Explore

Slice the corpus on any axis.

Filter by firm, year, function, metric or slide category — then see the result as a narrative arc, a treemap of slide types, or a catalog of slides.

clear
51,416 slides across 1229 decks match.
Treemap Arc Catalog
...and an acceleration of chat servicing to meet evolving customer preferences
McKinsey · 2024 · kpi_dashboard
...and an acceleration of chat servicing to meet evolving customer preferences
1.05 — Interactions per 100 Transactions
 This continued improvement in Operating Leverage has enabled us to increasingly invest in Technology
McKinsey · 2024 · financial_analysis
This continued improvement in Operating Leverage has enabled us to increasingly invest in Technology
$2.1B — Tech Investment
 Our Technology powers our global, differentiated business model...
McKinsey · 2024 · other
Our Technology powers our global, differentiated business model...
 ...and spans Card Members, Merchants, and the Network
McKinsey · 2024 · process_diagram
...and spans Card Members, Merchants, and the Network
 We will focus on the continuous development of our core platforms
McKinsey · 2024 · roadmap
We will focus on the continuous development of our core platforms
 We have leveraged Technology to drive growth for the Company in several ways
McKinsey · 2024 · key_takeaways
We have leveraged Technology to drive growth for the Company in several ways
2.8x — Growth multiplier
 We have used Artificial Intelligence (AI) to power growth across several areas since 2010
McKinsey · 2024 · timeline
We have used Artificial Intelligence (AI) to power growth across several areas since 2010
 We plan to leverage Generative AI to drive greater productivity and strengthen the Membership Experience
McKinsey · 2024 · framework_other
We plan to leverage Generative AI to drive greater productivity and strengthen the Membership Experience
 We have been scaling three use cases which we believe can be transformational
McKinsey · 2024 · case_study
We have been scaling three use cases which we believe can be transformational
~60s — Operational efficiency
 One of our competitive advantages continues to be Service Excellence
McKinsey · 2024 · other
One of our competitive advantages continues to be Service Excellence
 Our customer satisfaction remains high, as measured through NPS
McKinsey · 2024 · peer_benchmark
Our customer satisfaction remains high, as measured through NPS
+18 — Net Promoter Score (NPS)
 We continue to invest in cutting edge tools and capabilities for Frontline colleagues and customers
McKinsey · 2024 · initiative_list
We continue to invest in cutting edge tools and capabilities for Frontline colleagues and customers
 VIBES™ will provide colleagues with a complete view of customer satisfaction and overall experience
McKinsey · 2024 · other
VIBES™ will provide colleagues with a complete view of customer satisfaction and overall experience
100% — coverage
 Voice ID allows colleagues to effectively and more seamlessly authenticate customers
McKinsey · 2024 · other
Voice ID allows colleagues to effectively and more seamlessly authenticate customers
 Bringing this all together will deliver a next-gen servicing experience while improving efficiency
McKinsey · 2024 · process_diagram
Bringing this all together will deliver a next-gen servicing experience while improving efficiency
 Why Continue to Invest in American Express?
McKinsey · 2024 · section_divider
Why Continue to Invest in American Express?
 Why continue to invest in American Express?
McKinsey · 2024 · key_takeaways
Why continue to invest in American Express?
 Card payments represent ~90% of an almost $700B industry revenue pool, and have seen high single-digit growth
McKinsey · 2024 · market_landscape
Card payments represent ~90% of an almost $700B industry revenue pool, and have seen high single-digit growth
$700B — Industry Revenue Pool
 Our focus geographies across the US and international constitute 80%+ of estimated global card revenues...
McKinsey · 2024 · market_landscape
Our focus geographies across the US and international constitute 80%+ of estimated global card revenues...
80% — Global Card Revenues
 ...and we focus on some of the fastest growing segments, with opportunity to further capture share
McKinsey · 2024 · market_landscape
...and we focus on some of the fastest growing segments, with opportunity to further capture share
3x — Growth vs Industry
 Growth in the payments industry is resilient through economic cycles and remarkably steady over time
McKinsey · 2024 · industry_trends
Growth in the payments industry is resilient through economic cycles and remarkably steady over time
$6T — US Credit Card Industry Spend
 Why continue to invest in American Express?
McKinsey · 2024 · key_takeaways
Why continue to invest in American Express?
 We have a powerful business model that creates value for our shareholders — and can do it sustainably
McKinsey · 2024 · framework_other
We have a powerful business model that creates value for our shareholders — and can do it sustainably
Mid-teens — EPS Growth
 We have an attractive Card Member base across our core customer segments
McKinsey · 2024 · segmentation
We have an attractive Card Member base across our core customer segments
55% — Market share/penetration
 ...which makes it appealing to partners to co-fund product value propositions and targeted offers
McKinsey · 2024 · case_study
...which makes it appealing to partners to co-fund product value propositions and targeted offers
3x — Partner Funded Value Redeemed
 Our steady cadence of product refreshes creates demand and improves economics
McKinsey · 2024 · impact_sizing
Our steady cadence of product refreshes creates demand and improves economics
99% — Billed Business Retention
 Our proprietary optimization engine enables us to maximize long-term risk-adjusted returns
McKinsey · 2024 · process_diagram
Our proprietary optimization engine enables us to maximize long-term risk-adjusted returns
 ...which has driven increased returns and investment efficiency as we have increased our Marketing spend
McKinsey · 2024 · financial_analysis
...which has driven increased returns and investment efficiency as we have increased our Marketing spend
1.6x — Marketing spend efficiency
 Younger age cohorts are expected to have a greater average lifetime value which comes with embedded growth opportunities for future years
McKinsey · 2024 · market_landscape
Younger age cohorts are expected to have a greater average lifetime value which comes with embedded growth opportunities for future years
2.0 — Estimated Average Lifetime Value
 The growth in our deposit program has transformed our Net Interest Income since 2017, adding ~$1B of Revenue in 2023
McKinsey · 2024 · financial_analysis
The growth in our deposit program has transformed our Net Interest Income since 2017, adding ~$1B of Revenue in 2023
~$1B — Net Interest Income
 Our product and marketing decisions create the foundation for increased revenue growth from new customers and higher organic growth
McKinsey · 2024 · financial_analysis
Our product and marketing decisions create the foundation for increased revenue growth from new customers and higher organic growth
2x — Revenue Growth
 Why continue to invest in American Express?
McKinsey · 2024 · key_takeaways
Why continue to invest in American Express?
 We expect our revenue mix will continue to be predominantly driven by spend and fees, while our lending growth is driven by card fee-based products
McKinsey · 2024 · financial_analysis
We expect our revenue mix will continue to be predominantly driven by spend and fees, while our lending growth is driven by card fee-based products
$138 — Revenue Mix
 ...and we have seen consistently strong growth in Net Card Fee revenues, from a continued focus on our fee-based products
McKinsey · 2024 · financial_analysis
...and we have seen consistently strong growth in Net Card Fee revenues, from a continued focus on our fee-based products
$7.3B — Net Card Fee revenue
 Taken together, our strategy gives us confidence in our ability to sustainably deliver 10%+ revenue growth over time
McKinsey · 2024 · key_messages
Taken together, our strategy gives us confidence in our ability to sustainably deliver 10%+ revenue growth over time
10%+ — Revenue growth
 Our premium positioning and thoughtful risk management drive best-in-class credit
McKinsey · 2024 · peer_benchmark
Our premium positioning and thoughtful risk management drive best-in-class credit
2.0% — Net write-off rates
 ...and an even higher quality portfolio compared to the past
McKinsey · 2024 · comparison_table
...and an even higher quality portfolio compared to the past
80% — Portfolio Quality
 We allocate resources to the highest return opportunities and look for expense efficiencies...
McKinsey · 2024 · strategic_options
We allocate resources to the highest return opportunities and look for expense efficiencies...
 ...and have a proven track record of generating operating leverage
McKinsey · 2024 · financial_analysis
...and have a proven track record of generating operating leverage
25% — Operating Expense as % of Revenue
 Taking everything together, we believe we are well positioned to deliver sustainable and accretive growth consistent with our Long-Term Aspiration
McKinsey · 2024 · key_messages
Taking everything together, we believe we are well positioned to deliver sustainable and accretive growth consistent with our Long-Term Aspiration
Mid-Teens — EPS growth
 Why continue to invest in American Express?
McKinsey · 2024 · key_takeaways
Why continue to invest in American Express?
 We have a 30%+ ROE, and generate significant returns relative to the S&P 500
McKinsey · 2024 · financial_analysis
We have a 30%+ ROE, and generate significant returns relative to the S&P 500
30% — ROE
 Our performance was one of the most resilient of US institutions under CCAR stress testing
McKinsey · 2024 · peer_benchmark
Our performance was one of the most resilient of US institutions under CCAR stress testing
5.1 — Net Income Before Taxes
 Our flexible business model allows us to navigate different economic environments, and deliver strong earnings generation
McKinsey · 2024 · financial_analysis
Our flexible business model allows us to navigate different economic environments, and deliver strong earnings generation
$11.21 — Adjusted EPS
 We have consistently paid and increased dividends over time, and have a disciplined capital management program to return excess capital to shareholders
McKinsey · 2024 · financial_analysis
We have consistently paid and increased dividends over time, and have a disciplined capital management program to return excess capital to shareholders
10% — Quarterly Dividend per Common Share
 We combine a strong capital position with the ability to reduce share count while growing the business significantly
McKinsey · 2024 · financial_analysis
We combine a strong capital position with the ability to reduce share count while growing the business significantly
10.5% — CET1 Ratio
 Over the last 6 years, we have accelerated these results
McKinsey · 2024 · key_takeaways
Over the last 6 years, we have accelerated these results
+$24B — Revenue
 We have significantly transformed our business and believe there is runway for future growth
McKinsey · 2024 · key_messages
We have significantly transformed our business and believe there is runway for future growth
Next page →