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3,290 slides across 98 decks match.
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Discover the Patterns in Personality
Accenture · 2019 · cover
Discover the Patterns in Personality
 Kunden von Finanzdienstleistern teilen ihre Daten – doch sie verlangen Gegenleistungen
Accenture · 2019 · executive_summary
Kunden von Finanzdienstleistern teilen ihre Daten – doch sie verlangen Gegenleistungen
52% — Traditionalisten share of German FS customers
 What brings customers together sets them apart
Accenture · 2019 · context
What brings customers together sets them apart
47,000 — customers surveyed
 Our study identified several patterns among consumers, which we distilled into five key findings:
Accenture · 2019 · key_takeaways
Our study identified several patterns among consumers, which we distilled into five key findings:
~50% — Consumers expecting integrated propositions
 You can't spell personal without persona
Accenture · 2019 · section_divider
You can't spell personal without persona
 See similarity to understand difference
Accenture · 2019 · section_divider
See similarity to understand difference
 They should become key players in ecosystems that deliver integrated propositions around a customer need.
Accenture · 2019 · recommendation
They should become key players in ecosystems that deliver integrated propositions around a customer need.
 Building ecosystems is a vital part of becoming a living business, and doing it effectively relies upon a number of key technologies.
Accenture · 2019 · recommendation
Building ecosystems is a vital part of becoming a living business, and doing it effectively relies upon a number of key technologies.
 They should actively target customers interested in personalized services with experiences that strengthen their brand values at every touchpoint.
Accenture · 2019 · recommendation
They should actively target customers interested in personalized services with experiences that strengthen their brand values at every touchpoint.
 Willingness to share data for reciprocal benefits
Accenture · 2019 · section_divider
Willingness to share data for reciprocal benefits
more than three-quarters — respondents willing to share data for benefits
 They should consider creating stronger incentives to encourage customers to share their data.
Accenture · 2019 · recommendation
They should consider creating stronger incentives to encourage customers to share their data.
 Providers should invest in and communicate clearly on measures to protect customer data.
Accenture · 2019 · recommendation
Providers should invest in and communicate clearly on measures to protect customer data.
 Consumers feel issues/concerns over data security would lead to them leaving their current provider.
Accenture · 2019 · analyze_data
Consumers feel issues/concerns over data security would lead to them leaving their current provider.
55% — % of consumers citing reason to leave provider
 The ability to deliver a consistent level of service across all channels is an increasingly important competitive differentiator for financial providers.
Accenture · 2019 · section_divider
The ability to deliver a consistent level of service across all channels is an increasingly important competitive differentiator for financial providers.
61% — Pioneers willing to trust tech/telco firms with long-term financial well-being
 They should leverage their physical footprint and integrate physical and digital services to meet customer needs more effectively.
Accenture · 2019 · recommendation
They should leverage their physical footprint and integrate physical and digital services to meet customer needs more effectively.
78% — customers who never use mobile app or website to contact bank
 They should have a GAFA vision and grow business through third-party platforms
Accenture · 2019 · recommendation
They should have a GAFA vision and grow business through third-party platforms
 Overall, trust in banks and insurers is high: Seventy-seven percent of respondents say they trust their bank to look after their long-term financial well-being, while 68 percent trust their insurer to do the same.
Accenture · 2019 · section_divider
Overall, trust in banks and insurers is high: Seventy-seven percent of respondents say they trust their bank to look after their long-term financial well-being, while 68 percent trust their insurer to do the same.
77% — Respondents who trust their bank for long-term financial well-being
 A head start for bankers and insurers
Accenture · 2019 · section_divider
A head start for bankers and insurers
 How can banks and insurers get a head start on building a living business model? By following these steps:
Accenture · 2019 · recommendation
How can banks and insurers get a head start on building a living business model? By following these steps:
 Find the segment of one: Offering personalized experiences tailored to personas
Accenture · 2019 · recommendation
Find the segment of one: Offering personalized experiences tailored to personas
 The ability to respond with agility to individual consumer needs is a critical aspect of becoming a living business: one that continuously evolves its core business model and extends its offer beyond the traditional boundaries of banking and insurance.
Accenture · 2019 · recommendation
The ability to respond with agility to individual consumer needs is a critical aspect of becoming a living business: one that continuously evolves its core business model and extends its offer beyond the traditional boundaries of banking and insurance.
 Companies must be prepared for a "winter of economic uncertainty" as many economies transition from post-pandemic normalization to structurally-weaker growth paths
Accenture · 2023 · key_messages
Companies must be prepared for a "winter of economic uncertainty" as many economies transition from post-pandemic normalization to structurally-weaker growth paths
 Latest data points to continued global manufacturing woes, moderating services momentum and further cooling of inflation and labor markets
Accenture · 2023 · heatmap_matrix
Latest data points to continued global manufacturing woes, moderating services momentum and further cooling of inflation and labor markets
AS OF DEC 7 — Country economic momentum snapshot
 A growth downshift remains the base case for the US as consumer and financial headwinds intensify; Europe's slowdown is further along, especially for manufacturing-led economies
Accenture · 2023 · market_landscape
A growth downshift remains the base case for the US as consumer and financial headwinds intensify; Europe's slowdown is further along, especially for manufacturing-led economies
 China is expected to transition to slower growth path as it confronts structural challenges; Japan's resilience is waning and India's will be tested as global growth slows
Accenture · 2023 · market_landscape
China is expected to transition to slower growth path as it confronts structural challenges; Japan's resilience is waning and India's will be tested as global growth slows
-0.7% — Japan Q3 Real GDP qoq
 Post-pandemic normalization dynamics continue to suggest more downside than upside to US consumer spending going forward
Accenture · 2023 · market_landscape
Post-pandemic normalization dynamics continue to suggest more downside than upside to US consumer spending going forward
6% — Real consumer spending on goods vs. services (Index, 2014=100) gap above pre-pandemic trend
 Dissonant perceptions of recession risk continue to drive high uncertainty, and the greater pessimism among consumers and firms could prove more relevant for future spending
Accenture · 2023 · market_landscape
Dissonant perceptions of recession risk continue to drive high uncertainty, and the greater pessimism among consumers and firms could prove more relevant for future spending
93% — Estimated US recession probability (next 12 months)
 Argentina's new "shock therapy" economic policy agenda is likely to be disruptive and fuel uncertainty in the near term, but potentially with long-term upside if successful
Accenture · 2023 · market_landscape
Argentina's new "shock therapy" economic policy agenda is likely to be disruptive and fuel uncertainty in the near term, but potentially with long-term upside if successful
-52% — Central Bank of Argentina foreign reserves change (Dec 22–Nov 23)
 As German companies contend with ongoing inflation and tight financial conditions, the recent upward trend in insolvency filings is likely to persist and weigh on bank asset quality
Accenture · 2023 · market_landscape
As German companies contend with ongoing inflation and tight financial conditions, the recent upward trend in insolvency filings is likely to persist and weigh on bank asset quality
+27% — Germany companies filing for bankruptcy (3-month moving average, 2015=100)
 The implied public spending contraction needed to fund the UK government's recent tax cuts puts pressure on key public services and could further strain household finances
Accenture · 2023 · financial_analysis
The implied public spending contraction needed to fund the UK government's recent tax cuts puts pressure on key public services and could further strain household finances
GBP 19 billion — Gap between March and November 2023 OBR forecasts of UK real departmental spending by 2027-28
 Foreign direct investment in China is turning negative for the first time in 25 years amidst geopolitical tensions, weak domestic demand and yield differentials with other economies
Accenture · 2023 · market_landscape
Foreign direct investment in China is turning negative for the first time in 25 years amidst geopolitical tensions, weak domestic demand and yield differentials with other economies
-USD 11.8B — China Q3 2023 net FDI outflow
 Japan's property market continues to heat up as investors take advantage of the weak yen, low interest rates and souring property sentiment in China, but rising prices have downside
Accenture · 2023 · market_landscape
Japan's property market continues to heat up as investors take advantage of the weak yen, low interest rates and souring property sentiment in China, but rising prices have downside
1,415 — Japan real estate transaction value (JPY billion)
 Business activity momentum remains weak but generally stable or improving in the US and Europe, while Japan and Australia are seeing further deterioration
Accenture · 2023 · kpi_dashboard
Business activity momentum remains weak but generally stable or improving in the US and Europe, while Japan and Australia are seeing further deterioration
50 — PMI (Purchasing Managers' Index)
 Forward-looking manufacturing indicators such as declining new orders, slower inventory restocking and deteriorating output expectations point to more weakness on the horizon
Accenture · 2023 · industry_trends
Forward-looking manufacturing indicators such as declining new orders, slower inventory restocking and deteriorating output expectations point to more weakness on the horizon
62 — Manufacturing future output index
 Business activity downturn eased slightly in November across Europe, with UK and Ireland showing signs of expansion
Accenture · 2023 · kpi_dashboard
Business activity downturn eased slightly in November across Europe, with UK and Ireland showing signs of expansion
50 — Output/Activity PMI (Nov '23 vs Previous 3 Month Average)
 India continues to show the strongest growth momentum within Asia-Pacific, while conditions deteriorated further in Australia
Accenture · 2023 · market_landscape
India continues to show the strongest growth momentum within Asia-Pacific, while conditions deteriorated further in Australia
60 — Output/Activity PMI (Nov '23 vs prev 3M avg)
 Manufacturing growth remains mixed across Southeast Asia, with Singapore, Indonesia, and the Philippines continuing to outperform others
Accenture · 2023 · peer_benchmark
Manufacturing growth remains mixed across Southeast Asia, with Singapore, Indonesia, and the Philippines continuing to outperform others
50 — Manufacturing Output PMI (Nov '23 vs prev 3-mo avg)
 Saudi Arabia's growth continues to flourish while Turkey and Colombia struggle
Accenture · 2023 · peer_benchmark
Saudi Arabia's growth continues to flourish while Turkey and Colombia struggle
50 — Manufacturing PMI (Nov '23 vs Previous 3-Month Average)
 Consumer spending continues to moderate in most major economies, though it improved slightly in China
Accenture · 2023 · market_landscape
Consumer spending continues to moderate in most major economies, though it improved slightly in China
 Consumer sentiment remains largely pessimistic globally, and deteriorated further in November in most economies
Accenture · 2023 · industry_trends
Consumer sentiment remains largely pessimistic globally, and deteriorated further in November in most economies
100 — Consumer sentiment index (rebased to 100)
 Recent consumer spending moderation in US and Europe has been concentrated in goods though services demand is also now softening
Accenture · 2023 · heatmap_matrix
Recent consumer spending moderation in US and Europe has been concentrated in goods though services demand is also now softening
14.7% — Latest monthly change in consumer spending
 Labor markets may be at a turning point as employment growth continues to decelerate in all major geographies
Accenture · 2023 · industry_trends
Labor markets may be at a turning point as employment growth continues to decelerate in all major geographies
50 — Aggregate PMI Employment Index
 US layoffs dropped for a second consecutive month in October after a surge in August
Accenture · 2023 · kpi_dashboard
US layoffs dropped for a second consecutive month in October after a surge in August
103K — Announced layoffs (thousands)
 Real wage growth is now in positive territory across the US, UK and Euro area amidst subsiding inflation
Accenture · 2023 · market_landscape
Real wage growth is now in positive territory across the US, UK and Euro area amidst subsiding inflation
positive territory — YoY real wage growth
 A difficult hiring environment (relative to pre-pandemic norms) persists across US and Europe, though labor markets are showing some signs of cooling
Accenture · 2023 · peer_benchmark
A difficult hiring environment (relative to pre-pandemic norms) persists across US and Europe, though labor markets are showing some signs of cooling
17% — Job vacancies per unemployed person (gap vs pre-pandemic norm)
 In both US and Europe, worker hoarding remains prevalent and labor market adjustment is happening mainly through channels other than outright layoffs
Accenture · 2023 · market_landscape
In both US and Europe, worker hoarding remains prevalent and labor market adjustment is happening mainly through channels other than outright layoffs
100 — Labor market indicators (Index 100 = Q4 2021)
 Talent shortages remain most pronounced in the US while improving in the service sectors across UK and the EU
Accenture · 2023 · heatmap_matrix
Talent shortages remain most pronounced in the US while improving in the service sectors across UK and the EU
 Headline inflation sees moderate disinflationary momentum as core inflation continues its downward trend worldwide
Accenture · 2023 · data_table
Headline inflation sees moderate disinflationary momentum as core inflation continues its downward trend worldwide
4.9% — YoY Inflation Rate
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