Explore

Slice the corpus on any axis.

Filter by firm, year, function, metric or slide category — then see the result as a narrative arc, a treemap of slide types, or a catalog of slides.

clear
51,416 slides across 1229 decks match.
Cristal balling
Accel · industry_trends
Cristal balling
Disclaimer
Accel · disclaimer
Disclaimer
Customer Service Excellence 2022
Deloitte · 2022 · cover
Customer Service Excellence 2022
Contents
Deloitte · 2022 · table_of_contents
Contents
01 Introduction
Deloitte · 2022 · section_divider
01 Introduction
Get acquainted with Deloitte's brand new insights on Customer Service!
Deloitte · 2022 · context
Get acquainted with Deloitte's brand new insights on Customer Service!
Executive summary 1/2
Deloitte · 2022 · executive_summary
Executive summary 1/2
Executive summary 2/2
Deloitte · 2022 · executive_summary
Executive summary 2/2
02 Methodology & Demographics
Deloitte · 2022 · section_divider
02 Methodology & Demographics
Research methodology – Customer and Employee Satisfaction focus
Deloitte · 2022 · context
Research methodology – Customer and Employee Satisfaction focus
European reach of the survey
Deloitte · 2022 · context
European reach of the survey
312 — Survey respondents
The company profiles – size, type of customer service and industries
Deloitte · 2022 · market_landscape
The company profiles – size, type of customer service and industries
3.77 — Customer Satisfaction (CS)
03 Customer perspective: Deep-dive in contact channels and why customers contact customer service
Deloitte · 2022 · section_divider
03 Customer perspective: Deep-dive in contact channels and why customers contact customer service
Deep-dive on contact channels
Deloitte · 2022 · market_landscape
Deep-dive on contact channels
46% — Channel usage and investment
Deep-dive on channels used by industry and region
Deloitte · 2022 · other
Deep-dive on channels used by industry and region
04 Employee perspective: How we resolve customer issues
Deloitte · 2022 · section_divider
04 Employee perspective: How we resolve customer issues
What do we do to understand our employees and their satisfaction?
Deloitte · 2022 · analyze_data
What do we do to understand our employees and their satisfaction?
71% — Employee Satisfaction
05 Manager perspective: CS, ES and KPIs - how we measure performance
Deloitte · 2022 · section_divider
05 Manager perspective: CS, ES and KPIs - how we measure performance
06 Board perspective: Priorities and upcoming investment plans
Deloitte · 2022 · section_divider
06 Board perspective: Priorities and upcoming investment plans
Ready to take your Customer Service to the next level?
Deloitte · 2022 · industry_trends
Ready to take your Customer Service to the next level?
61% — Investment priority
Deep-dive on channels investment plans by industry and region
Deloitte · 2022 · analyze_data
Deep-dive on channels investment plans by industry and region
Deep-dive on priorities by industry and region
Deloitte · 2022 · kpi_dashboard
Deep-dive on priorities by industry and region
Who we are
Deloitte · 2022 · team_bio
Who we are
Thank you.
Deloitte · 2022 · other
Thank you.
Morgan Stanley Financials Conference
MorganStanley · 2021 · cover
Morgan Stanley Financials Conference
Competitive Differentiation of Wealth Management at Bank of America through...
MorganStanley · 2021 · key_messages
Competitive Differentiation of Wealth Management at Bank of America through...
Forward-Looking Statements
MorganStanley · 2021 · disclaimer
Forward-Looking Statements
BANK OF AMERICA
MorganStanley · 2021 · other
BANK OF AMERICA
L.E.K.’s 2024 ASC Insights Study
LEK · 2024 · cover
L.E.K.’s 2024 ASC Insights Study
Disclaimer
LEK · 2024 · disclaimer
Disclaimer
IPSOS EQUALITIES INDEX 2024
misc · 2024 · cover
IPSOS EQUALITIES INDEX 2024
CONTENTS
misc · 2024 · table_of_contents
CONTENTS
1. IN SUMMARY
misc · 2024 · section_divider
1. IN SUMMARY
Key findings
misc · 2024 · key_takeaways
Key findings
The significance of inequality
misc · 2024 · problem_statement
The significance of inequality
52% — Percentage of population identifying inequality as a top problem
With which of these two statements do you agree more?
misc · 2024 · data_table
With which of these two statements do you agree more?
42% — Agreement percentage
In your country, what do people's chances of success depend on?
misc · 2024 · data_table
In your country, what do people's chances of success depend on?
11pp — Percentage agreement
In your country, what do people's chances of success depend on?
misc · 2024 · market_landscape
In your country, what do people's chances of success depend on?
49% — Percentage of respondents
And which of these two statements do you agree more?
misc · 2024 · data_table
And which of these two statements do you agree more?
45% — Agreement percentage
3. THE SIGNIFICANCE OF INEQUALITY
misc · 2024 · section_divider
3. THE SIGNIFICANCE OF INEQUALITY
Compared to all the other problems facing your country, would you say that inequality is...?
misc · 2024 · data_table
Compared to all the other problems facing your country, would you say that inequality is...?
52% — NET important (1+2)
Compared to all the other problems facing your country, would you say that inequality is...?
misc · 2024 · market_landscape
Compared to all the other problems facing your country, would you say that inequality is...?
24% — Perceived importance of inequality
Compared to all the other problems facing your country, would you say that inequality is...?
misc · 2024 · market_landscape
Compared to all the other problems facing your country, would you say that inequality is...?
17% — Perception of inequality as the single most important problem
4. HAVE EFFORTS TO PROMOTE EQUALITY GONE TOO FAR?
misc · 2024 · section_divider
4. HAVE EFFORTS TO PROMOTE EQUALITY GONE TOO FAR?
Thinking about attempts to promote equality for all groups of people in your country, do you think that, overall...
misc · 2024 · data_table
Thinking about attempts to promote equality for all groups of people in your country, do you think that, overall...
47% — Public sentiment on equality efforts
% responding that efforts to promote equality in their country have "gone too far"
misc · 2024 · peer_benchmark
% responding that efforts to promote equality in their country have "gone too far"
46% — Percentage of respondents
5. DISCRIMINATION IN SOCIETY
misc · 2024 · section_divider
5. DISCRIMINATION IN SOCIETY
Which of these groups of people, if any, do you think most experience unequal or unfair treatment in your country today?
misc · 2024 · data_table
Which of these groups of people, if any, do you think most experience unequal or unfair treatment in your country today?
33% — Percentage of respondents
Next page →