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56 slides across 2 decks match.
Treemap Arc Catalog
AI maturity is a moving target
ServiceNow · context
AI maturity is a moving target
9pts — AI maturity score
 Early days for agentic AI
ServiceNow · industry_trends
Early days for agentic AI
33% — adoption rate
 Rapid change brings challenges
ServiceNow · pain_points
Rapid change brings challenges
64% — AI adoption challenges
 Pacesetters do it differently
ServiceNow · peer_benchmark
Pacesetters do it differently
58% — Target outcomes achieved
 What if all companies were AI Pacesetters?
ServiceNow · impact_sizing
What if all companies were AI Pacesetters?
$113bn — Gross margin increase
 Pacesetters lead the way
ServiceNow · section_divider
Pacesetters lead the way
 Pacesetters lead with an innovation mindset
ServiceNow · key_takeaways
Pacesetters lead with an innovation mindset
83% — Gross margin increase
 Humanize AI
ServiceNow · quote_slide
Humanize AI
 Pacesetters prefer platforms
ServiceNow · key_takeaways
Pacesetters prefer platforms
37% — Percentage of organizations
 A unified AI platform with one common data model means a unified management platform and interface.
ServiceNow · quote_slide
A unified AI platform with one common data model means a unified management platform and interface.
 Integrate your data
ServiceNow · quote_slide
Integrate your data
 Pacesetters focus on talent
ServiceNow · key_takeaways
Pacesetters focus on talent
80% — Adoption rate
 Pacesetters prioritize AI governance
ServiceNow · key_takeaways
Pacesetters prioritize AI governance
72% — Significant progress in AI governance
 Pacesetters embrace agentic AI
ServiceNow · key_takeaways
Pacesetters embrace agentic AI
56% — Percent that have achieved significant measurable target outcomes
 Agents need guardrails
ServiceNow · quote_slide
Agents need guardrails
 Humans are the future
ServiceNow · other
Humans are the future
 Impact AI: Enterprise AI Maturity Index 2024
ServiceNow · cover
Impact AI: Enterprise AI Maturity Index 2024
 Our key findings show the following:
ServiceNow · key_takeaways
Our key findings show the following:
 The Enterprise AI Maturity Index is based on responses to our global survey, which we analyzed using statistical and econometric modeling techniques.
ServiceNow · context
The Enterprise AI Maturity Index is based on responses to our global survey, which we analyzed using statistical and econometric modeling techniques.
 Leadership makes all the difference
ServiceNow · industry_trends
Leadership makes all the difference
67% — AI Maturity Index
 Senior executives must take the lead in integrating AI's capabilities.
ServiceNow · key_messages
Senior executives must take the lead in integrating AI's capabilities.
 AI is driving a global innovation renaissance. Every business workflow in every enterprise in every industry will be reinvented with GenAI at its core. The leaders I meet with are incredibly upbeat about the opportunity.
ServiceNow · quote_slide
AI is driving a global innovation renaissance. Every business workflow in every enterprise in every industry will be reinvented with GenAI at its core. The leaders I meet with are incredibly upbeat about the opportunity.
 Organizations are supercharging operations with AI
ServiceNow · industry_trends
Organizations are supercharging operations with AI
76% — AI adoption rate
 Without carefully researched and planned out use cases for AI capabilities, executives may be wasting their AI opportunity.
ServiceNow · key_messages
Without carefully researched and planned out use cases for AI capabilities, executives may be wasting their AI opportunity.
 AI is transforming the tech talent landscape
ServiceNow · industry_trends
AI is transforming the tech talent landscape
76% — Hiring intentions
 Nonprofit organizations face a unique opportunity
ServiceNow · case_study
Nonprofit organizations face a unique opportunity
 Having the right people onboard and providing them with AI skills are critical components of a strong culture of innovation that will thrive when employees feel free to experiment.
ServiceNow · key_messages
Having the right people onboard and providing them with AI skills are critical components of a strong culture of innovation that will thrive when employees feel free to experiment.
 Pacesetters are keenly focused on critical aspects of data governance
ServiceNow · peer_benchmark
Pacesetters are keenly focused on critical aspects of data governance
65% — Progress in data governance
 AI governance is a team sport because you can't afford a bottleneck at the speed innovation requires. You want folks on the ground who understand exactly what the technology is, and you want folks a little bit higher up who understand the bigger picture.
ServiceNow · key_messages
AI governance is a team sport because you can't afford a bottleneck at the speed innovation requires. You want folks on the ground who understand exactly what the technology is, and you want folks a little bit higher up who understand the bigger picture.
 AI prompts concerns around the world
ServiceNow · industry_trends
AI prompts concerns around the world
28% — Percentage of Pacesetters
 Even with ample funding, the best laid plans for AI transformation can fall short without thorough, robust governance to mitigate potentially crushing risks.
ServiceNow · key_messages
Even with ample funding, the best laid plans for AI transformation can fall short without thorough, robust governance to mitigate potentially crushing risks.
 Sooner or later, organizations that lack clear KPIs for their AI investments will struggle to get them funded.
ServiceNow · key_takeaways
Sooner or later, organizations that lack clear KPIs for their AI investments will struggle to get them funded.
 Enterprise AI Maturity Index 2025
ServiceNow · cover
Enterprise AI Maturity Index 2025
35 — AI Maturity Index Score
 Contents
ServiceNow · table_of_contents
Contents
 Introduction
ServiceNow · other
Introduction
13 points — AI maturity score
 Section 1 The AI-driven future
ServiceNow · section_divider
Section 1 The AI-driven future
 The Pacesetter roadmap
ServiceNow · initiative_list
The Pacesetter roadmap
66% — AI adoption rate
 Section 3 Industry and regional snapshots
ServiceNow · section_divider
Section 3 Industry and regional snapshots
 Industry snapshot
ServiceNow · industry_trends
Industry snapshot
32% — Percent of Pacesetters
 Regional snapshot
ServiceNow · market_landscape
Regional snapshot
31% — Percent of Pacesetters
 Conclusion
ServiceNow · section_divider
Conclusion
 Appendix
ServiceNow · appendix
Appendix
 Survey demographics
ServiceNow · appendix
Survey demographics
4,473 — respondents
 Research methodology
ServiceNow · appendix
Research methodology
 Authors and contributors
ServiceNow · appendix
Authors and contributors
 ServiceNow
ServiceNow · disclaimer
ServiceNow
 CONTENTS
ServiceNow · table_of_contents
CONTENTS
 Introduction
ServiceNow · context
Introduction
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