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Contacts
EY · 2024 · appendix
Contacts
Appendix: methodology and supplemental data
EY · 2024 · appendix
Appendix: methodology and supplemental data
68 — financial institutions surveyed
EY | Building a better working world
EY · 2024 · disclaimer
EY | Building a better working world
CONSUMERS @ 250
Kearney · 2018 · cover
CONSUMERS @ 250
CONSUMERS @ 250
Kearney · 2018 · agenda
CONSUMERS @ 250
Sample composition
Kearney · 2018 · context
Sample composition
170 — Respondent count
Sample composition – breakout by industry
Kearney · 2018 · segmentation
Sample composition – breakout by industry
22% — Industry representation
Executive summary
Kearney · 2018 · executive_summary
Executive summary
Consumers @ 250
Kearney · 2018 · agenda
Consumers @ 250
Scale vs. personalization
Kearney · 2018 · section_divider
Scale vs. personalization
4. Privacy vs. data sharing
Kearney · 2018 · section_divider
4. Privacy vs. data sharing
Approach to customer data in 2026 by Industry
Kearney · 2018 · data_table
Approach to customer data in 2026 by Industry
82% — Percentage of organizations
Value vs. values
Kearney · 2018 · section_divider
Value vs. values
6. Culture vs. control
Kearney · 2018 · section_divider
6. Culture vs. control
Culture & organizational structure in 2026 by industry
Kearney · 2018 · industry_trends
Culture & organizational structure in 2026 by industry
46% — Organizational model adoption
Destination unknown: The future of long-distance travel
RolandBerger · 2023 · cover
Destination unknown: The future of long-distance travel
Authors
RolandBerger · 2023 · other
Authors
Unlocking Impact from AI
BCG · section_divider
Unlocking Impact from AI
Introduction
BCG · executive_summary
Introduction
Summary | Unlocking impact from AI in customer service operations
BCG · executive_summary
Summary | Unlocking impact from AI in customer service operations
60% — service productivity
Deep dive: team skilling and structures | Three key shifts
BCG · process_diagram
Deep dive: team skilling and structures | Three key shifts
20-40% — team size reduction
BCG experts | Key contacts for customer service operations AI transformation
BCG · other
BCG experts | Key contacts for customer service operations AI transformation
BCG
BCG · filler
BCG
January Macro Brief
Accenture · 2025 · cover
January Macro Brief
Contents
Accenture · 2025 · table_of_contents
Contents
A note to our readers:
Accenture · 2025 · context
A note to our readers:
Executive Summary
Accenture · 2025 · section_divider
Executive Summary
2025 Economic Outlook
Accenture · 2025 · section_divider
2025 Economic Outlook
Top 10 macro trends for companies
Accenture · 2025 · section_divider
Top 10 macro trends for companies
About Accenture Macro Foresight
Accenture · 2025 · team_bio
About Accenture Macro Foresight
e-Conomy SEA 2021
Bain · 2021 · cover
e-Conomy SEA 2021
Reference
Bain · 2021 · disclaimer
Reference
6th edition of e-Conomy SEA by Google, Temasek, Bain - Southeast Asia’s internet economy research programme
Bain · 2021 · context
6th edition of e-Conomy SEA by Google, Temasek, Bain - Southeast Asia’s internet economy research programme
e-Conomy SEA research methodology
Bain · 2021 · context
e-Conomy SEA research methodology
Content
Bain · 2021 · agenda
Content
% of digital merchants likely to use digital lending services in the next 1 to 2 years
Bain · 2021 · market_landscape
% of digital merchants likely to use digital lending services in the next 1 to 2 years
6 in 10 — Likelihood of digital lending usage
Watch out for
Bain · 2021 · other
Watch out for
$1.1B — Funding
Country spotlights
Bain · 2021 · section_divider
Country spotlights
Country Highlights 2021
Bain · 2021 · other
Country Highlights 2021
Indonesia Main takeaways
Bain · 2021 · key_takeaways
Indonesia Main takeaways
$70B — GMV
Malaysia Main takeaways
Bain · 2021 · key_takeaways
Malaysia Main takeaways
$21B — GMV
Philippines Main takeaways
Bain · 2021 · key_takeaways
Philippines Main takeaways
$17B — GMV
Singapore Main takeaways
Bain · 2021 · key_takeaways
Singapore Main takeaways
$15B — GMV
Thailand Main takeaways
Bain · 2021 · key_takeaways
Thailand Main takeaways
$30B — GMV
Vietnam Main takeaways
Bain · 2021 · key_takeaways
Vietnam Main takeaways
$21B — GMV
e-Conomy SEA 2021
Bain · 2021 · cover
e-Conomy SEA 2021
US Weekly Kickstart
GoldmanSachs · 2024 · executive_summary
US Weekly Kickstart
26% — S&P 500 EPS Growth
Charts we are watching: The rise of passive ownership across the equity market
GoldmanSachs · 2024 · market_landscape
Charts we are watching: The rise of passive ownership across the equity market
26% — Passive ownership share
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