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Chapter 1 Understanding the ever-changing customer
Accenture · 2023 · section_divider
Chapter 1 Understanding the ever-changing customer
 Figure 1. Total number of financial services products per customer.
Accenture · 2023 · data_table
Figure 1. Total number of financial services products per customer.
7.1 — Financial services products per customer
 Chapter 2
Accenture · 2023 · section_divider
Chapter 2
 Four strategic plays for success
Accenture · 2023 · strategic_options
Four strategic plays for success
 Figure 3. Four strategic plays for banks.
Accenture · 2023 · framework_2x2
Figure 3. Four strategic plays for banks.
 Figure 6. The Four stages of customer loyalty.
Accenture · 2023 · framework_other
Figure 6. The Four stages of customer loyalty.
 Chapter 3 Quantifying the value at stake
Accenture · 2023 · section_divider
Chapter 3 Quantifying the value at stake
 Figure 9. Main banks' current share of total retail banking revenue.
Accenture · 2023 · peer_benchmark
Figure 9. Main banks' current share of total retail banking revenue.
82% — Main banks' share of total retail banking revenue
 Providing non-financial services
Accenture · 2023 · recommendation
Providing non-financial services
$3.3 trillion (10% of GDP) — Home-buying opportunity size
 About the research
Accenture · 2023 · appendix
About the research
49,000 — Survey respondents
 Value model
Accenture · 2023 · appendix
Value model
 Accenture Banking Experts Survey
Accenture · 2023 · appendix
Accenture Banking Experts Survey
176 — banking specialists surveyed
 References
Accenture · 2023 · appendix
References
 Authors
Accenture · 2023 · team_bio
Authors
 Roland Berger Trend Compendium 2030
RolandBerger · 2017 · cover
Roland Berger Trend Compendium 2030
 About the Roland Berger Trend Compendium 2030
RolandBerger · 2017 · context
About the Roland Berger Trend Compendium 2030
 Summary: Good and bad news
RolandBerger · 2017 · key_messages
Summary: Good and bad news
 Summary: Good and bad news
RolandBerger · 2017 · key_takeaways
Summary: Good and bad news
 Key sources and further reading (1/3)
RolandBerger · 2017 · appendix
Key sources and further reading (1/3)
 Key sources and further reading (2/3)
RolandBerger · 2017 · appendix
Key sources and further reading (2/3)
 Key sources and further reading (3/3)
RolandBerger · 2017 · appendix
Key sources and further reading (3/3)
 Roland Berger THINK:ACT
RolandBerger · 2017 · other
Roland Berger THINK:ACT
 IPSOS GLOBAL TRUSTWORTHINESS MONITOR
IPSOS · 2023 · cover
IPSOS GLOBAL TRUSTWORTHINESS MONITOR
 Contents
IPSOS · 2023 · table_of_contents
Contents
 Foreword Trust in 2022
IPSOS · 2023 · executive_summary
Foreword Trust in 2022
34% — Trustworthiness (%)
 Global sector trustworthiness (%) over time
IPSOS · 2023 · industry_trends
Global sector trustworthiness (%) over time
34% — Trustworthiness (%)
 Trust in 2022: reading between the headlines
IPSOS · 2023 · context
Trust in 2022: reading between the headlines
 Trust in 2022: reading between the headlines
IPSOS · 2023 · quote_slide
Trust in 2022: reading between the headlines
 Methodology: Ipsos Global Trustworthiness Monitor
IPSOS · 2023 · appendix
Methodology: Ipsos Global Trustworthiness Monitor
 Methodology
IPSOS · 2023 · disclaimer
Methodology
 A global perspective: all is not lost
IPSOS · 2023 · key_messages
A global perspective: all is not lost
 What is driving trust?
IPSOS · 2023 · industry_trends
What is driving trust?
36% — Importance of trust drivers
 The impact of these drivers
IPSOS · 2023 · industry_trends
The impact of these drivers
52% — Trustworthiness percentage
 Technology: Trust drivers over time (%)
IPSOS · 2023 · industry_trends
Technology: Trust drivers over time (%)
52% — Trust drivers
 Concluding thoughts
IPSOS · 2023 · key_takeaways
Concluding thoughts
 THE RELATIONSHIP BETWEEN TRUST AND REGULATION
IPSOS · 2023 · section_divider
THE RELATIONSHIP BETWEEN TRUST AND REGULATION
 The relationship between trust and regulation
IPSOS · 2023 · context
The relationship between trust and regulation
 Attitudes towards regulation (%) by sectors
IPSOS · 2023 · industry_trends
Attitudes towards regulation (%) by sectors
63% — Public sentiment on regulation
 Global trust vs sector regulation
IPSOS · 2023 · scatter_plot
Global trust vs sector regulation
63% — Trustworthiness
 The relationship between trust and regulation
IPSOS · 2023 · key_messages
The relationship between trust and regulation
79% — Agreement percentage
 The relationship between trust and regulation
IPSOS · 2023 · quote_slide
The relationship between trust and regulation
 Concluding thoughts
IPSOS · 2023 · key_takeaways
Concluding thoughts
 Trust in government: crumbs of comfort
IPSOS · 2023 · key_messages
Trust in government: crumbs of comfort
 Concluding thoughts
IPSOS · 2023 · key_takeaways
Concluding thoughts
 Global trustworthiness (%) trends 2018-2022
IPSOS · 2023 · industry_trends
Global trustworthiness (%) trends 2018-2022
58% — Trustworthiness (%)
 Three least trusted professions 2018-2022
IPSOS · 2023 · industry_trends
Three least trusted professions 2018-2022
12% — Trustworthy (%)
 Top five trustworthy professions 2018-2022
IPSOS · 2023 · industry_trends
Top five trustworthy professions 2018-2022
58 — Trustworthiness score
 What next for trust?
IPSOS · 2023 · key_takeaways
What next for trust?
34% — trust score
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