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Country differences within the European retail banking industry remain significant
misc · 2024 · peer_benchmark
Country differences within the European retail banking industry remain significant
844 — Profit per client
 Countries with higher income per customer are not necessarily the fastest growing in the European context
misc · 2024 · scatter_plot
Countries with higher income per customer are not necessarily the fastest growing in the European context
890 € — Income per customer
 Business Volumes per employee and business volumes per branch experience significant growth in the past years
misc · 2024 · financial_analysis
Business Volumes per employee and business volumes per branch experience significant growth in the past years
289 — Business volume per employee/branch
 Europe hit the lowest cost-to-income ratio in the last 16 years – just the right time to invest for the future
misc · 2024 · market_landscape
Europe hit the lowest cost-to-income ratio in the last 16 years – just the right time to invest for the future
53.4 — Cost-to-income ratio
 Banking sector is highly impacted by AI/Gen-AI innovations.
misc · 2024 · industry_trends
Banking sector is highly impacted by AI/Gen-AI innovations.
+80% — AI adoption rate
 Creating a digital assistant system that goes beyond text or image generation joining you through every step/part of your strategy, decisioning, operations.
misc · 2024 · framework_other
Creating a digital assistant system that goes beyond text or image generation joining you through every step/part of your strategy, decisioning, operations.
 Generative AI has application potential in a wide range of use cases.
misc · 2024 · framework_other
Generative AI has application potential in a wide range of use cases.
 We estimate biggest value potential leveraging GenAI by creating value in sales/growth, capturing value in big cost elements like IT, and in specific places enhancing customer experience or employe productivity (in turn impacting sales/cost).
misc · 2024 · financial_analysis
We estimate biggest value potential leveraging GenAI by creating value in sales/growth, capturing value in big cost elements like IT, and in specific places enhancing customer experience or employe productivity (in turn impacting sales/cost).
1 bn EUR — Net income
 AI/Gen-AI has proven impact from several cases and across banking businesses
misc · 2024 · case_study
AI/Gen-AI has proven impact from several cases and across banking businesses
 Example: STARK is the Kearney Gen AI solution that provides quotation of new IT projects, breaking down in elementary building blocks, classifying and quoting them.
misc · 2024 · client_example
Example: STARK is the Kearney Gen AI solution that provides quotation of new IT projects, breaking down in elementary building blocks, classifying and quoting them.
$183 K — STARK total cost estimation
 We are working on enhancing accuracy of repayment models for EMEA bank with the help of Kearney’s Voice Analytics
misc · 2024 · process_diagram
We are working on enhancing accuracy of repayment models for EMEA bank with the help of Kearney’s Voice Analytics
 genAI enabled customer center as key for increasing sales performance substantially
misc · 2024 · financial_analysis
genAI enabled customer center as key for increasing sales performance substantially
10,5x — Conversion rate
 Organizations often forget about the fundamentals when wanting to bring “cool” AI use cases to life
misc · 2024 · framework_other
Organizations often forget about the fundamentals when wanting to bring “cool” AI use cases to life
70% — Share of conversations
 Every year, L.E.K. surveys several hundred hospitals across the SEA region to understand their priorities and to support MedTech and pharma companies as they make key decisions
LEK · 2023 · context
Every year, L.E.K. surveys several hundred hospitals across the SEA region to understand their priorities and to support MedTech and pharma companies as they make key decisions
 We surveyed 230 hospital directors from SEA markets across a variety of hospital types, hospital sizes, and geographies
LEK · 2023 · context
We surveyed 230 hospital directors from SEA markets across a variety of hospital types, hospital sizes, and geographies
230 — Respondent count
 We explore four key themes: financial outlook, operation priorities, GTM, and digitalization
LEK · 2023 · executive_summary
We explore four key themes: financial outlook, operation priorities, GTM, and digitalization
 SEA hospitals have experienced a robust recovery from COVID-19 and have witnessed significant improvement financially; projections indicate an even more positive outlook for the next three years
LEK · 2023 · key_messages
SEA hospitals have experienced a robust recovery from COVID-19 and have witnessed significant improvement financially; projections indicate an even more positive outlook for the next three years
5% — Capital expenditure growth
 Increasingly optimistic financial prospects for both public and private hospitals in 2023 as they recover from COVID-19 impact; private hospitals are generally more profitable
LEK · 2023 · financial_analysis
Increasingly optimistic financial prospects for both public and private hospitals in 2023 as they recover from COVID-19 impact; private hospitals are generally more profitable
88% — EBITDA margin
 Public hospitals in Vietnam and private hospitals in Indonesia exhibit exceptional financial performance; most hospitals maintain a favorable financial outlook across the region
LEK · 2023 · financial_analysis
Public hospitals in Vietnam and private hospitals in Indonesia exhibit exceptional financial performance; most hospitals maintain a favorable financial outlook across the region
83% — EBITDA margin
 Procedure volume recovers strongly from the COVID-19 impact; hospitals in Indonesia and Vietnam are experiencing robust growth in elective procedures, surpassing other regions
LEK · 2023 · market_landscape
Procedure volume recovers strongly from the COVID-19 impact; hospitals in Indonesia and Vietnam are experiencing robust growth in elective procedures, surpassing other regions
 Using elective procedures as an indicator, surgery-oriented departments, such as orthopaedics and oncology, have largely recovered to pre-COVID level; Malaysia and Indonesia lead recovery in SEA region
LEK · 2023 · data_table
Using elective procedures as an indicator, surgery-oriented departments, such as orthopaedics and oncology, have largely recovered to pre-COVID level; Malaysia and Indonesia lead recovery in SEA region
100% — Percentage of respondents
 Hospitals are optimistic about future capital expenditure, with a significant number expecting a notable increase over 5%. This reflects recovered confidence and growing healthcare needs within the region
LEK · 2023 · industry_trends
Hospitals are optimistic about future capital expenditure, with a significant number expecting a notable increase over 5%. This reflects recovered confidence and growing healthcare needs within the region
5% — Capital expenditure outlook
 In 2023, hospitals prioritize new medical technology, adding acute beds, standardizing consumable purchases, and investing in imaging services
LEK · 2023 · key_takeaways
In 2023, hospitals prioritize new medical technology, adding acute beds, standardizing consumable purchases, and investing in imaging services
 Hospitals are expected to prioritize offering new medical technologies or cutting-edge treatments and improving staff safety in the coming years; Malaysia has put more emphasis on operation optimization
LEK · 2023 · data_table
Hospitals are expected to prioritize offering new medical technologies or cutting-edge treatments and improving staff safety in the coming years; Malaysia has put more emphasis on operation optimization
88% — Percentage of respondents
 Most hospitals anticipate a surge in demand on the proportion of acute beds in the next 5 years
LEK · 2023 · industry_trends
Most hospitals anticipate a surge in demand on the proportion of acute beds in the next 5 years
90% — Percentage of hospitals expecting increase
 Hospitals prioritize standardizing purchasing in medical consumables, diagnostic imaging equipment, and support appliances more than last year
LEK · 2023 · industry_trends
Hospitals prioritize standardizing purchasing in medical consumables, diagnostic imaging equipment, and support appliances more than last year
68% — Percentage of respondents
 To streamline procurement processes, both public and private hospitals across the region are increasingly inclined to choose a preferred supplier for specific procedures or products
LEK · 2023 · industry_trends
To streamline procurement processes, both public and private hospitals across the region are increasingly inclined to choose a preferred supplier for specific procedures or products
59% — Percentage of respondents
 Hospitals plan to increase investment and capacity in diagnostic imaging, primary care and general surgery over the next three years to meet growing healthcare demands
LEK · 2023 · market_landscape
Hospitals plan to increase investment and capacity in diagnostic imaging, primary care and general surgery over the next three years to meet growing healthcare demands
54% — Percentage of respondents planning to increase investment/capacity
 Post-COVID, hospital management has regained procurement decision-making power; Hospitals prioritize partnering with MedTechs for valuable services and emphasize accurate diagnostic and cost-efficiency
LEK · 2023 · key_takeaways
Post-COVID, hospital management has regained procurement decision-making power; Hospitals prioritize partnering with MedTechs for valuable services and emphasize accurate diagnostic and cost-efficiency
 Post-COVID-19, hospital management and clinical department heads have more influence in medical device purchasing throughout SEA, surpassing the exclusive involvement of clinical staff
LEK · 2023 · market_landscape
Post-COVID-19, hospital management and clinical department heads have more influence in medical device purchasing throughout SEA, surpassing the exclusive involvement of clinical staff
 Public hospital management takes lead in purchasing capital equipment and appliances, with clinical department heads being secondary decision-makers to ensure their specific needs are met
LEK · 2023 · market_landscape
Public hospital management takes lead in purchasing capital equipment and appliances, with clinical department heads being secondary decision-makers to ensure their specific needs are met
 Clinical department heads have a key influence over consumables in hospitals; In private hospitals, engaging with the procurement department is crucial for consumables manufacturers
LEK · 2023 · market_landscape
Clinical department heads have a key influence over consumables in hospitals; In private hospitals, engaging with the procurement department is crucial for consumables manufacturers
 SEA hospitals, particularly in Vietnam, prioritize working with MedTechs that offer valuable services in addition to products
LEK · 2023 · market_landscape
SEA hospitals, particularly in Vietnam, prioritize working with MedTechs that offer valuable services in addition to products
90% — Percentage of respondents
 The services most valued by hospitals are supply chain and operation management, population health services and clinical IT & analytics
LEK · 2023 · market_landscape
The services most valued by hospitals are supply chain and operation management, population health services and clinical IT & analytics
54% — Percentage of respondents
 Hospitals prioritize accurate diagnostic tools and cost-efficient products when purchasing from MedTech companies; Malaysia has more emphasis on improve clinical outcome
LEK · 2023 · heatmap_matrix
Hospitals prioritize accurate diagnostic tools and cost-efficient products when purchasing from MedTech companies; Malaysia has more emphasis on improve clinical outcome
38% — Percentage of respondents
 Group Purchasing Organizations, reimbursement and treatment guideline endorsement are key for hospital listing
LEK · 2023 · key_takeaways
Group Purchasing Organizations, reimbursement and treatment guideline endorsement are key for hospital listing
 There is a growing importance of centralized procurement, reimbursement eligibility, and alignment with clinical guidelines for adding products to the formulary listing
LEK · 2023 · data_table
There is a growing importance of centralized procurement, reimbursement eligibility, and alignment with clinical guidelines for adding products to the formulary listing
49% — Percentage of respondents
 Sales representatives have encountered greater hospital access restrictions compared to 2022; a growing number of respondents indicate there will be significant access restrictions in the coming year
LEK · 2023 · market_landscape
Sales representatives have encountered greater hospital access restrictions compared to 2022; a growing number of respondents indicate there will be significant access restrictions in the coming year
 Pharmaceutical companies are highly valued in most countries for offering treatments that can reduce medical errors, have improved patient outcomes, and do not need to be administered in hospitals
LEK · 2023 · key_takeaways
Pharmaceutical companies are highly valued in most countries for offering treatments that can reduce medical errors, have improved patient outcomes, and do not need to be administered in hospitals
80% — Percentage of respondents
 Digital engagement is widely accepted in most hospitals across SEA, with the highest level of acceptance seen in Singapore and Indonesia
LEK · 2023 · market_landscape
Digital engagement is widely accepted in most hospitals across SEA, with the highest level of acceptance seen in Singapore and Indonesia
63% — Digital engagement preference
 SEA hospitals are at the forefront of healthcare digitalization implementation within APAC
LEK · 2023 · key_messages
SEA hospitals are at the forefront of healthcare digitalization implementation within APAC
 SEA hospitals generally exhibit a higher rate of digital solution implementation, particularly in areas related to patient administration, patient information management, and initial consultation
LEK · 2023 · industry_trends
SEA hospitals generally exhibit a higher rate of digital solution implementation, particularly in areas related to patient administration, patient information management, and initial consultation
48% — Adoption rate
 SEA takes the lead in implementing wellness & prevention programs and remote consultation compared to China and India, but lags behind on patient info and data
LEK · 2023 · benchmark_peers
SEA takes the lead in implementing wellness & prevention programs and remote consultation compared to China and India, but lags behind on patient info and data
49% — Adoption rate
 SEA hospitals have outperformed in the adoption of digital solutions in treatment and post-discharge monitoring compared to China and India, with a rising trend
LEK · 2023 · industry_trends
SEA hospitals have outperformed in the adoption of digital solutions in treatment and post-discharge monitoring compared to China and India, with a rising trend
53% — Percentage of respondents currently using digital solutions
 Hospitals increasingly realize the diverse value of digital health solutions across the SEA region
LEK · 2023 · data_table
Hospitals increasingly realize the diverse value of digital health solutions across the SEA region
72% — Percentage of respondents
 Patient privacy and talent shortage are major concerns for digital health adoption in almost all SEA countries
LEK · 2023 · industry_trends
Patient privacy and talent shortage are major concerns for digital health adoption in almost all SEA countries
60% — Percentage of respondents
 L.E.K. covers all parts of the healthcare ecosystem with deep expertise across all major practice areas
LEK · 2023 · other
L.E.K. covers all parts of the healthcare ecosystem with deep expertise across all major practice areas
 L.E.K. is a consulting firm uniquely positioned to deliver the strategic perspectives of a large strategy firm combined with the granular insights of a research specialist
LEK · 2023 · framework_other
L.E.K. is a consulting firm uniquely positioned to deliver the strategic perspectives of a large strategy firm combined with the granular insights of a research specialist
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