 K-12 schools have seen a rapid adoption of content and tools driven by the pandemic, and education tools and technology continue to be a critical agenda for educators
LEK · 2024 · industry_trends
K-12 schools have seen a rapid adoption of content and tools driven by the pandemic, and education tools and technology continue to be a critical agenda for educators
2,591 — EdTech tool adoption
 The lower test scores evidenced in 2023 highlight that there is further scope for improvement and bridging the learning gap, which will be a continued focus for educators and policymakers
LEK · 2024 · industry_trends
The lower test scores evidenced in 2023 highlight that there is further scope for improvement and bridging the learning gap, which will be a continued focus for educators and policymakers
 Sectors such as assessments, tutoring, special education services, teacher support, staffing, etc., are expected to see sustained demand being driven by the need to bridge the learning gap
LEK · 2024 · industry_trends
Sectors such as assessments, tutoring, special education services, teacher support, staffing, etc., are expected to see sustained demand being driven by the need to bridge the learning gap
 Education made up only ~2% of the estimated total global spend of ~USD 154B on AI-centric technologies and software systems in 2023
LEK · 2024 · industry_trends
Education made up only ~2% of the estimated total global spend of ~USD 154B on AI-centric technologies and software systems in 2023
~USD 154B — AI-centric technology spend
 While educators debate the risks and opportunities of GenAI as a learning tool, they are yet to witness the transformative impact from AI, acknowledging its untapped possibilities
LEK · 2024 · industry_trends
While educators debate the risks and opportunities of GenAI as a learning tool, they are yet to witness the transformative impact from AI, acknowledging its untapped possibilities
8.8 — Impact of AI technologies on education segments (Scale 1-10)
 AI-based technologies have brought incremental change to the test preparation, tutoring and language training landscape; however, they have not instigated a revolutionary shift thus far
LEK · 2024 · industry_trends
AI-based technologies have brought incremental change to the test preparation, tutoring and language training landscape; however, they have not instigated a revolutionary shift thus far
 Case study: Edtech companies leveraging AI to offer personalized learning experiences have garnered investments, signaling potential for scalability and enhancement of the overall student experience
LEK · 2024 · case_study
Case study: Edtech companies leveraging AI to offer personalized learning experiences have garnered investments, signaling potential for scalability and enhancement of the overall student experience
~250M USD — Funding raised
 In the post-pandemic era, B2C edtech in India saw a resurgence of ‘offline’ education, filling learning gaps through a transition to brick-and-mortar models and adoption of blended learning solutions
LEK · 2024 · industry_trends
In the post-pandemic era, B2C edtech in India saw a resurgence of ‘offline’ education, filling learning gaps through a transition to brick-and-mortar models and adoption of blended learning solutions
 India emerges as a global hotspot, attracting substantial PE/VC funding and underscoring the global resonance of solutions offered by its edtech companies
LEK · 2024 · geographic_map
India emerges as a global hotspot, attracting substantial PE/VC funding and underscoring the global resonance of solutions offered by its edtech companies
$250M — Foreign investment value
 Companies that have received the last round of funding between 2017 and 2023 have been listed here; these are potential companies to look out for in the next round of funding
LEK · 2024 · heatmap_matrix
Companies that have received the last round of funding between 2017 and 2023 have been listed here; these are potential companies to look out for in the next round of funding
 These can be classified by segment of focus
LEK · 2024 · segmentation
These can be classified by segment of focus
 Within education services, the following received funding in the past five years
LEK · 2024 · market_landscape
Within education services, the following received funding in the past five years
 Online support services for higher education institutions/schools, corporate training and upskilling have the highest number of scaled edtech assets in the UK
LEK · 2024 · market_landscape
Online support services for higher education institutions/schools, corporate training and upskilling have the highest number of scaled edtech assets in the UK
59 — Total assets
 Assets with demonstrated scale and fundraising track record can be prioritized from the identified list as nascent companies, rising stars and scaled assets
LEK · 2024 · framework_other
Assets with demonstrated scale and fundraising track record can be prioritized from the identified list as nascent companies, rising stars and scaled assets
59 — Total funding amount
 Upskilling, digital courseware and education support services in Europe have the highest number of scaled assets, coming from different parts of Europe such as France, Germany, Sweden, etc.
LEK · 2024 · heatmap_matrix
Upskilling, digital courseware and education support services in Europe have the highest number of scaled assets, coming from different parts of Europe such as France, Germany, Sweden, etc.
66 — Total assets
 Assets with demonstrated scale and fundraising track record can be prioritized from the identified list as nascent companies, rising stars and scaled assets
LEK · 2024 · matrix_nxn
Assets with demonstrated scale and fundraising track record can be prioritized from the identified list as nascent companies, rising stars and scaled assets
66 — Total funding amount
 Upskilling, LMS and digital courseware in Brazil have the highest number of scaled assets, while the major subsegment in other Latin American countries is upskilling
LEK · 2024 · heatmap_matrix
Upskilling, LMS and digital courseware in Brazil have the highest number of scaled assets, while the major subsegment in other Latin American countries is upskilling
45 — Number of assets
 Assets with demonstrated scale and fundraising track record can be prioritized from the identified list as nascent companies, rising stars and scaled assets
LEK · 2024 · framework_other
Assets with demonstrated scale and fundraising track record can be prioritized from the identified list as nascent companies, rising stars and scaled assets
45 — Total funding amount
 The Integrated Customer Experience Toolkit consists of five related components
misc · 2018 · framework_other
The Integrated Customer Experience Toolkit consists of five related components
 So far, we have identified 30 Elements of Value: These can lift products and services above commodity status
misc · 2018 · framework_other
So far, we have identified 30 Elements of Value: These can lift products and services above commodity status
 Companies that score highly on multiple Elements of Value have higher NPS
misc · 2018 · analyze_data
Companies that score highly on multiple Elements of Value have higher NPS
58 — NPS
 We calculate NPS with a simple equation
misc · 2018 · framework_other
We calculate NPS with a simple equation
 There are 4 different types of Net Promoter Scores
misc · 2018 · framework_other
There are 4 different types of Net Promoter Scores
 Episode, Relationship, and Employee NPS feed into closed loop feedback (CLF) of the Net Promoter System
misc · 2018 · framework_other
Episode, Relationship, and Employee NPS feed into closed loop feedback (CLF) of the Net Promoter System
 The score is a useful metric, but the Net Promoter System's closed loop feedback drives improvements
misc · 2018 · process_diagram
The score is a useful metric, but the Net Promoter System's closed loop feedback drives improvements
 Net Promoter System - mechanisms that support a culture of customer-centricity
misc · 2018 · framework_other
Net Promoter System - mechanisms that support a culture of customer-centricity
 Design customer episodes with Bain design approach in cross-functional teams
misc · 2018 · process_diagram
Design customer episodes with Bain design approach in cross-functional teams
 Measures should be designed “ready for implementation”
misc · 2018 · implementation_plan
Measures should be designed “ready for implementation”
 We design episodes from an on stage and backstage perspective and rapidly prototype our ideas
misc · 2018 · client_example
We design episodes from an on stage and backstage perspective and rapidly prototype our ideas
 Make the leap, take the lead
Accenture · 2021 · cover
Make the leap, take the lead
 The COVID-19 pandemic has revealed how indispensable technology has become to business success.
Accenture · 2021 · context
The COVID-19 pandemic has revealed how indispensable technology has become to business success.
 The pandemic has compressed digital transformation
Accenture · 2021 · industry_trends
The pandemic has compressed digital transformation
5x — Overall rate of tech adoption
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