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Our study identified several patterns among consumers, which we distilled into five key findings:
Accenture · 2019 · key_takeaways
Our study identified several patterns among consumers, which we distilled into five key findings:
~50% — Consumers expecting integrated propositions
 The ability to deliver a consistent level of service across all channels is an increasingly important competitive differentiator for financial providers.
Accenture · 2019 · section_divider
The ability to deliver a consistent level of service across all channels is an increasingly important competitive differentiator for financial providers.
61% — Pioneers willing to trust tech/telco firms with long-term financial well-being
 They should leverage their physical footprint and integrate physical and digital services to meet customer needs more effectively.
Accenture · 2019 · recommendation
They should leverage their physical footprint and integrate physical and digital services to meet customer needs more effectively.
78% — customers who never use mobile app or website to contact bank
 Firms that modernize to meet client needs will win, others will lose
Deloitte · 2024 · key_messages
Firms that modernize to meet client needs will win, others will lose
56% — investor switching intent
 What digital leadership now looks like
Deloitte · 2024 · industry_trends
What digital leadership now looks like
16% — Digital maturity level
 Advisors will need to offer more value
Deloitte · 2024 · industry_trends
Advisors will need to offer more value
63% — investor value perception
 ...and align advisor supply and demand
Deloitte · 2024 · industry_trends
...and align advisor supply and demand
60% — Advisor experience change
 Firms will need to take digital experiences to next level...
Deloitte · 2024 · industry_trends
Firms will need to take digital experiences to next level...
74% — Investor expectations for digital experience
 Building business across the wealth curve
Deloitte · 2024 · industry_trends
Building business across the wealth curve
49% — firm strategy focus
 Firms are rapidly advancing in digital
Deloitte · 2024 · industry_trends
Firms are rapidly advancing in digital
90 — Weighted average
 Technology is becoming a core competence for providers
Deloitte · 2024 · industry_trends
Technology is becoming a core competence for providers
24% — Technology sourcing strategy
 Outsourcing will continue to play a key role
Deloitte · 2024 · industry_trends
Outsourcing will continue to play a key role
69% — Outsourcing percentage
 Investor interest in sustainability will rise as barriers fall
Deloitte · 2024 · industry_trends
Investor interest in sustainability will rise as barriers fall
58% — investor interest in ESG
 Investor churn could add to the disruption
Deloitte · 2024 · market_landscape
Investor churn could add to the disruption
56% — investor churn
 Supporting the real economy and mitigating risks
KPMG · 2021 · industry_trends
Supporting the real economy and mitigating risks
16,000 — Inclusive bank loans
 Achieving technological independence and enhancing strength to become a manufacturing powerhouse
KPMG · 2021 · industry_trends
Achieving technological independence and enhancing strength to become a manufacturing powerhouse
28.8 — Size of the digital economy
 Latest data points to continued global manufacturing woes, moderating services momentum and further cooling of inflation and labor markets
Accenture · 2023 · heatmap_matrix
Latest data points to continued global manufacturing woes, moderating services momentum and further cooling of inflation and labor markets
AS OF DEC 7 — Country economic momentum snapshot
 Dissonant perceptions of recession risk continue to drive high uncertainty, and the greater pessimism among consumers and firms could prove more relevant for future spending
Accenture · 2023 · market_landscape
Dissonant perceptions of recession risk continue to drive high uncertainty, and the greater pessimism among consumers and firms could prove more relevant for future spending
93% — Estimated US recession probability (next 12 months)
 Argentina's new "shock therapy" economic policy agenda is likely to be disruptive and fuel uncertainty in the near term, but potentially with long-term upside if successful
Accenture · 2023 · market_landscape
Argentina's new "shock therapy" economic policy agenda is likely to be disruptive and fuel uncertainty in the near term, but potentially with long-term upside if successful
-52% — Central Bank of Argentina foreign reserves change (Dec 22–Nov 23)
 As German companies contend with ongoing inflation and tight financial conditions, the recent upward trend in insolvency filings is likely to persist and weigh on bank asset quality
Accenture · 2023 · market_landscape
As German companies contend with ongoing inflation and tight financial conditions, the recent upward trend in insolvency filings is likely to persist and weigh on bank asset quality
+27% — Germany companies filing for bankruptcy (3-month moving average, 2015=100)
 Foreign direct investment in China is turning negative for the first time in 25 years amidst geopolitical tensions, weak domestic demand and yield differentials with other economies
Accenture · 2023 · market_landscape
Foreign direct investment in China is turning negative for the first time in 25 years amidst geopolitical tensions, weak domestic demand and yield differentials with other economies
-USD 11.8B — China Q3 2023 net FDI outflow
 US layoffs dropped for a second consecutive month in October after a surge in August
Accenture · 2023 · kpi_dashboard
US layoffs dropped for a second consecutive month in October after a surge in August
103K — Announced layoffs (thousands)
 Euro area companies continue to be able to pass on their input costs while US and UK companies appear to be allowing some margin compression
Accenture · 2023 · financial_analysis
Euro area companies continue to be able to pass on their input costs while US and UK companies appear to be allowing some margin compression
+0.1% — Input vs Output PPI gap (3-month moving average % change)
 EU gas prices dipped slightly in December and are facing less upward price pressures amidst record storage levels and slowing economic growth
Accenture · 2023 · market_landscape
EU gas prices dipped slightly in December and are facing less upward price pressures amidst record storage levels and slowing economic growth
97% — EU gas storage capacity filled
 Ensure the necessary talent is in place
McKinsey · 2020 · key_messages
Ensure the necessary talent is in place
41% — time spent using advanced technological skills
 Redefine your talent strategy to unlock future growth.
Accenture · 2023 · context
Redefine your talent strategy to unlock future growth.
60% — highly skilled workers in Asia Pacific, Africa and Latin America
 The world needs talent—especially the highly skilled
Accenture · 2023 · context
The world needs talent—especially the highly skilled
90% — CEOs reporting talent scarcity and skills gap among top-five business challenges
 Most of the world's highly skilled workers will continue to live in Asia Pacific, Africa and Latin America
Accenture · 2023 · market_landscape
Most of the world's highly skilled workers will continue to live in Asia Pacific, Africa and Latin America
910m — Highly skilled workers by region (millions)
 Local businesses are also the majority employer today
Accenture · 2023 · market_landscape
Local businesses are also the majority employer today
70% — Highly skilled workers employed at a local company
 Multinational companies have struggled to keep up, but an abundance of talent awaits
Accenture · 2023 · industry_trends
Multinational companies have struggled to keep up, but an abundance of talent awaits
56% — Highly skilled workers preferring a multinational employer in three years
 Highly skilled workers favor companies that balance business priorities and sustainability goals
Accenture · 2023 · key_messages
Highly skilled workers favor companies that balance business priorities and sustainability goals
70% — % of highly skilled who would prefer to work for multinationals over the next three years
 Enabling 5G adoption to create local impact
Accenture · 2023 · case_study
Enabling 5G adoption to create local impact
2,000 — students set to reap the benefits of Ericsson Educate (first year)
 Domestic investment will be the key incremental growth lever for countries that effectively mobilize capital for Gen AI, energy infrastructure, and reshoring of manufacturing
Accenture · 2025 · market_landscape
Domestic investment will be the key incremental growth lever for countries that effectively mobilize capital for Gen AI, energy infrastructure, and reshoring of manufacturing
46% — Companies diversifying supply chains
 China's accelerated capex in the 'New Three' sectors is adding competitive pressure to companies operating globally in these sectors
Accenture · 2025 · market_landscape
China's accelerated capex in the 'New Three' sectors is adding competitive pressure to companies operating globally in these sectors
12.888 million NEVs in 2024 (+34.4% YoY) — EV production (10,000s units)
 Global manufacturing shows tentative signs of recovery, but demand uncertainties and rising inflation pose challenges for the near-term outlook
Accenture · 2025 · industry_trends
Global manufacturing shows tentative signs of recovery, but demand uncertainties and rising inflation pose challenges for the near-term outlook
62 — Manufacturing future output (12m outlook)
 Producers in the US, UK, and China face challenges in passing through costs to consumers costs due to softening demand and competitive pressures
Accenture · 2025 · financial_analysis
Producers in the US, UK, and China face challenges in passing through costs to consumers costs due to softening demand and competitive pressures
-0.5% — Input vs output PPI pass-through gap
 Core capital goods orders in the US are on the rise, with some renewed momentum in demand for tech-focused equipment
Accenture · 2025 · market_landscape
Core capital goods orders in the US are on the rise, with some renewed momentum in demand for tech-focused equipment
0.8% — Monthly change in new orders for core capital goods (Jan 2025)
 US corporates are benefitting from the Fed's gradual rate cutting cycle as the burden of net interest payments declines, alongside looser lending standards to support growth
Accenture · 2025 · financial_analysis
US corporates are benefitting from the Fed's gradual rate cutting cycle as the burden of net interest payments declines, alongside looser lending standards to support growth
$200B — US corporate net interest payments
 Natural gas prices held near a two-year high in February amid cold weather and reduced Russian flows, though storage levels remain sufficient to avoid immediate supply risks
Accenture · 2025 · market_landscape
Natural gas prices held near a two-year high in February amid cold weather and reduced Russian flows, though storage levels remain sufficient to avoid immediate supply risks
69% — EU gas storage capacity
 Government bond yields remain elevated for most major economies as global monetary policy easing remains uncertain, while US tariff increases are driving USD appreciation
Accenture · 2025 · market_landscape
Government bond yields remain elevated for most major economies as global monetary policy easing remains uncertain, while US tariff increases are driving USD appreciation
5.0% — 10-year government bond yield
 ...making it harder on healthcare providers to get their financials in order, given the difficult impact of the pandemic
Cognizant · 2022 · problem_statement
...making it harder on healthcare providers to get their financials in order, given the difficult impact of the pandemic
50% — Strategic goal
 Healthcare providers are embracing convergence of non-native tools, technologies, processes, and ecosystems to address their challenges
Cognizant · 2022 · industry_trends
Healthcare providers are embracing convergence of non-native tools, technologies, processes, and ecosystems to address their challenges
40% — Maturity Level
 Clinical workforce challenges under pressure, irrespective of projections due to pandemic impact, aging, and disease prevalence
Cognizant · 2022 · industry_trends
Clinical workforce challenges under pressure, irrespective of projections due to pandemic impact, aging, and disease prevalence
9% — Nurse opening projections
 The lack of digital operations continues to impact patient experiences and provider financials
Cognizant · 2022 · data_table
The lack of digital operations continues to impact patient experiences and provider financials
48% — Patient experience impact
 HCP services providers going to market by solution categories instead of market segments is holding back value
Cognizant · 2022 · segmentation
HCP services providers going to market by solution categories instead of market segments is holding back value
58% — HCP service provider alignment
 Self-insured employer enrollments surpassed fully-insured enrollments in 2020, opening new care delivery paradigms
Cognizant · 2022 · industry_trends
Self-insured employer enrollments surpassed fully-insured enrollments in 2020, opening new care delivery paradigms
84.4 — Enrollment (M)
 For each high-level objective, audience groups, objectives, metrics, and targets have been defined (1/2)
McKinsey · 2009 · process_diagram
For each high-level objective, audience groups, objectives, metrics, and targets have been defined (1/2)
30 million — Target reach
 The CFCS team can use 2 simple indicators to monitor performance against the objectives
McKinsey · 2009 · kpi_dashboard
The CFCS team can use 2 simple indicators to monitor performance against the objectives
2 — Performance indicators
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