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51,416 slides across 1229 decks match.
Treemap Arc Catalog
... with increasing concentration
BenedictEvans · market_landscape
... with increasing concentration
15-20% — Billion minutes online
 More important: a new generation of computing
BenedictEvans · context
More important: a new generation of computing
 New computing model, and new creation models
BenedictEvans · process_diagram
New computing model, and new creation models
 How many old assumptions does live video break?
BenedictEvans · context
How many old assumptions does live video break?
 Lighting everything up with machine learning
BenedictEvans · process_diagram
Lighting everything up with machine learning
 Still need to narrow the domain to things you can actually do, and tell your users
BenedictEvans · process_diagram
Still need to narrow the domain to things you can actually do, and tell your users
 Changing friction and changing choices
BenedictEvans · context
Changing friction and changing choices
 From direct, physical interaction with data...
BenedictEvans · context
From direct, physical interaction with data...
 To direct, physical interaction with data
BenedictEvans · other
To direct, physical interaction with data
 Everything the internet did to media will happen to retail
BenedictEvans · process_diagram
Everything the internet did to media will happen to retail
 So far, mostly, what you already know you want
BenedictEvans · industry_trends
So far, mostly, what you already know you want
12% — Ecommerce as % US retail revenue
 People will buy online if they know about it
BenedictEvans · competitive_analysis
People will buy online if they know about it
 But how do you know what to buy?
BenedictEvans · key_messages
But how do you know what to buy?
 Digital demand generation, step 1: spend $1tr
BenedictEvans · market_sizing
Digital demand generation, step 1: spend $1tr
$1tr — Global ad spending
 “Your margin is my opportunity”
BenedictEvans · quote_slide
“Your margin is my opportunity”
 The channel is the product
BenedictEvans · key_messages
The channel is the product
 Scaling curation with machine learning?
BenedictEvans · process_diagram
Scaling curation with machine learning?
 A computer should “never ask the user for any information that it can auto-detect, copy, or deduce.”
BenedictEvans · quote_slide
A computer should “never ask the user for any information that it can auto-detect, copy, or deduce.”
 Data works its way through retailing
BenedictEvans · process_diagram
Data works its way through retailing
 Walmart used new technologies to change retail – the same is happening again
BenedictEvans · industry_trends
Walmart used new technologies to change retail – the same is happening again
 Sectors up-ended by software so far...
BenedictEvans · market_landscape
Sectors up-ended by software so far...
$1,200bn — Global revenue, 2015 ($bn)
 Two paths for disrupting cars
BenedictEvans · comparison_table
Two paths for disrupting cars
 Going electric: riding the battery cost curve
BenedictEvans · industry_trends
Going electric: riding the battery cost curve
 Electric unbundles cars
BenedictEvans · industry_trends
Electric unbundles cars
 (Unfair but relevant – capex scale)
BenedictEvans · competitive_analysis
(Unfair but relevant – capex scale)
$14.6bn — 2015 capex ($bn)
 Meanwhile, progress to autonomy
BenedictEvans · timeline
Meanwhile, progress to autonomy
 Self-driving car = horseless carriage
BenedictEvans · context
Self-driving car = horseless carriage
 The obvious impact: oil and safety
BenedictEvans · context
The obvious impact: oil and safety
1.25m — annual road deaths
 But the second-order effects will be much bigger
BenedictEvans · context
But the second-order effects will be much bigger
 But the second-order effects will be much bigger
BenedictEvans · context
But the second-order effects will be much bigger
 ... And the biggest changes are unknowable
BenedictEvans · other
... And the biggest changes are unknowable
 That’s how companies interact with their customers
Deloitte · 2019 · cover
That’s how companies interact with their customers
 With all the talk about Robotics & Cognitive and Artificial Intelligence (AI) technologies in business circles today, we wanted to see if three concrete solutions – Chatbots, Voicebots and Biometrics – are having any measurable impact and valuable use cases.
Deloitte · 2019 · context
With all the talk about Robotics & Cognitive and Artificial Intelligence (AI) technologies in business circles today, we wanted to see if three concrete solutions – Chatbots, Voicebots and Biometrics – are having any measurable impact and valuable use cases.
67% — Respondent adoption
 “When the rate of change outside an organization exceeds the rate of change inside the organization, the end is near.”
Deloitte · 2019 · quote_slide
“When the rate of change outside an organization exceeds the rate of change inside the organization, the end is near.”
 Technology leads are key drivers
Deloitte · 2019 · key_takeaways
Technology leads are key drivers
16% — Leadership responsibility
 Customer satisfaction is driving change
Deloitte · 2019 · industry_trends
Customer satisfaction is driving change
 Users are private, corporate & also internal
Deloitte · 2019 · context
Users are private, corporate & also internal
 First steps have been made
Deloitte · 2019 · industry_trends
First steps have been made
4% — Deployment maturity
 Acceptance & Satisfaction are increasing
Deloitte · 2019 · industry_trends
Acceptance & Satisfaction are increasing
4 — Acceptance and Satisfaction Level (1-5 scale)
 Chatbots are integrated in existing portals
Deloitte · 2019 · industry_trends
Chatbots are integrated in existing portals
32% — Integration channel preference
 Voice is on the rise
Deloitte · 2019 · industry_trends
Voice is on the rise
41% — Voice channel adoption
 Value of Biometrics? Either a clear Yes or No
Deloitte · 2019 · industry_trends
Value of Biometrics? Either a clear Yes or No
52% — Biometric adoption
 Fingerprint, Face and Voice are the favorites
Deloitte · 2019 · industry_trends
Fingerprint, Face and Voice are the favorites
70% — Biometric adoption
 Apps as “one fits all” & Voice is everywhere
Deloitte · 2019 · industry_trends
Apps as “one fits all” & Voice is everywhere
 Biometrics is trusted but not stand-alone
Deloitte · 2019 · key_takeaways
Biometrics is trusted but not stand-alone
63% — Survey respondent agreement
 Technical challenges are moderate
Deloitte · 2019 · key_takeaways
Technical challenges are moderate
75% — Survey respondent sentiment
 Security & Regulations needs to be managed
Deloitte · 2019 · industry_trends
Security & Regulations needs to be managed
55% — Security and regulatory concern
 Barriers in language & acceptance are there
Deloitte · 2019 · industry_trends
Barriers in language & acceptance are there
55% — Customer acceptance
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