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Pacesetters embrace agentic AI
ServiceNow · key_takeaways
Pacesetters embrace agentic AI
56% — Percent that have achieved significant measurable target outcomes
 Agents need guardrails
ServiceNow · quote_slide
Agents need guardrails
 Humans are the future
ServiceNow · other
Humans are the future
 T&T on the rise - 2021 performance & 2022 so far
MorganStanley · 2022 · section_divider
T&T on the rise - 2021 performance & 2022 so far
 With 2021 being a transition year for the Greek T&T sector, 2022 appears to be a year of recovery, managing to cover much of last years' lost ground
MorganStanley · 2022 · industry_trends
With 2021 being a transition year for the Greek T&T sector, 2022 appears to be a year of recovery, managing to cover much of last years' lost ground
-55% — Tourism performance vs 2019
 With 2021 being a transition year for the Greek T&T sector, 2022 appears to be a year of recovery, managing to cover much of last years' lost ground
MorganStanley · 2022 · data_table
With 2021 being a transition year for the Greek T&T sector, 2022 appears to be a year of recovery, managing to cover much of last years' lost ground
30mn — International tourist arrivals
 Despite the rising uncertainty spurred by the geopolitical tension and the energy crisis, expectations remain positive for the tourism industry for 2022 and beyond...
MorganStanley · 2022 · industry_trends
Despite the rising uncertainty spurred by the geopolitical tension and the energy crisis, expectations remain positive for the tourism industry for 2022 and beyond...
 Despite the rising uncertainty spurred by the geopolitical tension and the energy crisis, expectations remain positive for the tourism industry for 2022 and beyond...
MorganStanley · 2022 · industry_trends
Despite the rising uncertainty spurred by the geopolitical tension and the energy crisis, expectations remain positive for the tourism industry for 2022 and beyond...
5.4% — International arrivals
 Germany, UK and France maintained their positions as the three highest contributing markets to Greece's tourism performance in H1 2022, after setting the pace in 2021
MorganStanley · 2022 · market_landscape
Germany, UK and France maintained their positions as the three highest contributing markets to Greece's tourism performance in H1 2022, after setting the pace in 2021
22.1% — Tourist arrivals
 Germany, UK and France maintained their positions as the three highest contributing markets to Greece's tourism performance in H1 2022, after setting the pace in 2021
MorganStanley · 2022 · market_landscape
Germany, UK and France maintained their positions as the three highest contributing markets to Greece's tourism performance in H1 2022, after setting the pace in 2021
123 — Arrivals and Receipts index (2019=100)
 In 2021, hotel revenues nearly reached pre-pandemic levels, while 2022 data suggest a solid performance, close to 2019 figures
MorganStanley · 2022 · industry_trends
In 2021, hotel revenues nearly reached pre-pandemic levels, while 2022 data suggest a solid performance, close to 2019 figures
 Hotel occupancy and ADR performance during 2021 was better than originally anticipated, with the luxury segment leading the way, while preliminary figures for 2022 indicate a further increase in asked room prices
MorganStanley · 2022 · industry_trends
Hotel occupancy and ADR performance during 2021 was better than originally anticipated, with the luxury segment leading the way, while preliminary figures for 2022 indicate a further increase in asked room prices
237 — Average Daily Rate (ADR)
 Hotel occupancy and ADR performance during 2021 was better than originally anticipated, with the luxury segment leading the way, while preliminary figures for 2022 indicate a further increase in asked room prices
MorganStanley · 2022 · industry_trends
Hotel occupancy and ADR performance during 2021 was better than originally anticipated, with the luxury segment leading the way, while preliminary figures for 2022 indicate a further increase in asked room prices
17% — ADR
 Hotel capacity continues growing, mainly for 5-star hotels, with segment growth also observed in refurbishments
MorganStanley · 2022 · industry_trends
Hotel capacity continues growing, mainly for 5-star hotels, with segment growth also observed in refurbishments
97,342 — Hotel Rooms Capacity
 Hotel capacity continues growing, mainly for 5-star hotels, with segment growth also observed in refurbishments
MorganStanley · 2022 · industry_trends
Hotel capacity continues growing, mainly for 5-star hotels, with segment growth also observed in refurbishments
8% — 5-star hotel growth
 In addition, all quality indicators suggest that Greece is overperforming its competitors in the Mediterranean, in 2022, attesting the T&T sector's overall strong performance
MorganStanley · 2022 · peer_benchmark
In addition, all quality indicators suggest that Greece is overperforming its competitors in the Mediterranean, in 2022, attesting the T&T sector's overall strong performance
87.1% — GRI Hotel Performance Index
 In addition, all quality indicators suggest that Greece is overperforming its competitors in the Mediterranean, in 2022, attesting the T&T sector's overall strong performance
MorganStanley · 2022 · key_takeaways
In addition, all quality indicators suggest that Greece is overperforming its competitors in the Mediterranean, in 2022, attesting the T&T sector's overall strong performance
87.1% — Global Review Index (GRI)
 Investment activity remains high, from both local and foreign investors, who see significant growth potential in the Greek T&T sector
MorganStanley · 2022 · data_table
Investment activity remains high, from both local and foreign investors, who see significant growth potential in the Greek T&T sector
2,300 — Investment Amount (€ mn)
 Investment activity remains high, from both local and foreign investors, who see significant growth potential in the Greek T&T sector
MorganStanley · 2022 · market_landscape
Investment activity remains high, from both local and foreign investors, who see significant growth potential in the Greek T&T sector
€2.3bn — Transaction value
 The performance of the Greek short-term rental market in 2022, is also in line with the T&T sector's overall strong performance
MorganStanley · 2022 · market_landscape
The performance of the Greek short-term rental market in 2022, is also in line with the T&T sector's overall strong performance
232% — Demand pacing
 Mega-trends are impacting the Greek T&T sector, and its development will largely depend on the level of preparedness. Visiting less crowded destinations, combining vacation with work and wellness activities, are gaining more appeal...
MorganStanley · 2022 · industry_trends
Mega-trends are impacting the Greek T&T sector, and its development will largely depend on the level of preparedness. Visiting less crowded destinations, combining vacation with work and wellness activities, are gaining more appeal...
 Mega-trends are impacting the Greek T&T sector, and its development will largely depend on the level of preparedness. Visiting less crowded destinations, combining vacation with work and wellness activities, are gaining more appeal...
MorganStanley · 2022 · industry_trends
Mega-trends are impacting the Greek T&T sector, and its development will largely depend on the level of preparedness. Visiting less crowded destinations, combining vacation with work and wellness activities, are gaining more appeal...
64% — traveler preference
 ...while the implementation of sustainable practices is essential for the sector's resilient development
MorganStanley · 2022 · industry_trends
...while the implementation of sustainable practices is essential for the sector's resilient development
81% — consumer sentiment
 In addition, the sector's digital transformation is also recognized as a high priority for its further development.
MorganStanley · 2022 · process_diagram
In addition, the sector's digital transformation is also recognized as a high priority for its further development.
 The growth potential of the Greek tourism will also depend on tackling certain challenges, relating to tourism patterns, infrastructure, technology and resources
MorganStanley · 2022 · diagnosis
The growth potential of the Greek tourism will also depend on tackling certain challenges, relating to tourism patterns, infrastructure, technology and resources
 Greek T&T's next day - Financial tools that will lead the way
MorganStanley · 2022 · section_divider
Greek T&T's next day - Financial tools that will lead the way
 The EU and national financial instruments constitute an efficient way of deploying resources that provide support to businesses related to the T&T sector
MorganStanley · 2022 · context
The EU and national financial instruments constitute an efficient way of deploying resources that provide support to businesses related to the T&T sector
 Made of many different players with different needs, the tourism sector may get funded from various programs over time, meeting the demand for more green, digital and resilient tourism
MorganStanley · 2022 · framework_other
Made of many different players with different needs, the tourism sector may get funded from various programs over time, meeting the demand for more green, digital and resilient tourism
 The 4th edition of the study provides updated perspectives on the short-term development of the e-mobility business in 18 markets
Strategy_and · 2023 · context
The 4th edition of the study provides updated perspectives on the short-term development of the e-mobility business in 18 markets
18 — Markets covered
 This year edition covers 18 countries across the globe, grouped into three regions
Strategy_and · 2023 · context
This year edition covers 18 countries across the globe, grouped into three regions
 Consumers have been grouped into 3 main clusters within 3 regions: EV owners, EV prospects and EV sceptics
Strategy_and · 2023 · segmentation
Consumers have been grouped into 3 main clusters within 3 regions: EV owners, EV prospects and EV sceptics
12,816 — Respondent segment share
 Overall, EV owners are younger, wealthier and with greater access to private parking spaces compared to prospects and sceptics
Strategy_and · 2023 · segmentation
Overall, EV owners are younger, wealthier and with greater access to private parking spaces compared to prospects and sceptics
€ 91k — Annual gross income
 Current EV owners tend to use their car more often for commuting, and are more likely to combine it with other means of transportation
Strategy_and · 2023 · segmentation
Current EV owners tend to use their car more often for commuting, and are more likely to combine it with other means of transportation
86% — Commuting frequency
 EV owners commute primarily with their car and adopt more multi-modal solutions compared to sceptics
Strategy_and · 2023 · market_landscape
EV owners commute primarily with their car and adopt more multi-modal solutions compared to sceptics
41% — Commuting behavior
 Multimodality gains an even more important role across all clusters during the free time
Strategy_and · 2023 · market_landscape
Multimodality gains an even more important role across all clusters during the free time
52% — Transportation mode usage
 EV owners show substantial differences across the globe, highlighting a different maturity in the EV adoption
Strategy_and · 2023 · data_table
EV owners show substantial differences across the globe, highlighting a different maturity in the EV adoption
 EV owners show substantial differences across the globe, highlighting a different maturity in the EV adoption
Strategy_and · 2023 · data_table
EV owners show substantial differences across the globe, highlighting a different maturity in the EV adoption
91% — Commuting habits
 A dealership is the main purchase channel for EVs, with online gaining traction for premium players, particularly in North America
Strategy_and · 2023 · market_landscape
A dealership is the main purchase channel for EVs, with online gaining traction for premium players, particularly in North America
74% — Purchase channel preference
 Online buyers show lower satisfaction than offline ones - except in the APAC region - with online payment representing a key barrier to an end-to-end journey
Strategy_and · 2023 · customer_journey
Online buyers show lower satisfaction than offline ones - except in the APAC region - with online payment representing a key barrier to an end-to-end journey
45% — NPS
 65% of current EV owners, would buy their next car online, driven by convenience, price and a readily available vehicle
Strategy_and · 2023 · market_landscape
65% of current EV owners, would buy their next car online, driven by convenience, price and a readily available vehicle
65% — Online purchase intention
 Word of mouth is the key trigger for EV consideration – the financial offer and driving experience are the fundamental factors for purchase
Strategy_and · 2023 · customer_journey
Word of mouth is the key trigger for EV consideration – the financial offer and driving experience are the fundamental factors for purchase
46% — Customer decision factors
 EV owners are mostly satisfied, even if almost half of North American customers would be willing to consider switching back to ICE
Strategy_and · 2023 · key_takeaways
EV owners are mostly satisfied, even if almost half of North American customers would be willing to consider switching back to ICE
86% — Customer satisfaction
 Driving experience and lower operating costs are the main drivers of EV owners satisfaction, with charging still being an issue
Strategy_and · 2023 · key_takeaways
Driving experience and lower operating costs are the main drivers of EV owners satisfaction, with charging still being an issue
47% — Customer satisfaction
 Majority of EV owners purchased their car by leveraging public incentives, yet 89% would have bought an EV regardless
Strategy_and · 2023 · market_landscape
Majority of EV owners purchased their car by leveraging public incentives, yet 89% would have bought an EV regardless
89% — Purchase intent
 37% of EV owners purchased a charging solutions bundled with their car, with an additional 23% purchasing it separately
Strategy_and · 2023 · market_landscape
37% of EV owners purchased a charging solutions bundled with their car, with an additional 23% purchasing it separately
37% — EV charging solution purchase behavior
 Price, charging speed and reliability are the key purchasing criteria when buying private charging infrastructure
Strategy_and · 2023 · market_landscape
Price, charging speed and reliability are the key purchasing criteria when buying private charging infrastructure
53% — Purchasing criteria
 The private charging installation process is a key driver of customer satisfaction, with customers less satisfied when it is left to 3rd parties
Strategy_and · 2023 · data_table
The private charging installation process is a key driver of customer satisfaction, with customers less satisfied when it is left to 3rd parties
57% — NPS Score
 Unprepared installers and lack of installation process management are the key reasons for customers dissatisfaction
Strategy_and · 2023 · pain_points
Unprepared installers and lack of installation process management are the key reasons for customers dissatisfaction
42% — Percentage of respondents
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